INSERT INTO `glpi_tickets` (`id`, `entities_id`, `name`, `date`, `closedate`, `solvedate`, `takeintoaccountdate`, `date_mod`, `users_id_lastupdater`, `status`, `users_id_recipient`, `requesttypes_id`, `content`, `urgency`, `impact`, `priority`, `itilcategories_id`, `type`, `global_validation`, `slas_id_ttr`, `slas_id_tto`, `slalevels_id_ttr`, `time_to_resolve`, `time_to_own`, `begin_waiting_date`, `sla_waiting_duration`, `ola_waiting_duration`, `olas_id_tto`, `olas_id_ttr`, `olalevels_id_ttr`, `ola_tto_begin_date`, `ola_ttr_begin_date`, `internal_time_to_resolve`, `internal_time_to_own`, `waiting_duration`, `close_delay_stat`, `solve_delay_stat`, `takeintoaccount_delay_stat`, `actiontime`, `is_deleted`, `locations_id`, `validation_percent`, `date_creation`) VALUES
(2025020602, 0, 'Cadastrar Médico no Sistema', '2025-02-06 10:57:27', '2025-02-10 10:40:26', '2025-02-06 13:51:22', '2025-02-06 13:51:07', '2025-02-10 10:40:26', 7, 6, 170, 1, '&#60;p&#62;&#60;strong&#62;Solicito que cadastre o Médico no sistema:&#60;br&#62;&#60;br&#62;&#60;/strong&#62;&#60;/p&#62;\n&#60;p&#62;&#60;strong&#62;Nome do(a) Médico(a):  ISABELA VINHAS&#60;br&#62;CRM:  29024&#60;br&#62;UF:  &#60;/strong&#62;&#60;/p&#62;\n&#60;p style=\"text-align: justify;\"&#62;&#60;span style=\"font-size: 12px; color: rgb(224, 62, 45);\"&#62; Atenção: O CRM do Médico e UF \"Estado\" perante do CRM são obrigatórios para efetivar o seu chamado.&#60;/span&#62;&#60;/p&#62;', 3, 3, 3, 2, 2, 1, 4, 1, 0, '2025-02-06 20:57:27', '2025-02-06 12:57:27', '2025-02-06 13:51:22', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 92579, 10435, 10420, 0, 0, 5, 0, '2025-02-06 10:57:27'),
(2025020603, 0, 'Aproveitar etiqueta B03388/25', '2025-02-06 11:34:21', '2025-02-11 13:29:28', '2025-02-07 14:03:16', '2025-02-06 20:45:34', '2025-02-11 13:29:28', 7, 6, 87, 1, '&#60;p&#62;Pedido 10878-26 Bianca Stephany Ferreira Rosa ( Etiqueta B03388/25 ) Obs. cadastrou na Origem errada (Hospital Santa Terezinha)&#60;/p&#62;\n&#60;p&#62;Pedido 12307-26 Bianca Stephany Ferreira Rosa ( Aproveitar etiqueta B03388/25 ) Obs. cadastrou na Origem correta (Hospital Santa Maria )&#60;/p&#62;', 5, 3, 4, 36, 2, 1, 0, 0, 0, NULL, NULL, '2025-02-07 14:03:16', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 438907, 95335, 33073, 0, 0, 2, 0, '2025-02-06 11:34:21'),
(2025020604, 0, 'EMAIL CORPORATIVO  ', '2025-02-06 12:16:16', '2025-02-11 13:29:28', '2025-02-07 14:17:00', '2025-02-06 20:49:50', '2025-02-11 13:29:28', 7, 6, 180, 1, '&#60;p&#62;NAO TENHO EMAIL CORPORATIVO&#60;/p&#62;', 4, 3, 4, 17, 2, 1, 0, 0, 0, NULL, NULL, '2025-02-07 14:17:00', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 436392, 93644, 30814, 0, 0, 19, 0, '2025-02-06 12:16:16'),
(2025020605, 0, 'Cadastrar Médico no Sistema', '2025-02-06 12:49:13', '2025-02-10 10:40:26', '2025-02-06 20:13:03', '2025-02-06 20:12:50', '2025-02-10 10:40:26', 7, 6, 160, 1, '&#60;p&#62;&#60;strong&#62;Solicito que cadastre o Médico no sistema:&#60;br&#62;&#60;br&#62;&#60;/strong&#62;&#60;/p&#62;\n&#60;p&#62;&#60;strong&#62;Nome do(a) Médico(a):  &#60;/strong&#62;&#60;/p&#62;\n&#60;h4&#62;NATÁLIA DINIZ SIMONINI&#60;/h4&#62;\n&#60;p&#62;&#60;strong&#62;&#60;br&#62;CRM:  34560-GO&#60;br&#62;UF:  GO&#60;/strong&#62;&#60;/p&#62;\n&#60;p style=\"text-align: justify;\"&#62;&#60;span style=\"font-size: 12px; color: rgb(224, 62, 45);\"&#62; Atenção: O CRM do Médico e UF \"Estado\" perante do CRM são obrigatórios para efetivar o seu chamado.&#60;/span&#62;&#60;/p&#62;', 5, 3, 4, 2, 2, 1, 4, 1, 0, '2025-02-07 11:49:13', '2025-02-06 14:49:13', '2025-02-06 20:13:03', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 85873, 26630, 26617, 0, 0, 5, 0, '2025-02-06 12:49:13'),
(2025020606, 0, 'Envio de e-mail', '2025-02-06 12:49:35', '2025-02-28 19:51:45', '2025-02-28 19:51:45', '2025-02-06 15:11:07', '2025-02-28 19:51:45', 7, 6, 57, 1, '&#60;p&#62;Preciso de ajuda para verificar porque os e-mails não estão sendo enviados para todos pelo sistema&#60;/p&#62;', 4, 3, 4, 3, 2, 1, 0, 0, 0, NULL, NULL, NULL, 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 1926130, 1926130, 8492, 0, 0, 1, 0, '2025-02-06 12:49:35'),
(2025020607, 0, 'COMPUTADOR SEM ACESSO AO RELATORIO', '2025-02-06 13:50:58', '2025-02-10 10:40:26', '2025-02-06 19:57:00', '2025-02-06 15:10:29', '2025-02-10 10:40:26', 7, 6, 160, 1, '&#60;p&#62;COMPUTADOR DO BOX 5 ESTA SEM ACESSO A IMPRESSAO DO RELATORIO&#60;/p&#62;', 3, 3, 3, 30, 2, 1, 0, 0, 0, NULL, NULL, '2025-02-06 19:57:00', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 334168, 21962, 4771, 0, 0, 5, 0, '2025-02-06 13:50:58'),
(2025020608, 0, 'microfone e cx de som', '2025-02-06 15:00:29', '2025-02-11 13:29:28', '2025-02-07 20:07:30', '2025-02-07 20:05:51', '2025-02-11 13:29:28', 7, 6, 106, 1, '&#60;p&#62;Solicito 1 cx de som e microfone para meu computador e 1 microfone para o notebook da Luanna para uma videochamada. A reunião será as 15:30 hs. Obg&#60;/p&#62;', 4, 3, 4, 45, 2, 1, 0, 0, 0, NULL, NULL, '2025-02-07 20:07:30', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 426539, 104821, 104722, 0, 0, 2, 0, '2025-02-06 15:00:29'),
(2025020609, 0, 'Senha para acessar email corporativo', '2025-02-06 15:58:02', '2025-02-11 13:29:28', '2025-02-07 17:52:55', '2025-02-06 20:49:10', '2025-02-11 13:29:28', 7, 6, 87, 1, '&#60;p&#62;ildemar@capc.com.br ....não sabe a senha&#60;/p&#62;\n&#60;p&#62;thais@capc.com.br ....não sabe a senha&#60;/p&#62;\n&#60;p&#62;elisangelarosa@capc.com.br ....não sabe a senha&#60;/p&#62;\n&#60;p&#62;jane@capc.com.br ....não sabe a senha&#60;/p&#62;\n&#60;table border=\"0\" cellspacing=\"0\"&#62;&#60;colgroup width=\"260\"&#62;&#60;/colgroup&#62;\n&#60;tbody&#62;\n&#60;tr&#62;\n&#60;td align=\"left\" valign=\"middle\" height=\"21\"&#62;&#60;strong&#62;&#60;span style=\"color: #000000; font-family: Arial;\"&#62;Barbara Kristtine Sousa Silva&#60;/span&#62;&#60;/strong&#62;&#60;/td&#62;\n&#60;/tr&#62;\n&#60;/tbody&#62;\n&#60;/table&#62;\n&#60;p&#62; ....não sabe o email e  senha&#60;/p&#62;\n&#60;table border=\"0\" cellspacing=\"0\"&#62;&#60;colgroup width=\"260\"&#62;&#60;/colgroup&#62;\n&#60;tbody&#62;\n&#60;tr&#62;\n&#60;td align=\"left\" height=\"21\"&#62;&#60;strong&#62;&#60;span style=\"font-family: Arial;\"&#62;Susette Andrea Martinez Batista - Colaboradora nova&#60;/span&#62;&#60;/strong&#62;&#60;/td&#62;\n&#60;/tr&#62;\n&#60;/tbody&#62;\n&#60;/table&#62;', 4, 3, 4, 17, 2, 1, 0, 0, 0, NULL, NULL, '2025-02-07 17:52:55', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 423086, 93293, 17468, 0, 0, 2, 0, '2025-02-06 15:58:02'),
(2025020610, 0, 'ERRO NA AGENDA', '2025-02-06 16:31:36', '2025-02-10 10:40:26', '2025-02-06 19:00:20', '2025-02-06 18:45:18', '2025-02-10 10:40:26', 7, 6, 170, 1, '&#60;p&#62;AGENDA NAO ABRE, NAO FUNCIONA NO GUICHE 4, BUENO 2&#60;/p&#62;', 5, 3, 4, 96, 2, 1, 0, 0, 0, NULL, NULL, '2025-02-06 19:00:20', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 324530, 8924, 8022, 0, 0, 5, 0, '2025-02-06 16:31:36'),
(2025020611, 0, 'Telefone mudo', '2025-02-06 17:27:00', NULL, NULL, '2025-02-07 10:29:01', '2025-03-05 14:14:10', 7, 2, 228, 1, '&#60;p&#62;Telefone está mudo para receber e efetuar chamadas. Acredito que deve ser problema na linha, pois o telefone não toca e nem faz ligação&#60;/p&#62;', 3, 3, 3, 37, 2, 1, 0, 0, 0, NULL, NULL, NULL, 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 0, 0, 61321, 0, 0, 10, 0, '2025-02-06 17:27:00'),
(2025020612, 0, 'Cadastrar Médico no Sistema', '2025-02-06 18:10:49', '2025-02-10 10:40:26', '2025-02-06 18:24:14', '2025-02-06 18:23:40', '2025-02-10 10:40:26', 7, 6, 171, 1, '&#60;p&#62;&#60;strong&#62;Solicito que cadastre o Médico no sistema:&#60;br&#62;&#60;br&#62;&#60;/strong&#62;&#60;/p&#62;\n&#60;p&#62;&#60;strong&#62;Nome do(a) Médico(a):  JULIA DUARTE&#60;br&#62;CRM:  23651&#60;br&#62;UF:  DF&#60;/strong&#62;&#60;/p&#62;\n&#60;p style=\"text-align: justify;\"&#62;&#60;span style=\"font-size: 12px; color: rgb(224, 62, 45);\"&#62; Atenção: O CRM do Médico e UF \"Estado\" perante do CRM são obrigatórios para efetivar o seu chamado.&#60;/span&#62;&#60;/p&#62;', 4, 3, 4, 2, 2, 1, 4, 1, 0, '2025-02-07 17:10:49', '2025-02-06 20:10:49', '2025-02-06 18:24:14', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 66577, 805, 771, 0, 0, 14, 0, '2025-02-06 18:10:49'),
(2025020613, 0, 'fortes nao abre', '2025-02-06 19:34:20', '2025-02-10 10:40:26', '2025-02-06 19:40:08', '2025-02-06 19:39:55', '2025-02-10 10:40:26', 7, 6, 213, 1, '&#60;p&#62;fortes nao abre&#60;/p&#62;', 3, 3, 3, 14, 2, 1, 0, 0, 0, NULL, NULL, '2025-02-06 19:40:08', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 313566, 348, 335, 0, 0, 1, 0, '2025-02-06 19:34:20'),
(2025020614, 0, 'fortes nao abre', '2025-02-06 19:39:12', '2025-02-10 10:40:26', '2025-02-06 19:40:56', '2025-02-06 19:40:29', '2025-02-10 10:40:26', 7, 6, 99, 1, '&#60;p&#62;fortes nao abre&#60;/p&#62;', 3, 3, 3, 14, 2, 1, 0, 0, 0, NULL, NULL, '2025-02-06 19:40:56', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 313274, 104, 77, 0, 0, 2, 0, '2025-02-06 19:39:12'),
(2025020615, 0, 'Impressora Zebra não funciona', '2025-02-06 21:56:12', '2025-02-07 20:07:51', '2025-02-07 20:07:51', '2025-02-07 10:50:38', '2025-02-07 20:07:51', 7, 6, 87, 1, '&#60;p&#62;Impressora Zebra não funciona, após a troca do Ribow&#60;/p&#62;', 5, 3, 4, 4, 2, 1, 3, 2, 0, '2025-02-08 11:00:00', '2025-02-07 13:00:00', NULL, 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 36471, 36471, 3038, 0, 0, 2, 0, '2025-02-06 21:56:12'),
(2025020701, 0, 'Fortes não funciona - Macroscopia e Triagem', '2025-02-07 11:16:30', '2025-02-10 14:42:27', '2025-02-07 12:02:43', '2025-02-07 12:01:47', '2025-02-10 14:42:27', 87, 6, 87, 1, '&#60;p&#62;Fortes não funciona - Macroscopia e Triagem&#60;/p&#62;', 5, 3, 4, 14, 2, 1, 0, 0, 0, NULL, NULL, '2025-02-07 12:02:43', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 271557, 2773, 2717, 0, 0, 2, 0, '2025-02-07 11:16:30'),
(2025020702, 0, 'fortes nao abre', '2025-02-07 11:25:27', '2025-02-11 13:29:28', '2025-02-07 11:59:19', '2025-02-07 11:59:09', '2025-02-11 13:29:28', 7, 6, 198, 1, '&#60;p&#62;fortes nao abre&#60;/p&#62;', 3, 3, 3, 14, 2, 1, 0, 0, 0, NULL, NULL, '2025-02-07 11:59:19', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 353041, 2032, 2022, 0, 0, 1, 0, '2025-02-07 11:25:27'),
(2025020703, 0, 'Cadastrar Médico no Sistema', '2025-02-07 13:48:18', '2025-02-11 13:29:28', '2025-02-07 14:11:56', '2025-02-07 14:11:43', '2025-02-11 13:29:28', 7, 6, 167, 1, '&#60;p&#62;&#60;strong&#62;Solicito que cadastre o Médico no sistema:&#60;br&#62;&#60;br&#62;&#60;/strong&#62;&#60;/p&#62;\n&#60;p&#62;&#60;strong&#62;Nome do(a) Médico(a):  ISABELA LOBO DA SILVA&#60;br&#62;CRM:  30703&#60;br&#62;UF:  GO&#60;/strong&#62;&#60;/p&#62;\n&#60;p style=\"text-align: justify;\"&#62;&#60;span style=\"font-size: 12px; color: rgb(224, 62, 45);\"&#62; Atenção: O CRM do Médico e UF \"Estado\" perante do CRM são obrigatórios para efetivar o seu chamado.&#60;/span&#62;&#60;/p&#62;', 5, 3, 4, 2, 2, 1, 4, 1, 0, '2025-02-08 12:48:18', '2025-02-07 15:48:18', '2025-02-07 14:11:56', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 92470, 1418, 1405, 0, 0, 5, 0, '2025-02-07 13:48:18'),
(2025020704, 0, 'Impressão de 2 folhas de laudos sem necessidade', '2025-02-07 13:56:25', '2025-02-20 13:17:04', '2025-02-17 19:09:43', '2025-02-07 14:13:17', '2025-02-20 13:17:04', 7, 6, 106, 1, '&#60;p&#62;Verificar porquê está saindo laudos de biopsias com 2 folhas sendo que o laudo está em 1 pagina. &#60;/p&#62;\n&#60;p&#62;Exemplo: Atendimento 260196-03&#60;/p&#62;', 3, 3, 3, 94, 2, 1, 0, 0, 0, NULL, NULL, '2025-02-17 19:09:43', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 598818, 522021, 283980, 1012, 0, 0, 2, 0, '2025-02-07 13:56:25'),
(2025020705, 0, 'Cadastrar Médico no Sistema', '2025-02-07 15:08:16', '2025-02-11 13:29:28', '2025-02-07 16:02:18', '2025-02-07 16:02:07', '2025-02-11 13:29:28', 7, 6, 87, 1, '&#60;p&#62;&#60;strong&#62;Solicito que cadastre o Médico no sistema:&#60;br&#62;&#60;br&#62;&#60;/strong&#62;&#60;/p&#62;\n&#60;p&#62;&#60;strong&#62;Nome do(a) Médico(a):  Lorena da Mata Alves&#60;br&#62;CRM:  29488&#60;br&#62;UF:  &#60;/strong&#62;&#60;/p&#62;\n&#60;p&#62;&#60;strong&#62;Pedido 12512-26 Ana Francisca&#60;/strong&#62;&#60;/p&#62;', 4, 3, 4, 2, 2, 1, 4, 1, 0, '2025-02-10 10:08:16', '2025-02-07 17:08:16', '2025-02-07 16:02:18', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 87672, 3242, 3231, 0, 0, 2, 0, '2025-02-07 15:08:16'),
(2025020706, 0, 'CADASTRAR MEDICO', '2025-02-07 17:43:30', '2025-02-07 19:37:17', '2025-02-07 19:37:17', '2025-02-07 18:26:18', '2025-02-07 19:37:17', 7, 6, 164, 1, '&#60;p&#62;cadastrar medico marcelo santana miranda  crm 17999&#60;/p&#62;', 3, 3, 3, 1, 2, 1, 0, 0, 0, NULL, NULL, NULL, 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 6827, 6827, 2568, 0, 0, 5, 0, '2025-02-07 17:43:30'),
(2025020707, 0, 'Cadastrar Médico no Sistema', '2025-02-07 18:42:39', '2025-02-11 13:29:28', '2025-02-07 19:40:22', '2025-02-07 19:37:41', '2025-02-11 13:29:28', 7, 6, 211, 1, '&#60;p&#62;&#60;strong&#62;Solicito que cadastre o Médico no sistema:&#60;br&#62;&#60;br&#62;&#60;/strong&#62;&#60;/p&#62;\n&#60;p&#62;&#60;strong&#62;Nome do(a) Médico(a):  ALUISIO SANTOS&#60;br&#62;CRM:  36355&#60;br&#62;UF:  GO&#60;/strong&#62;&#60;/p&#62;\n&#60;p style=\"text-align: justify;\"&#62;&#60;span style=\"font-size: 12px; color: rgb(224, 62, 45);\"&#62; Atenção: O CRM do Médico e UF \"Estado\" perante do CRM são obrigatórios para efetivar o seu chamado.&#60;/span&#62;&#60;/p&#62;', 5, 3, 4, 2, 2, 1, 4, 1, 0, '2025-02-10 13:42:39', '2025-02-07 20:42:39', '2025-02-07 19:40:22', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 74809, 3463, 3302, 0, 0, 1, 0, '2025-02-07 18:42:39'),
(2025020708, 0, 'Cadastrar Médico no Sistema', '2025-02-07 19:17:45', '2025-02-11 13:29:28', '2025-02-07 19:34:58', '2025-02-07 19:34:48', '2025-02-11 13:29:28', 7, 6, 131, 1, '&#60;p&#62;&#60;strong&#62;Solicito que cadastre o Médico no sistema:&#60;br&#62;&#60;br&#62;&#60;/strong&#62;&#60;/p&#62;\n&#60;p&#62;&#60;strong&#62;Nome do(a) Médico(a):  MARCELO SANTANA MIRANDA CRM:  17999&#60;br&#62;UF:  GO&#60;/strong&#62;&#60;/p&#62;\n&#60;p style=\"text-align: justify;\"&#62;&#60;span style=\"font-size: 12px; color: rgb(224, 62, 45);\"&#62; Atenção: O CRM do Médico e UF \"Estado\" perante do CRM são obrigatórios para efetivar o seu chamado.&#60;/span&#62;&#60;/p&#62;', 4, 3, 4, 2, 2, 1, 4, 1, 0, '2025-02-10 14:17:45', '2025-02-08 10:17:45', '2025-02-07 19:34:58', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 72703, 1033, 1023, 0, 0, 5, 0, '2025-02-07 19:17:45'),
(2025020709, 0, 'Ar Condicionado ( Triagem )', '2025-02-07 19:38:55', NULL, NULL, '2025-02-07 19:40:45', '2025-02-07 19:40:45', 7, 2, 87, 1, '&#60;p&#62;Ar Condicionado ( Triagem ) - Necessita manutenção, mesmo no 18, oscilando&#60;/p&#62;', 4, 3, 4, 25, 2, 1, 0, 0, 0, NULL, NULL, NULL, 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 0, 0, 110, 0, 0, 2, 0, '2025-02-07 19:38:55'),
(2025021001, 0, 'Impressora em estado offline', '2025-02-10 11:03:08', '2025-02-10 13:09:07', '2025-02-10 12:32:50', '2025-02-10 11:07:03', '2025-02-10 13:09:07', 7, 6, 106, 1, '&#60;p&#62;Impressora continua offline mesmo estando ligada. O visor e a luz do wifi estão ligados normalmente.&#60;/p&#62;', 4, 3, 4, 4, 2, 1, 0, 0, 0, NULL, NULL, '2025-02-10 12:32:50', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 7559, 5382, 235, 0, 0, 2, 0, '2025-02-10 11:03:08'),
(2025021002, 0, 'Cadastrar Médico no Sistema', '2025-02-10 11:20:20', '2025-02-12 14:57:22', '2025-02-10 11:52:25', '2025-02-10 11:52:00', '2025-02-12 14:57:22', 8, 6, 38, 1, '&#60;p&#62;&#60;strong&#62;Solicito que cadastre o Médico no sistema:&#60;br&#62;&#60;br&#62;&#60;/strong&#62;&#60;/p&#62;\n&#60;p&#62;&#60;strong&#62;Nome do(a) Médico(a):  BRUNO DE SOUSA MACIEL&#60;br&#62;CRM:  CRM /26362 /GO&#60;br&#62;UF:  GO&#60;/strong&#62;&#60;/p&#62;\n&#60;p style=\"text-align: justify;\"&#62;&#60;span style=\"font-size: 12px; color: rgb(224, 62, 45);\"&#62; Atenção: O CRM do Médico e UF \"Estado\" perante do CRM são obrigatórios para efetivar o seu chamado.&#60;/span&#62;&#60;/p&#62;', 5, 3, 4, 2, 2, 1, 4, 1, 0, '2025-02-11 10:20:20', '2025-02-10 13:20:20', '2025-02-10 11:52:25', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 92222, 1925, 1900, 0, 0, 1, 0, '2025-02-10 11:20:20'),
(2025021003, 0, 'erro no sistema', '2025-02-10 11:43:23', '2025-02-12 14:57:22', '2025-02-10 12:17:47', '2025-02-10 12:16:48', '2025-02-12 14:57:22', 8, 6, 170, 1, '&#60;p&#62;AGENDA DO DOCTORS NAO ABRE NO MEU COMPUTADOR . BUENO 2, GUICHE 4&#60;/p&#62;', 5, 3, 4, 96, 2, 1, 0, 0, 0, NULL, NULL, '2025-02-10 12:17:47', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 184439, 2064, 2005, 0, 0, 5, 0, '2025-02-10 11:43:23'),
(2025021004, 0, 'INSERIR EXAME', '2025-02-10 12:37:21', '2025-02-13 13:52:39', '2025-02-10 14:59:51', '2025-02-10 14:59:39', '2025-02-13 13:52:39', 8, 6, 213, 1, '&#60;p&#62;Bom dia ! &#60;/p&#62;\n&#60;p&#62;Precisamos que seja cadastrado o exame . &#60;/p&#62;\n&#60;p&#62;EXAME : IG-TBG&#60;/p&#62;\n&#60;div class=\"MuiGrid-root jss659 MuiGrid-container MuiGrid-item\"&#62;\n&#60;div class=\"MuiGrid-root MuiGrid-container MuiGrid-item MuiGrid-grid-xs-7\"&#62;\n&#60;p class=\"MuiTypography-root MuiTypography-body1 MuiTypography-colorPrimary\"&#62;IG-TBG | SANGUE [S]&#60;/p&#62;\n&#60;/div&#62;\n&#60;div class=\"MuiGrid-root jss662 jss1207 MuiGrid-container MuiGrid-item MuiGrid-justify-content-xs-flex-end MuiGrid-grid-xs-3\"&#62; &#60;/div&#62;\n&#60;/div&#62;\n&#60;div class=\"MuiGrid-root jss659 MuiGrid-container MuiGrid-item\"&#62;\n&#60;div class=\"MuiGrid-root MuiGrid-container MuiGrid-item MuiGrid-direction-xs-column MuiGrid-grid-xs-12\"&#62;\n&#60;p class=\"MuiTypography-root subtitle5 MuiTypography-body1\"&#62;&#60;span class=\"MuiTypography-root ck-content\"&#62;INTERFERON &#60;span class=\"highlight\"&#62;GAMMA&#60;/span&#62; - QUANTIFERON-TB GOLD PLUS&#60;/span&#62;&#60;/p&#62;\n&#60;p class=\"MuiTypography-root subtitle5 MuiTypography-body1\"&#62; &#60;/p&#62;\n&#60;p class=\"MuiTypography-root subtitle5 MuiTypography-body1\"&#62;&#60;span class=\"MuiTypography-root ck-content\"&#62;VALOR $ 450,00&#60;/span&#62;&#60;/p&#62;\n&#60;/div&#62;\n&#60;/div&#62;', 3, 3, 3, 39, 2, 1, 0, 0, 0, NULL, NULL, '2025-02-10 14:59:51', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 263718, 8550, 8538, 0, 0, 1, 0, '2025-02-10 12:37:21'),
(2025021005, 0, 'Cadastrar Médico no Sistema', '2025-02-10 13:05:45', '2025-02-12 14:57:22', '2025-02-10 13:12:37', '2025-02-10 13:12:21', '2025-02-12 14:57:22', 7, 6, 166, 1, '&#60;p&#62;&#60;strong&#62;Solicito que cadastre o Médico no sistema:&#60;br&#62;&#60;br&#62;&#60;/strong&#62;&#60;/p&#62;\n&#60;p&#62;&#60;strong&#62;Nome do(a) Médico(a):  THALITA CARVALHO&#60;br&#62;CRM:  80398&#60;br&#62;UF:  MG&#60;/strong&#62;&#60;/p&#62;\n&#60;p style=\"text-align: justify;\"&#62;&#60;span style=\"font-size: 12px; color: rgb(224, 62, 45);\"&#62; Atenção: O CRM do Médico e UF \"Estado\" perante do CRM são obrigatórios para efetivar o seu chamado.&#60;/span&#62;&#60;/p&#62;', 5, 3, 4, 2, 2, 1, 4, 1, 0, '2025-02-11 12:05:45', '2025-02-10 15:05:45', '2025-02-10 13:12:37', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 85897, 412, 396, 0, 0, 3, 0, '2025-02-10 13:05:45'),
(2025021006, 0, 'Necessito segunda rede para acessar laudos', '2025-02-10 13:33:45', '2025-02-17 12:59:25', '2025-02-14 12:41:26', '2025-02-10 15:01:17', '2025-02-17 12:59:25', 8, 6, 20, 1, '&#60;p&#62;&#60;em&#62;&#60;strong&#62;Dra Yara solicitou para ser encaminhados os protocolos juntamente com os laudos das Endoscopias realizadas na Gastro ELA. Necessito de uma segunda rede ( cabeada ou wifi ) que possibilite acessar o sistema da Gastro ELA para obter esses Laudos.&#60;/strong&#62;&#60;/em&#62;&#60;/p&#62;', 3, 3, 3, 39, 2, 1, 0, 0, 0, NULL, NULL, '2025-02-14 12:41:26', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 602740, 342461, 5252, 0, 0, 18, 0, '2025-02-10 13:33:45'),
(2025021007, 0, 'Alterar Senha Email', '2025-02-10 14:23:03', '2025-02-12 14:57:22', '2025-02-10 14:28:51', '2025-02-10 14:27:46', '2025-02-12 14:57:22', 7, 6, 181, 1, '&#60;p&#62;&#60;em&#62;&#60;strong&#62;Favor alterar a senha do meu email - mariareges@capc.com.br&#60;/strong&#62;&#60;/em&#62;&#60;/p&#62;', 3, 3, 3, 17, 2, 1, 0, 0, 0, NULL, NULL, '2025-02-10 14:28:51', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 174859, 348, 283, 0, 0, 7, 0, '2025-02-10 14:23:03'),
(2025021008, 0, 'Impressora necessita manutenção', '2025-02-10 14:44:00', '2025-02-13 13:52:39', '2025-02-11 13:14:14', '2025-02-10 14:59:02', '2025-02-13 13:52:39', 7, 6, 87, 1, '&#60;p&#62;Impressora necessita manutenção - Impressão turva / clara ....já troquei Tonner e Cilindro sem sucesso&#60;/p&#62;', 4, 3, 4, 4, 1, 1, 3, 2, 0, '2025-02-11 15:44:00', '2025-02-10 17:44:00', '2025-02-11 13:14:14', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 115719, 34214, 902, 0, 0, 2, 0, '2025-02-10 14:44:00'),
(2025021009, 0, 'Fortes não está funcionando', '2025-02-10 15:24:53', '2025-02-13 13:52:39', '2025-02-10 15:45:18', '2025-02-10 15:44:50', '2025-02-13 13:52:39', 7, 6, 106, 1, '&#60;p&#62;Fortes não está funcionando.&#60;/p&#62;', 3, 3, 3, 14, 2, 1, 0, 0, 0, NULL, NULL, '2025-02-10 15:45:18', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 253666, 1225, 1197, 0, 0, 2, 0, '2025-02-10 15:24:53'),
(2025021101, 0, 'Arrumara a internet', '2025-02-11 11:26:35', '2025-02-17 12:59:25', '2025-02-14 13:12:06', '2025-02-11 14:32:38', '2025-02-17 12:59:25', 37, 6, 57, 1, '&#60;p&#62;Preciso que arrumem a internet da sala do DP&#60;/p&#62;', 4, 3, 4, 92, 2, 1, 0, 0, 0, NULL, NULL, '2025-02-14 13:12:06', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 523970, 265531, 11163, 0, 0, 1, 0, '2025-02-11 11:26:35'),
(2025021102, 0, 'FORTES COM PROBLEMA', '2025-02-11 12:09:04', '2025-02-13 13:52:39', '2025-02-11 12:13:26', '2025-02-11 12:13:17', '2025-02-13 13:52:39', 7, 6, 38, 1, '&#60;p&#62;FORTE NAO ESTÁ ENTRANDO&#60;br&#62;ERRO 2140&#60;/p&#62;', 5, 3, 4, 14, 2, 1, 0, 0, 0, NULL, NULL, '2025-02-11 12:13:26', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 179015, 262, 253, 0, 0, 1, 0, '2025-02-11 12:09:04'),
(2025021103, 0, 'ALBERT EINSTEN', '2025-02-11 12:19:49', '2025-02-13 13:52:39', '2025-02-11 12:46:41', '2025-02-11 12:45:11', '2025-02-13 13:52:39', 7, 6, 22, 1, '&#60;p&#62;&#60;span style=\"color: rgb(224, 62, 45);\"&#62;&#60;em&#62;&#60;strong&#62;Atenção&#60;/strong&#62;&#60;/em&#62;&#60;/span&#62;&#60;/p&#62;\n&#60;p&#62;&#60;span style=\"color: rgb(224, 62, 45);\"&#62;&#60;em&#62;&#60;strong&#62;Está categoria informada ( INFORMÁTICA ) é GENÉRICA&#60;/strong&#62;&#60;/em&#62;&#60;/span&#62;&#60;/p&#62;\n&#60;p&#62;&#60;span style=\"color: rgb(224, 62, 45);\"&#62;&#60;em&#62;&#60;strong&#62;Favor procurar uma categoria que se enquandra na solicitação ( REQUISIÇÂO ) ou reclamação ( INCIDENTE ).&#60;/strong&#62;&#60;/em&#62;&#60;/span&#62;&#60;/p&#62;\n&#60;p&#62; &#60;/p&#62;\n&#60;p&#62;Favor habilitar no módulo de resultados o ALBERT EINSTEN, para que eu possa liberar os exames. Obrigado.&#60;/p&#62;', 3, 3, 3, 34, 1, 1, 0, 0, 0, NULL, NULL, '2025-02-11 12:46:41', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 178370, 1612, 1522, 0, 0, 1, 0, '2025-02-11 12:19:49'),
(2025021104, 0, 'IMPRESSORA DO 3° ANDAR ESTA ENROLANDO OS  PAPEIS DE LAUDO ', '2025-02-11 14:34:52', '2025-02-15 14:30:12', '2025-02-13 13:47:32', '2025-02-11 14:42:03', '2025-02-15 14:30:12', 7, 6, 137, 1, '&#60;p&#62;IMPRESSORA DO 3° ANDAR ESTA ENROLANDO OS PAPEIS DE LAUDOS .&#60;/p&#62;', 5, 3, 4, 4, 2, 1, 3, 2, 0, '2025-02-12 15:34:52', '2025-02-11 17:34:52', '2025-02-13 13:47:32', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 156308, 76360, 431, 0, 0, 8, 0, '2025-02-11 14:34:52'),
(2025021105, 0, 'camera no softlab nao esta funcionando', '2025-02-11 16:24:38', '2025-02-14 13:32:22', '2025-02-11 18:56:39', '2025-02-11 18:18:53', '2025-02-14 13:32:22', 7, 6, 170, 1, '&#60;p&#62;camera no solft lab nao esta funcionando&#60;/p&#62;', 5, 3, 4, 97, 1, 1, 0, 0, 0, NULL, NULL, '2025-02-11 18:56:39', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 248864, 9121, 6855, 0, 0, 5, 0, '2025-02-11 16:24:38'),
(2025021106, 0, 'Cadastrar Médico no Sistema', '2025-02-11 16:41:13', '2025-02-14 13:32:22', '2025-02-11 17:17:45', '2025-02-11 17:15:24', '2025-02-14 13:32:22', 8, 6, 17, 1, '&#60;p&#62;&#60;strong&#62;Solicito que cadastre o Médico no sistema:&#60;br&#62;&#60;br&#62;&#60;/strong&#62;&#60;/p&#62;\n&#60;p&#62;&#60;strong&#62;Nome do(a) Médico(a):  MARCELLA FIGUEIREDO GONZALES A MOREIRA&#60;br&#62;CRM:  205034&#60;br&#62;UF:  SP&#60;/strong&#62;&#60;/p&#62;\n&#60;p style=\"text-align: justify;\"&#62;&#60;span style=\"font-size: 12px; color: rgb(224, 62, 45);\"&#62; Atenção: O CRM do Médico e UF \"Estado\" perante do CRM são obrigatórios para efetivar o seu chamado.&#60;/span&#62;&#60;/p&#62;\n&#60;p style=\"text-align: justify;\"&#62;&#60;span style=\"font-size: 12px; color: rgb(224, 62, 45);\"&#62;SE POSSIVEL ARRUMAR NO SISTEMA, AGTRADECO. PEDIDO 346011-04 ROSANGELA&#60;/span&#62;&#60;/p&#62;', 3, 3, 3, 2, 2, 1, 4, 1, 0, '2025-02-12 15:41:13', '2025-02-11 18:41:13', '2025-02-11 17:17:45', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 107469, 2192, 2051, 0, 0, 3, 0, '2025-02-11 16:41:13'),
(2025021201, 0, 'INTOLERANCIA ALIMENTAR', '2025-02-12 10:47:53', NULL, NULL, '2025-02-12 11:57:56', '2025-02-12 17:09:57', 7, 2, 22, 1, '&#60;p&#62;&#60;span style=\"color: rgb(224, 62, 45);\"&#62;&#60;em&#62;&#60;strong&#62;Atenção&#60;/strong&#62;&#60;/em&#62;&#60;/span&#62;&#60;/p&#62;\n&#60;p&#62;&#60;span style=\"color: rgb(224, 62, 45);\"&#62;&#60;em&#62;&#60;strong&#62;Está categoria informada ( INFORMÁTICA ) é GENÉRICA&#60;/strong&#62;&#60;/em&#62;&#60;/span&#62;&#60;/p&#62;\n&#60;p&#62;&#60;span style=\"color: rgb(224, 62, 45);\"&#62;&#60;em&#62;&#60;strong&#62;Favor procurar uma categoria que se enquandra na solicitação ( REQUISIÇÂO ) ou reclamação ( INCIDENTE ).&#60;/strong&#62;&#60;/em&#62;&#60;/span&#62;&#60;/p&#62;\n&#60;p&#62;Bom dia, favor criar no sistema o exame INTOLERANCIA ALIMENTAR/ESTUDO, com urgencia. Obrigado.&#60;/p&#62;\n&#60;p&#62; &#60;/p&#62;', 4, 3, 4, 40, 2, 1, 0, 0, 0, NULL, NULL, NULL, 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 0, 0, 4203, 0, 0, 1, 0, '2025-02-12 10:47:53'),
(2025021202, 0, 'VR', '2025-02-12 12:34:13', '2025-02-15 14:30:12', '2025-02-13 11:29:40', '2025-02-13 11:29:12', '2025-02-15 14:30:12', 7, 6, 97, 1, '&#60;p&#62;Favor colocar o acesso ao VR no meu computador (laudo7).&#60;/p&#62;', 3, 3, 3, 5, 2, 1, 0, 0, 0, NULL, NULL, '2025-02-13 11:29:40', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 266159, 82527, 82499, 0, 0, 2, 0, '2025-02-12 12:34:13'),
(2025021203, 0, 'atualização de acesso/senha de acesso', '2025-02-12 13:17:37', '2025-02-17 12:59:25', '2025-02-13 21:23:18', '2025-02-12 17:10:41', '2025-02-17 12:59:25', 7, 6, 41, 1, '&#60;p&#62;&#60;span class=\"direct-chat-name\"&#62;+55(64)9236-3048&#60;/span&#62;&#60;/p&#62;\n&#60;div class=\"direct-chat-text-content\"&#62;Casa de saúde São José&#60;br&#62;Dr Julliano Rodovalho&#60;br&#62;10297&#60;br&#62;&#60;a href=\"mailto:Cssjportaria.1@outlook.com\"&#62;Cssjportaria.1@outlook.com&#60;/a&#62;&#60;br&#62;64 3495 1241&#60;br&#62;Leandra Gonzaga salvador&#60;/div&#62;\n&#60;div class=\"direct-chat-text-content\"&#62; &#60;/div&#62;\n&#60;p&#62; &#60;/p&#62;', 3, 3, 3, 93, 2, 1, 0, 0, 0, NULL, NULL, '2025-02-13 21:23:18', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 430908, 115541, 13984, 0, 0, 1, 0, '2025-02-12 13:17:37'),
(2025021204, 0, 'Cadastrar Médico no Sistema', '2025-02-12 13:23:21', '2025-02-15 14:30:12', '2025-02-12 14:20:09', '2025-02-12 14:20:00', '2025-02-15 14:30:12', 7, 6, 229, 1, '&#60;p&#62;&#60;strong&#62;Solicito que cadastre o Médico no sistema:&#60;br&#62;&#60;br&#62;&#60;/strong&#62;&#60;/p&#62;\n&#60;p&#62;&#60;strong&#62;Nome do(a) Médico(a):  LAIS DE PAULA SILVA&#60;br&#62;CRM:  27263&#60;br&#62;UF:  GO&#60;/strong&#62;&#60;/p&#62;\n&#60;p style=\"text-align: justify;\"&#62;&#60;span style=\"font-size: 12px; color: rgb(224, 62, 45);\"&#62; Atenção: O CRM do Médico e UF \"Estado\" perante do CRM são obrigatórios para efetivar o seu chamado.&#60;/span&#62;&#60;/p&#62;', 3, 3, 3, 2, 2, 1, 4, 1, 0, '2025-02-13 12:23:21', '2025-02-12 15:23:21', '2025-02-12 14:20:09', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 120999, 3408, 3399, 0, 0, 5, 0, '2025-02-12 13:23:21'),
(2025021205, 0, 'Cadastrar Médico no Sistema', '2025-02-12 13:25:08', '2025-02-15 14:30:12', '2025-02-12 14:19:07', '2025-02-12 14:18:59', '2025-02-15 14:30:12', 7, 6, 229, 1, '&#60;p&#62;&#60;strong&#62;Solicito que cadastre o Médico no sistema:&#60;br&#62;&#60;br&#62;&#60;/strong&#62;&#60;/p&#62;\n&#60;p&#62;&#60;strong&#62;Nome do(a) Médico(a):  TARCILA BASTOS RASSI&#60;br&#62;CRM:  28119&#60;br&#62;UF:  GO&#60;/strong&#62;&#60;/p&#62;\n&#60;p style=\"text-align: justify;\"&#62;&#60;span style=\"font-size: 12px; color: rgb(224, 62, 45);\"&#62; Atenção: O CRM do Médico e UF \"Estado\" perante do CRM são obrigatórios para efetivar o seu chamado.&#60;/span&#62;&#60;/p&#62;', 3, 3, 3, 2, 2, 1, 4, 1, 0, '2025-02-13 12:25:08', '2025-02-12 15:25:08', '2025-02-12 14:19:07', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 120892, 3239, 3231, 0, 0, 5, 0, '2025-02-12 13:25:08'),
(2025021206, 0, 'sistema SOFTLabWEB', '2025-02-12 15:27:03', '2025-02-17 12:59:25', '2025-02-15 10:06:01', '2025-02-12 17:09:11', '2025-02-17 12:59:25', 7, 6, 183, 1, '&#60;p&#62;SISTEMA ESTÁ MUITO LENTO ,DEMORANDO MUITO PARA FINALIZAR !!    SOCORROO VOU TE ENVIAR UM VIDEO PRA VC VER A SITUAÇÃO&#60;/p&#62;', 5, 3, 4, 6, 2, 1, 0, 0, 0, NULL, NULL, '2025-02-15 10:06:01', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 423142, 239938, 6128, 0, 0, 7, 0, '2025-02-12 15:27:03'),
(2025021207, 0, 'Atualizar SUS', '2025-02-12 17:03:40', '2025-02-15 14:30:12', '2025-02-12 17:21:34', '2025-02-12 17:18:38', '2025-02-15 14:30:12', 7, 6, 50, 1, '&#60;p&#62;Atualizar SUS&#60;/p&#62;', 3, 3, 3, 29, 2, 1, 0, 0, 0, NULL, NULL, '2025-02-12 17:21:34', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 249992, 1074, 898, 0, 0, 1, 0, '2025-02-12 17:03:40'),
(2025021208, 0, 'Cadastrar Médico no Sistema', '2025-02-12 17:21:17', '2025-02-15 14:30:12', '2025-02-12 17:22:51', '2025-02-12 17:22:44', '2025-02-15 14:30:12', 7, 6, 153, 1, '&#60;p&#62;&#60;strong&#62;Solicito que cadastre o Médico no sistema:&#60;br&#62;&#60;br&#62;&#60;/strong&#62;&#60;/p&#62;\n&#60;p&#62;&#60;strong&#62;Nome do(a) Médico(a):  GEOVANNA CAMARGO SALAZAR&#60;br&#62;CRM: 32254 &#60;br&#62;UF:  DF&#60;/strong&#62;&#60;/p&#62;\n&#60;p style=\"text-align: justify;\"&#62;&#60;span style=\"font-size: 12px; color: rgb(224, 62, 45);\"&#62; Atenção: O CRM do Médico e UF \"Estado\" perante do CRM são obrigatórios para efetivar o seu chamado.&#60;/span&#62;&#60;/p&#62;', 5, 3, 4, 2, 2, 1, 4, 1, 0, '2025-02-13 16:21:17', '2025-02-12 19:21:17', '2025-02-12 17:22:51', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 106723, 94, 87, 0, 0, 1, 0, '2025-02-12 17:21:17'),
(2025021301, 0, 'urgrnte', '2025-02-13 10:06:42', '2025-02-17 12:59:25', '2025-02-13 21:22:26', '2025-02-13 13:40:37', '2025-02-17 12:59:25', 7, 6, 171, 1, '&#60;p&#62;&#60;span style=\"color: rgb(224, 62, 45);\"&#62;&#60;em&#62;&#60;strong&#62;Atenção&#60;/strong&#62;&#60;/em&#62;&#60;/span&#62;&#60;/p&#62;\n&#60;p&#62;&#60;span style=\"color: rgb(224, 62, 45);\"&#62;&#60;em&#62;&#60;strong&#62;Está categoria informada ( INFORMÁTICA ) é GENÉRICA&#60;/strong&#62;&#60;/em&#62;&#60;/span&#62;&#60;/p&#62;\n&#60;p&#62;&#60;span style=\"color: #e03e2d;\"&#62;&#60;strong&#62;&#60;em&#62;mouse com defeito troca com  urgencia &#60;/em&#62;&#60;/strong&#62;&#60;/span&#62;&#60;/p&#62;\n&#60;p&#62; &#60;/p&#62;\n&#60;p&#62; &#60;/p&#62;', 4, 3, 4, 45, 1, 1, 0, 0, 0, NULL, NULL, '2025-02-13 21:22:26', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 355963, 40544, 12835, 0, 0, 14, 0, '2025-02-13 10:06:42'),
(2025021302, 0, 'LAMPADA QUEIMADA ', '2025-02-13 10:48:05', '2025-02-17 12:59:25', '2025-02-14 13:10:55', '2025-02-13 18:12:36', '2025-02-17 12:59:25', 37, 6, 18, 1, '&#60;p&#62;LÂMPADA QUEIMADA DA ULTRASSOM &#60;/p&#62;', 5, 3, 4, 68, 2, 1, 0, 0, 0, NULL, NULL, '2025-02-14 13:10:55', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 353480, 94970, 26671, 0, 0, 5, 0, '2025-02-13 10:48:05'),
(2025021303, 0, 'ATUALIZACAO DE MASCARA', '2025-02-13 11:02:25', '2025-02-17 12:59:25', '2025-02-14 12:37:57', '2025-02-14 12:31:15', '2025-02-17 12:59:25', 7, 6, 198, 1, '&#60;p&#62;ATUALIZACAO DE MASCARA DE RESULTADO DE TESTE DO PEZINHO &#60;/p&#62;\n&#60;p&#62;EXAME 17 ALFA HIDRO&#60;/p&#62;\n&#60;p&#62; &#60;/p&#62;\n&#60;p&#62; &#60;/p&#62;', 3, 3, 3, 41, 2, 1, 0, 0, 0, NULL, NULL, '2025-02-14 12:37:57', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 352620, 92132, 91730, 0, 0, 1, 0, '2025-02-13 11:02:25'),
(2025021304, 0, 'CRIAR ACESSOS', '2025-02-13 11:34:03', '2025-02-17 12:59:25', '2025-02-14 12:37:59', '2025-02-13 13:49:41', '2025-02-17 12:59:25', 8, 6, 38, 1, '&#60;p&#62;IZADORA FERNANDA ARAUJO SILVA RIBEIRO&#60;br&#62;13/09/2005&#60;br&#62;091.601.511-45&#60;br&#62;&#60;br&#62;&#60;/p&#62;\n&#60;p&#62;ESTER CARVALHO DOS SANTOS&#60;br&#62;09/04/1998&#60;br&#62;704.460.771-35&#60;/p&#62;', 5, 3, 4, 34, 2, 1, 0, 0, 0, NULL, NULL, '2025-02-14 12:37:59', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 350722, 90236, 8138, 0, 0, 1, 0, '2025-02-13 11:34:03'),
(2025021305, 0, 'Cadastrar Médico no Sistema', '2025-02-13 12:22:57', '2025-02-15 14:30:12', '2025-02-13 13:39:31', '2025-02-13 13:38:51', '2025-02-15 14:30:12', 7, 6, 153, 1, '&#60;p&#62;&#60;strong&#62;Solicito que cadastre o Médico no sistema:&#60;br&#62;&#60;br&#62;&#60;/strong&#62;&#60;/p&#62;\n&#60;p&#62;&#60;strong&#62;Nome do(a) Dentista(a):  Alcione Cunha Matos&#60;br&#62;CRO:  4937&#60;br&#62;UF:  GO&#60;br&#62;&#60;/strong&#62;&#60;/p&#62;\n&#60;p style=\"text-align: justify;\"&#62;&#60;span style=\"font-size: 12px; color: rgb(224, 62, 45);\"&#62; Atenção: O CRM do Médico e UF \"Estado\" perante do CRM são obrigatórios para efetivar o seu chamado.&#60;/span&#62;&#60;/p&#62;', 3, 3, 3, 2, 2, 1, 4, 1, 0, '2025-02-14 11:22:57', '2025-02-13 14:22:57', '2025-02-13 13:39:31', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 85023, 4594, 4554, 0, 0, 1, 0, '2025-02-13 12:22:57'),
(2025021306, 0, 'Desligamento de funcionários', '2025-02-13 14:01:58', '2025-02-15 14:30:12', '2025-02-13 14:29:25', '2025-02-13 14:26:55', '2025-02-15 14:30:12', 7, 6, 57, 1, '&#60;p&#62;Solicito na data de hoje o cancelamento de todos os acessos  do colaborador FERNANDO CASTILHO  TEIXEIRA nos sistemas de acesso do mesmo que são geridos pela T.I&#60;/p&#62;\n&#60;p&#62;Atenciosamente.&#60;/p&#62;\n&#60;p&#62;Miriam&#60;/p&#62;', 5, 3, 4, 38, 2, 1, 0, 0, 0, NULL, NULL, '2025-02-13 14:29:25', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 174494, 1647, 1497, 0, 0, 1, 0, '2025-02-13 14:01:58'),
(2025021307, 0, 'Cadastrar Médico no Sistema', '2025-02-13 14:05:29', '2025-02-15 14:30:12', '2025-02-13 14:15:36', '2025-02-13 14:15:25', '2025-02-15 14:30:12', 7, 6, 162, 1, '&#60;p&#62;&#60;strong&#62;Solicito que cadastre o Médico no sistema:&#60;br&#62;&#60;br&#62;&#60;/strong&#62;&#60;/p&#62;\n&#60;p&#62;&#60;strong&#62;Nome do(a) Médico(a): MICHELE BERTONCELLO SPADER&#60;br&#62;CRM:  26175&#60;br&#62;UF:  RS&#60;/strong&#62;&#60;/p&#62;\n&#60;p style=\"text-align: justify;\"&#62;&#60;span style=\"font-size: 12px; color: rgb(224, 62, 45);\"&#62; Atenção: O CRM do Médico e UF \"Estado\" perante do CRM são obrigatórios para efetivar o seu chamado.&#60;/span&#62;&#60;/p&#62;', 3, 3, 3, 2, 2, 1, 4, 1, 0, '2025-02-14 13:05:29', '2025-02-13 16:05:29', '2025-02-13 14:15:36', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 78871, 607, 596, 0, 0, 1, 0, '2025-02-13 14:05:29'),
(2025021308, 0, 'SOLICITACAO DE INCLUSAO ', '2025-02-13 14:11:18', '2025-02-17 12:59:25', '2025-02-14 16:09:02', '2025-02-13 17:56:38', '2025-02-17 12:59:25', 7, 6, 198, 1, '&#60;p&#62;SOLICITO CRIACAO E MASCARA DE NOVO DE EXAME &#60;/p&#62;\n&#60;p&#62;QUE REALIZA NA D. B &#60;/p&#62;\n&#60;p&#62;&#60;span class=\"font-bold\"&#62;ESPOR&#60;/span&#62; - SOROLOGIA PARA ESPOROTRICOSE&#60;/p&#62;\n&#60;p&#62;ESTE EXAME SOMENTE IGG&#60;/p&#62;\n&#60;p&#62; &#60;/p&#62;', 3, 3, 3, 41, 2, 1, 0, 0, 0, NULL, NULL, '2025-02-14 16:09:02', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 341287, 93464, 13520, 0, 0, 1, 0, '2025-02-13 14:11:18'),
(2025021309, 0, 'Impressora colorida', '2025-02-13 14:11:18', '2025-02-28 18:10:42', '2025-02-25 14:56:11', '2025-02-13 19:58:28', '2025-02-28 18:10:42', 8, 6, 106, 1, '&#60;p&#62;SOLICITO 1 IMPRESSORA COLORIDA PARA O CONTROLE DE QUALIDADE PARA SER INSTALADA NA SALA DA LUANNA.&#60;/p&#62;\n&#60;p&#62;AUTORIZADO PELA DIREÇÃO.&#60;/p&#62;', 4, 3, 4, 4, 2, 1, 3, 2, 0, '2025-02-14 15:11:18', '2025-02-13 17:11:18', '2025-02-25 14:56:11', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 478764, 348293, 20830, 0, 0, 1, 0, '2025-02-13 14:11:18'),
(2025021310, 0, 'Cadastrar Médico no Sistema', '2025-02-13 14:21:04', '2025-02-17 12:59:25', '2025-02-13 15:24:37', '2025-02-13 15:24:26', '2025-02-17 12:59:25', 7, 6, 153, 1, '&#60;p&#62;&#60;strong&#62;Solicito que cadastre o Médico no sistema:&#60;br&#62;&#60;br&#62;&#60;/strong&#62;&#60;/p&#62;\n&#60;p&#62;&#60;strong&#62;Nome do(a) Médico(a):  MARCELO DE FREITAS RIBEIRO&#60;br&#62;CRM:  28734&#60;br&#62;UF:  GO&#60;/strong&#62;&#60;/p&#62;\n&#60;p style=\"text-align: justify;\"&#62;&#60;span style=\"font-size: 12px; color: rgb(224, 62, 45);\"&#62; Atenção: O CRM do Médico e UF \"Estado\" perante do CRM são obrigatórios para efetivar o seu chamado.&#60;/span&#62;&#60;/p&#62;', 3, 3, 3, 2, 2, 1, 4, 1, 0, '2025-02-14 13:21:04', '2025-02-13 16:21:04', '2025-02-13 15:24:37', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 88701, 3813, 3802, 0, 0, 1, 0, '2025-02-13 14:21:04'),
(2025021311, 0, 'Cadastrar Médico no Sistema', '2025-02-13 14:25:27', '2025-02-13 20:42:20', '2025-02-13 20:42:20', '2025-02-13 15:23:20', '2025-02-13 20:42:20', 7, 6, 153, 1, '&#60;p&#62;&#60;strong&#62;Solicito que cadastre o Médico no sistema:&#60;br&#62;&#60;br&#62;&#60;/strong&#62;&#60;/p&#62;\n&#60;p&#62;&#60;strong&#62;Nome do(a) Médico(a):  PAULO FERNANDO &#60;br&#62;CRM:  3383&#60;br&#62;UF:  GO&#60;/strong&#62;&#60;/p&#62;\n&#60;p style=\"text-align: justify;\"&#62;&#60;span style=\"font-size: 12px; color: rgb(224, 62, 45);\"&#62; Atenção: O CRM do Médico e UF \"Estado\" perante do CRM são obrigatórios para efetivar o seu chamado.&#60;/span&#62;&#60;/p&#62;', 3, 3, 3, 2, 2, 1, 4, 1, 0, '2025-02-14 13:25:27', '2025-02-13 16:25:27', NULL, 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 22613, 22613, 3473, 0, 0, 1, 0, '2025-02-13 14:25:27'),
(2025021312, 0, 'Cadastrar Médico no Sistema', '2025-02-13 14:26:49', '2025-02-17 12:59:25', '2025-02-13 15:15:32', '2025-02-13 15:15:23', '2025-02-17 12:59:25', 7, 6, 211, 1, '&#60;p&#62;&#60;strong&#62;Solicito que cadastre o Médico no sistema:&#60;br&#62;&#60;br&#62;&#60;/strong&#62;&#60;/p&#62;\n&#60;p&#62;&#60;strong&#62;Nome do(a) Médico(a):  LEANDRO XANCELLARA DE OLIVEIRA BARANI&#60;br&#62;CRM:  19236&#60;br&#62;UF:  GO&#60;/strong&#62;&#60;/p&#62;\n&#60;p style=\"text-align: justify;\"&#62;&#60;span style=\"font-size: 12px; color: rgb(224, 62, 45);\"&#62; Atenção: O CRM do Médico e UF \"Estado\" perante do CRM são obrigatórios para efetivar o seu chamado.&#60;/span&#62;&#60;/p&#62;', 3, 3, 3, 2, 2, 1, 4, 1, 0, '2025-02-14 13:26:49', '2025-02-13 16:26:49', '2025-02-13 15:15:32', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 88356, 2923, 2914, 0, 0, 1, 0, '2025-02-13 14:26:49'),
(2025021313, 0, 'Automatização de envio de contra cheques', '2025-02-13 14:58:14', '2025-02-13 15:13:43', '2025-02-13 15:13:43', '2025-02-13 15:12:53', '2025-02-13 15:13:43', 7, 6, 57, 1, '&#60;p&#62;Solicto a automatização do \"dominio\" dos emails dos colaboradores para envio de contra cheques com a maxima urgência, uma vez que nessa folha 01/2025 já tivemos problemas para envio.&#60;/p&#62;\n&#60;p&#62;Obs: Conforme já adiantando com a T.I verificar a possibilidade de aumentar a capacidade de envio em massa dos emails na mesma plataforma que já utilizamos.&#60;/p&#62;\n&#60;p&#62; &#60;/p&#62;', 5, 3, 4, 17, 2, 1, 0, 0, 0, NULL, NULL, NULL, 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 929, 929, 879, 0, 0, 1, 0, '2025-02-13 14:58:14'),
(2025021314, 0, 'Correção de whatsApp e liberação de linha', '2025-02-13 15:01:37', NULL, NULL, '2025-02-13 19:31:20', '2025-03-03 15:26:55', 7, 3, 57, 1, '&#60;p&#62;Solicito a possibilidade de backup do aplicativo de whatsApp pois tivemos perda de registros de conversas com a nova atualização da central de telefone e tbm a mudança do numero de cadastro no whatsApp, solicito tbm a liberação da linha telefônica fixa para fazer ligações para fixo e celular&#60;/p&#62;', 5, 3, 4, 37, 2, 1, 0, 0, 0, NULL, NULL, NULL, 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 1540535, 0, 0, 16183, 0, 0, 1, 0, '2025-02-13 15:01:37'),
(2025021315, 0, 'Desligamento de funcionários', '2025-02-13 15:05:44', '2025-02-17 12:59:25', '2025-02-13 19:02:38', '2025-02-13 15:11:06', '2025-02-17 12:59:25', 37, 6, 57, 1, '&#60;p&#62;Solicitao ao Gustavo a retirada de acessos de entrada no laboratorio do colaborador: Fernando Castilho.&#60;/p&#62;', 5, 3, 4, 35, 2, 1, 0, 0, 0, NULL, NULL, '2025-02-13 19:02:38', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 338021, 14214, 322, 0, 0, 1, 0, '2025-02-13 15:05:44'),
(2025021316, 0, 'Aproveitar etiqueta B04949/25', '2025-02-13 15:12:56', '2025-02-14 11:33:17', '2025-02-13 19:57:07', '2025-02-13 19:56:30', '2025-02-14 11:33:17', 87, 6, 87, 1, '&#60;p&#62;Pedido 11440-26 Maria Creuza Ramos Barbosa Silva                      ( etiqueta B04949/25 ) Obs. cadastrou na Origem ( Hospital Santa Helena ) errado&#60;/p&#62;\n&#60;p&#62;Pedido 13031-26 Maria Creuza Ramos Barbosa Silva          (Aproveitar etiqueta B04949/25 ) Obs. cadastrou na Origem ( Hospital Santa Helena ) correta&#60;/p&#62;', 4, 3, 4, 36, 2, 1, 8, 7, 0, '2025-02-14 12:12:56', '2025-02-13 19:12:56', '2025-02-13 19:57:07', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 26421, 17051, 17014, 0, 0, 2, 0, '2025-02-13 15:12:56'),
(2025021317, 0, 'Cadastrar Médico no Sistema', '2025-02-13 19:05:30', '2025-02-17 12:59:25', '2025-02-13 19:39:35', '2025-02-13 19:39:24', '2025-02-17 12:59:25', 7, 6, 160, 1, '&#60;p&#62;&#60;strong&#62;Solicito que cadastre o Médico no sistema:&#60;br&#62;&#60;br&#62;&#60;/strong&#62;&#60;/p&#62;\n&#60;p&#62;&#60;strong&#62;Nome do(a) Médico(a):  DUNAY MUNOZ MARTINEZ&#60;br&#62;CRM:  30255&#60;br&#62;UF:  GO&#60;/strong&#62;&#60;/p&#62;\n&#60;p style=\"text-align: justify;\"&#62;&#60;span style=\"font-size: 12px; color: rgb(224, 62, 45);\"&#62; Atenção: O CRM do Médico e UF \"Estado\" perante do CRM são obrigatórios para efetivar o seu chamado.&#60;/span&#62;&#60;/p&#62;', 5, 3, 4, 2, 2, 1, 4, 1, 0, '2025-02-14 18:05:30', '2025-02-14 10:05:30', '2025-02-13 19:39:35', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 71635, 2045, 2034, 0, 0, 5, 0, '2025-02-13 19:05:30'),
(2025021318, 0, 'Cadastrar Médico no Sistema', '2025-02-13 19:08:28', '2025-02-17 12:59:25', '2025-02-13 19:37:01', '2025-02-13 19:36:50', '2025-02-17 12:59:25', 7, 6, 153, 1, '&#60;p&#62;&#60;strong&#62;Solicito que cadastre o Médico no sistema:&#60;br&#62;&#60;br&#62;&#60;/strong&#62;&#60;/p&#62;\n&#60;p&#62;&#60;strong&#62;Nome do(a) Médico(a):  POLYANA OLIVEIRA SANTOS&#60;br&#62;CRM:  21239&#60;br&#62;UF:  GO&#60;/strong&#62;&#60;/p&#62;\n&#60;p style=\"text-align: justify;\"&#62;&#60;span style=\"font-size: 12px; color: rgb(224, 62, 45);\"&#62; Atenção: O CRM do Médico e UF \"Estado\" perante do CRM são obrigatórios para efetivar o seu chamado.&#60;/span&#62;&#60;/p&#62;', 3, 3, 3, 2, 2, 1, 4, 1, 0, '2025-02-14 18:08:28', '2025-02-14 10:08:28', '2025-02-13 19:37:01', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 71457, 1713, 1702, 0, 0, 1, 0, '2025-02-13 19:08:28'),
(2025021319, 0, 'ILOVE PDF', '2025-02-13 19:13:54', '2025-02-17 12:59:25', '2025-02-13 19:25:10', '2025-02-13 19:24:34', '2025-02-17 12:59:25', 7, 6, 11, 1, '&#60;p&#62;Ola bom tarde , por gentileza instalar o ILOVE PDF no meu computador e no da Yara. &#60;/p&#62;', 3, 3, 3, 5, 2, 1, 0, 0, 0, NULL, NULL, '2025-02-13 19:25:10', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 323131, 676, 640, 0, 0, 1, 0, '2025-02-13 19:13:54'),
(2025021320, 0, 'Alterar Interfaceamento', '2025-02-13 20:46:04', '2025-02-17 12:59:25', '2025-02-15 11:29:57', '2025-02-14 20:46:30', '2025-02-17 12:59:25', 7, 6, 25, 1, '&#60;p&#62;Alterar Interfaceamento do exame ACIDO FOLICO o codigo anterior era 146 e o atual é 748&#60;/p&#62;', 3, 3, 3, 42, 2, 1, 0, 0, 0, NULL, NULL, '2025-02-15 11:29:57', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 317601, 139433, 86426, 0, 0, 1, 0, '2025-02-13 20:46:04'),
(2025021401, 0, 'IMPRESSORA DANDO ERRO NA IMPRESSAO', '2025-02-14 09:52:13', '2025-02-17 12:59:25', '2025-02-14 20:15:13', '2025-02-14 10:27:02', '2025-02-17 12:59:25', 7, 6, 160, 1, '&#60;p&#62;IMPRESSORA 1&#60;/p&#62;\n&#60;p&#62;DANDO ERRO NA HORA DE IMPRIMIR, COM PAPEL PRESO E O SCANNER ESTA SAINDO COM UMA FAIXA NO MEIO.&#60;/p&#62;', 5, 3, 4, 4, 2, 1, 3, 2, 0, '2025-02-15 11:00:00', '2025-02-14 13:00:00', '2025-02-14 20:15:13', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 64765, 36913, 1622, 0, 0, 5, 0, '2025-02-14 09:52:13'),
(2025021402, 0, 'Cadastrar Médico no Sistema', '2025-02-14 15:09:40', '2025-02-17 12:59:25', '2025-02-14 18:30:57', '2025-02-14 18:30:49', '2025-02-17 12:59:25', 7, 6, 226, 1, '&#60;p&#62;&#60;strong&#62;Solicito que cadastre o Médico no sistema:&#60;br&#62;&#60;br&#62;&#60;/strong&#62;&#60;/p&#62;\n&#60;p&#62;&#60;strong&#62;Nome do(a) Médico(a):  REBECA FERNANDES&#60;br&#62;CRM:  24034&#60;br&#62;UF:  GO&#60;/strong&#62;&#60;/p&#62;\n&#60;p style=\"text-align: justify;\"&#62;&#60;span style=\"font-size: 12px; color: rgb(224, 62, 45);\"&#62; Atenção: O CRM do Médico e UF \"Estado\" perante do CRM são obrigatórios para efetivar o seu chamado.&#60;/span&#62;&#60;/p&#62;', 4, 3, 4, 2, 2, 1, 4, 1, 0, '2025-02-17 10:09:40', '2025-02-14 17:09:40', '2025-02-14 18:30:57', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 46185, 12077, 12069, 0, 0, 12, 0, '2025-02-14 15:09:40'),
(2025021403, 0, 'Aproveitar etiqueta', '2025-02-14 18:00:49', '2025-02-17 12:59:25', '2025-02-14 18:59:46', '2025-02-14 18:58:42', '2025-02-17 12:59:25', 7, 6, 87, 1, '&#60;p&#62;Pedido 12328-26 Sudenir Freitas Silva ... (Aproveitar etiqueta I00425/25 )&#60;/p&#62;\n&#60;p&#62;Obs: Etiqueta excluída indevidamente&#60;/p&#62;', 5, 3, 4, 36, 2, 1, 8, 7, 0, '2025-02-17 11:00:49', '2025-02-15 11:00:49', '2025-02-14 18:59:46', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 35916, 3537, 3473, 0, 0, 2, 0, '2025-02-14 18:00:49'),
(2025021404, 0, 'Impressão de 2 folhas de laudo ', '2025-02-14 18:20:58', '2025-02-14 19:24:22', '2025-02-14 19:24:22', '2025-02-14 19:23:32', '2025-02-14 19:24:22', 7, 6, 106, 1, '&#60;p&#62;Os exames de imunohistoquímica e FISH continuam imprimindo 2 folhas sem necessidade. 1 folha está saindo em branco.&#60;/p&#62;\n&#60;p&#62; &#60;/p&#62;', 3, 3, 3, 27, 1, 1, 0, 0, 0, NULL, NULL, NULL, 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 3804, 3804, 3754, 0, 0, 2, 0, '2025-02-14 18:20:58'),
(2025021501, 0, 'MASCARA DE RESULTADO ', '2025-02-15 11:23:44', NULL, '2025-03-03 15:25:41', '2025-02-15 13:50:46', '2025-03-03 15:25:41', 7, 5, 198, 1, '&#60;p&#62;EXAME REALIZADO NO HERMES PARDINI&#60;/p&#62;\n&#60;p&#62;PEDIDO 424235-02&#60;/p&#62;\n&#60;p&#62;EXAME  (DOXAT) DAO PLUS  -  CAPC&#60;/p&#62;\n&#60;p&#62; &#60;/p&#62;\n&#60;p&#62;DIAMINA OXIDASE (DAO PLUS), ATIVIDADE DA ENZIMA [DOX-AT]    - HERMES PARDINI&#60;/p&#62;\n&#60;p&#62; &#60;/p&#62;\n&#60;p&#62; &#60;/p&#62;\n&#60;p&#62; &#60;/p&#62;', 3, 4, 4, 41, 2, 1, 0, 0, 0, NULL, NULL, '2025-03-03 15:25:41', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 1387950, 0, 8967, 8822, 0, 0, 1, 0, '2025-02-15 11:23:44'),
(2025021502, 0, 'AUMENTAR ESPACO ', '2025-02-15 11:24:52', '2025-02-18 12:15:41', '2025-02-15 13:49:30', '2025-02-15 13:49:13', '2025-02-18 12:15:41', 7, 6, 198, 1, '&#60;p&#62;AUMENTAR ESPACO NO CAMPO DE RESULTADO&#60;/p&#62;\n&#60;p&#62; &#60;/p&#62;\n&#60;p&#62;PEDIDO 49017-07&#60;/p&#62;\n&#60;p&#62;EXAME INIBINA B  (INIBB)&#60;/p&#62;\n&#60;p&#62; &#60;/p&#62;\n&#60;p&#62; &#60;/p&#62;\n&#60;p&#62; &#60;/p&#62;', 3, 3, 3, 41, 2, 1, 0, 0, 0, NULL, NULL, '2025-02-15 13:49:30', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 262249, 8678, 8661, 0, 0, 1, 0, '2025-02-15 11:24:52'),
(2025021701, 0, 'Cadastrar Médico no Sistema', '2025-02-17 11:14:48', '2025-02-20 13:17:04', '2025-02-17 14:34:31', '2025-02-17 14:34:21', '2025-02-20 13:17:04', 7, 6, 122, 1, '&#60;p&#62;&#60;strong&#62;PEDIDO : 13342-25&#60;br&#62;&#60;br&#62;&#60;/strong&#62;&#60;/p&#62;\n&#60;p&#62;&#60;strong&#62;Nome do(a) Médico(a):  LEONARDO LINCOLN &#60;br&#62;CRM:  4912&#60;br&#62;UF:  MT&#60;/strong&#62;&#60;/p&#62;\n&#60;p style=\"text-align: justify;\"&#62;&#60;span style=\"font-size: 12px; color: rgb(224, 62, 45);\"&#62; Atenção: O CRM do Médico e UF \"Estado\" perante do CRM são obrigatórios para efetivar o seu chamado.&#60;/span&#62;&#60;/p&#62;', 3, 3, 3, 2, 2, 1, 4, 1, 0, '2025-02-18 10:14:48', '2025-02-17 13:14:48', '2025-02-17 14:34:31', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 126136, 11983, 11973, 0, 0, 2, 0, '2025-02-17 11:14:48'),
(2025021702, 0, 'Cadastrar Médico no Sistema', '2025-02-17 11:22:51', '2025-02-20 13:17:04', '2025-02-17 14:35:46', '2025-02-17 14:35:34', '2025-02-20 13:17:04', 7, 6, 153, 1, '&#60;p&#62;&#60;strong&#62;Solicito que cadastre o Médico no sistema:&#60;br&#62;&#60;br&#62;&#60;/strong&#62;&#60;/p&#62;\n&#60;p&#62;&#60;strong&#62;Nome do(a) Médico(a):  Otávia Daniele Silva Araujo&#60;br&#62;CRM:  18953&#60;br&#62;UF:  DF&#60;/strong&#62;&#60;/p&#62;\n&#60;p style=\"text-align: justify;\"&#62;&#60;span style=\"font-size: 12px; color: rgb(224, 62, 45);\"&#62; Atenção: O CRM do Médico e UF \"Estado\" perante do CRM são obrigatórios para efetivar o seu chamado.&#60;/span&#62;&#60;/p&#62;', 3, 3, 3, 2, 2, 1, 4, 1, 0, '2025-02-18 10:22:51', '2025-02-17 13:22:51', '2025-02-17 14:35:46', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 125653, 11575, 11563, 0, 0, 1, 0, '2025-02-17 11:22:51');
INSERT INTO `glpi_tickets` (`id`, `entities_id`, `name`, `date`, `closedate`, `solvedate`, `takeintoaccountdate`, `date_mod`, `users_id_lastupdater`, `status`, `users_id_recipient`, `requesttypes_id`, `content`, `urgency`, `impact`, `priority`, `itilcategories_id`, `type`, `global_validation`, `slas_id_ttr`, `slas_id_tto`, `slalevels_id_ttr`, `time_to_resolve`, `time_to_own`, `begin_waiting_date`, `sla_waiting_duration`, `ola_waiting_duration`, `olas_id_tto`, `olas_id_ttr`, `olalevels_id_ttr`, `ola_tto_begin_date`, `ola_ttr_begin_date`, `internal_time_to_resolve`, `internal_time_to_own`, `waiting_duration`, `close_delay_stat`, `solve_delay_stat`, `takeintoaccount_delay_stat`, `actiontime`, `is_deleted`, `locations_id`, `validation_percent`, `date_creation`) VALUES
(2025021703, 0, 'Cadastrar Médico no Sistema', '2025-02-17 11:59:33', '2025-02-20 13:17:04', '2025-02-17 14:36:47', '2025-02-17 14:36:36', '2025-02-20 13:17:04', 7, 6, 153, 1, '&#60;p&#62;&#60;strong&#62;Solicito que cadastre o Médico no sistema:&#60;br&#62;&#60;br&#62;&#60;/strong&#62;&#60;/p&#62;\n&#60;p&#62;&#60;strong&#62;Nome do(a) Médico(a):  LANNA MARQUES SANTOS&#60;br&#62;CRM:  32322&#60;br&#62;UF:  GO&#60;/strong&#62;&#60;/p&#62;\n&#60;p style=\"text-align: justify;\"&#62;&#60;span style=\"font-size: 12px; color: rgb(224, 62, 45);\"&#62; Atenção: O CRM do Médico e UF \"Estado\" perante do CRM são obrigatórios para efetivar o seu chamado.&#60;/span&#62;&#60;/p&#62;', 3, 3, 3, 2, 2, 1, 4, 1, 0, '2025-02-18 10:59:33', '2025-02-17 13:59:33', '2025-02-17 14:36:47', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 123451, 9434, 9423, 0, 0, 1, 0, '2025-02-17 11:59:33'),
(2025021704, 0, 'REQUISIÇÃO ', '2025-02-17 12:02:21', '2025-02-20 13:17:04', '2025-02-17 19:00:23', '2025-02-17 14:44:40', '2025-02-20 13:17:04', 7, 6, 107, 1, '&#60;p&#62;Bom dia!! &#60;/p&#62;\n&#60;p&#62;Poderia baixar no meu computador o programa para fazer  requisição para o almoxarifado, e verificar também se tenho o login e me enviar por favor!&#60;/p&#62;\n&#60;p&#62; &#60;/p&#62;\n&#60;p&#62; &#60;/p&#62;', 4, 3, 4, 14, 2, 1, 0, 0, 0, NULL, NULL, '2025-02-17 19:00:23', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 263683, 25082, 9739, 0, 0, 1, 0, '2025-02-17 12:02:21'),
(2025021705, 0, 'Renovação de Contrato Medição', '2025-02-17 12:43:22', NULL, NULL, '2025-02-17 13:17:51', '2025-02-18 11:50:06', 37, 2, 37, 1, '&#60;p&#62;&#60;span style=\"color: rgb(0, 0, 0);\"&#62;Realizar Levantamento de Equipamentos e instrumentos a serem inseridos novamente no contrato de Calibração e qualificação&#60;/span&#62;&#60;/p&#62;', 5, 5, 5, 86, 2, 1, 0, 0, 0, NULL, NULL, NULL, 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 0, 0, 2069, 0, 0, 1, 0, '2025-02-17 12:44:24'),
(2025021706, 0, 'Dedetização e Desratização ', '2025-02-17 12:45:33', NULL, NULL, '2025-02-17 13:17:41', '2025-02-28 11:37:49', 37, 2, 37, 1, '&#60;p&#62;Realizar agendamento de serviço de dedetização, Matriz, Bueno, 8A, Celina Park e anexos, vencimento de laudo para data de 25/03/25&#60;/p&#62;', 5, 5, 5, 10, 2, 1, 0, 0, 0, NULL, NULL, NULL, 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 0, 0, 1928, 0, 0, 1, 0, '2025-02-17 12:46:50'),
(2025021707, 0, 'Divisorias Coleta Matriz', '2025-02-17 12:49:10', NULL, NULL, '2025-02-17 13:17:30', '2025-02-17 13:17:30', 37, 2, 37, 1, '&#60;p&#62;Solicitado pela direção pintura de divisorias da coleta matriz, devido apresentar alguns arranhões.&#60;br&#62;Sera realizado levamento de qual melhor serviço a ser realizado, se pintura ou se plotagem das divisorias &#60;/p&#62;', 4, 1, 2, 76, 2, 1, 0, 0, 0, NULL, NULL, NULL, 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 0, 0, 1700, 0, 0, 1, 0, '2025-02-17 12:50:07'),
(2025021708, 0, 'Fechadura Celina Park', '2025-02-17 12:51:55', NULL, NULL, '2025-02-17 13:17:17', '2025-02-17 13:17:17', 37, 2, 37, 1, '&#60;p&#62;Solicitado compra da peça da fechadura pela internet, no valor de R$100.00 não achei em lojas fisicas.&#60;/p&#62;\n&#60;p&#62;Achei somente a fechadura completa, no valor de R$ 570.00&#60;/p&#62;', 4, 1, 2, 84, 1, 1, 0, 0, 0, NULL, NULL, NULL, 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 0, 0, 1522, 0, 0, 10, 0, '2025-02-17 12:52:55'),
(2025021709, 0, 'Inventario', '2025-02-17 12:55:29', NULL, NULL, '2025-02-17 13:17:06', '2025-02-17 13:17:06', 37, 2, 37, 1, '&#60;p&#62;Realizar inventario anual do laboratorio, com adequação do documento, para locais com foto etc&#60;/p&#62;', 4, 2, 3, 10, 2, 1, 0, 0, 0, NULL, NULL, NULL, 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 0, 0, 1297, 0, 0, 1, 0, '2025-02-17 12:56:29'),
(2025021710, 0, 'Bancada sala de patologia Molecular', '2025-02-17 12:58:33', NULL, NULL, '2025-02-17 13:16:54', '2025-02-24 12:48:44', 37, 2, 37, 1, '&#60;p&#62;Solicitar orçamento de bancada para sala de patologia molecular.&#60;br&#62;para colocarmos o purificador de agua por osmose reversa&#60;/p&#62;', 4, 3, 4, 50, 2, 1, 0, 0, 0, NULL, NULL, NULL, 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 0, 0, 1101, 0, 0, 2, 0, '2025-02-17 13:00:10'),
(2025021711, 0, 'Cadastrar Médico no Sistema', '2025-02-17 13:01:32', '2025-02-20 13:17:04', '2025-02-17 14:38:03', '2025-02-17 14:37:53', '2025-02-20 13:17:04', 7, 6, 160, 1, '&#60;p&#62;&#60;strong&#62;Solicito que cadastre o Médico no sistema:&#60;br&#62;&#60;br&#62;&#60;/strong&#62;&#60;/p&#62;\n&#60;p&#62;&#60;strong&#62;Nome do(a) Médico(a):  &#60;/strong&#62;&#60;/p&#62;\n&#60;h4&#62;EDVALDO CASTRO PINHEIRO SILVA&#60;/h4&#62;\n&#60;p&#62;&#60;strong&#62;&#60;br&#62;CRM:  10479&#60;br&#62;UF:  MT&#60;/strong&#62;&#60;/p&#62;\n&#60;p style=\"text-align: justify;\"&#62;&#60;span style=\"font-size: 12px; color: rgb(224, 62, 45);\"&#62; Atenção: O CRM do Médico e UF \"Estado\" perante do CRM são obrigatórios para efetivar o seu chamado.&#60;/span&#62;&#60;/p&#62;', 5, 3, 4, 2, 2, 1, 4, 1, 0, '2025-02-18 12:01:32', '2025-02-17 15:01:32', '2025-02-17 14:38:03', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 119732, 5791, 5781, 0, 0, 5, 0, '2025-02-17 13:01:32'),
(2025021712, 0, 'Cadeiras sala de reunião ', '2025-02-17 13:03:00', NULL, NULL, '2025-02-17 13:16:40', '2025-02-18 16:16:21', 37, 2, 37, 1, '&#60;p&#62;Realizado orçamento e aprovado pela direção, para reformarmos as cadeiras da sala de reunião na anatomia patológica.&#60;br&#62;Ja entregue 2 unidades na tapeçaria, assim que retornarem irei levar mais 2, assim ate finalizarmos as 10 unidades. &#60;/p&#62;', 3, 2, 2, 58, 1, 1, 0, 0, 0, NULL, NULL, NULL, 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 0, 0, 820, 0, 0, 2, 0, '2025-02-17 13:03:37'),
(2025021713, 0, 'Telhado Recepção Anatomia Patologica', '2025-02-17 13:04:42', NULL, NULL, '2025-02-17 13:16:23', '2025-02-17 13:16:23', 37, 2, 37, 1, '&#60;p&#62;Verificar possível vazamento no telhado da unidade 8a,&#60;/p&#62;', 4, 2, 3, 10, 1, 1, 0, 0, 0, NULL, NULL, NULL, 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 0, 0, 701, 0, 0, 2, 0, '2025-02-17 13:06:26'),
(2025021714, 0, 'Fita de Sinalização Extintores', '2025-02-17 13:07:16', '2025-02-18 11:43:03', '2025-02-18 11:42:59', '2025-02-17 13:16:14', '2025-02-18 11:43:03', 37, 6, 37, 1, '&#60;p&#62;Realizar troca de fitas de sinalização de extintores, algumas se encontram em estado ruim.&#60;/p&#62;', 4, 2, 3, 10, 1, 1, 0, 0, 0, NULL, NULL, '2025-02-18 11:42:59', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 81347, 81343, 538, 0, 0, 1, 0, '2025-02-17 13:08:43'),
(2025021715, 0, 'Pintura TETO, Tecnologia Da Informação', '2025-02-17 13:09:32', NULL, NULL, '2025-02-17 13:15:55', '2025-02-18 16:24:24', 37, 2, 37, 1, '&#60;p&#62;Realizar adequação do teto da sala de tecnologia da informação&#60;/p&#62;', 3, 1, 2, 78, 1, 1, 0, 0, 0, '2025-03-15 15:00:00', '2025-02-22 16:23:57', NULL, 0, 0, 0, 0, 0, NULL, NULL, '2025-03-15 15:00:00', '2025-02-22 15:00:00', 0, 0, 0, 383, 0, 0, 1, 0, '2025-02-17 13:10:00'),
(2025021716, 0, 'Pintura e troca de lampadas sala de manutenção/', '2025-02-17 13:11:49', NULL, NULL, '2025-02-17 13:15:37', '2025-02-18 16:23:27', 37, 2, 37, 1, '&#60;p&#62;Verificar e realizar adequação da sala de manutenção, pintura e troca de luminarias.&#60;/p&#62;', 3, 1, 2, 78, 1, 1, 0, 0, 0, '2025-03-08 15:00:00', '2025-02-22 15:00:00', NULL, 0, 0, 0, 0, 0, NULL, NULL, '2025-03-08 23:00:00', '2025-02-22 15:00:00', 0, 0, 0, 228, 0, 0, 1, 0, '2025-02-17 13:12:21'),
(2025021717, 0, 'Pintura Sala de Informação', '2025-02-17 13:12:37', NULL, NULL, '2025-02-17 13:15:19', '2025-02-18 16:18:35', 37, 2, 37, 1, '&#60;p&#62;Realizar Pintura sala de informação.&#60;br&#62;ultima manutenção realizada no ar condicionado, foi necessario realizarmos a retirada de acartonado da parede e refaze-lo, Foi refeito porem não pintado a sala ainda&#60;/p&#62;', 3, 1, 2, 78, 1, 1, 0, 0, 0, '2025-03-01 23:00:00', '2025-02-22 15:00:00', NULL, 0, 0, 0, 0, 0, NULL, NULL, NULL, '2025-02-19 15:00:00', 0, 0, 0, 162, 0, 0, 1, 0, '2025-02-17 13:14:30'),
(2025021718, 0, 'Troca de lâmpadas sala de laudos,  ', '2025-02-17 14:06:13', '2025-02-17 20:18:41', '2025-02-17 20:18:34', '2025-02-17 14:32:20', '2025-02-17 20:18:41', 37, 6, 37, 1, 'Verificar e realizar troca de lâmpadas que estiverem queimadas, confirmar qual frequência de luz, 3000k ou 4000k,&#38;nbsp;', 4, 3, 4, 68, 1, 1, 0, 0, 0, NULL, NULL, '2025-02-17 20:18:34', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 22348, 22341, 1567, 0, 0, 2, 0, '2025-02-17 14:06:13'),
(2025021719, 0, 'Acesso de funcionário', '2025-02-17 14:06:34', '2025-02-17 18:51:54', '2025-02-17 18:51:54', '2025-02-17 14:57:46', '2025-02-17 18:51:54', 7, 6, 231, 1, '&#60;p&#62;Por favor, realizar os acessos da funcionária Este Carvalho dos Santos (recepcionista)&#60;/p&#62;', 3, 3, 3, 33, 2, 1, 0, 0, 0, NULL, NULL, NULL, 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 17120, 17120, 3072, 0, 0, 1, 0, '2025-02-17 14:06:34'),
(2025021720, 0, 'Recepção matriz, Dicroica', '2025-02-17 14:09:27', '2025-02-21 17:17:29', '2025-02-21 17:17:23', '2025-02-17 14:38:45', '2025-02-21 17:17:29', 37, 6, 37, 1, 'Uma lâmpada dicroica queima na recepção&#38;nbsp;', 3, 3, 3, 68, 1, 1, 0, 0, 0, NULL, NULL, '2025-02-21 17:17:23', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 356882, 356876, 1758, 0, 0, 1, 0, '2025-02-17 14:09:27'),
(2025021721, 0, 'Eletroforese de proteina está com erro ', '2025-02-17 14:41:55', '2025-02-19 14:09:23', '2025-02-19 14:09:23', '2025-02-19 14:08:26', '2025-02-19 14:09:23', 7, 6, 25, 1, '&#60;p&#62;Eletroforese de proteina está com erro. &#60;br&#62;Não esta interfaceando ou nao esta mapeado&#60;/p&#62;\n&#60;p&#62;Realizado no DB&#60;br&#62;&#60;br&#62;Pedido de exemplo do erro&#60;/p&#62;\n&#60;p&#62;&#60;strong&#62;10819-83&#60;/strong&#62;&#60;/p&#62;', 3, 3, 3, 94, 2, 1, 0, 0, 0, NULL, NULL, NULL, 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 170848, 170848, 170791, 0, 0, 1, 0, '2025-02-17 14:41:55'),
(2025021722, 0, 'Cadastrar Médico no Sistema', '2025-02-17 14:55:25', '2025-02-17 17:20:36', '2025-02-17 17:20:36', '2025-02-17 15:02:40', '2025-02-17 17:20:36', 7, 6, 153, 1, '&#60;p&#62;&#60;strong&#62;Solicito que cadastre o Médico no sistema:&#60;br&#62;&#60;br&#62;&#60;/strong&#62;&#60;/p&#62;\n&#60;p&#62;&#60;strong&#62;Nome do(a) Médico(a):  THAIS TEIXEIRA&#60;br&#62;CRM:  1187&#60;br&#62;UF:  GO&#60;/strong&#62;&#60;/p&#62;\n&#60;p style=\"text-align: justify;\"&#62;&#60;span style=\"font-size: 12px; color: rgb(224, 62, 45);\"&#62; Atenção: O CRM do Médico e UF \"Estado\" perante do CRM são obrigatórios para efetivar o seu chamado.&#60;/span&#62;&#60;/p&#62;', 3, 3, 3, 2, 2, 1, 4, 1, 0, '2025-02-18 13:55:25', '2025-02-17 16:55:25', NULL, 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 8711, 8711, 435, 0, 0, 1, 0, '2025-02-17 14:55:25'),
(2025021723, 0, 'Solicitar higienizacao ar', '2025-02-17 16:30:49', '2025-02-18 14:34:50', '2025-02-18 14:34:41', '2025-02-17 17:21:03', '2025-02-18 14:34:50', 37, 6, 37, 1, 'Solicitar higienizacao química ar condicionado setor arquivo de lâminas&#38;nbsp;', 4, 3, 4, 54, 1, 1, 0, 0, 0, NULL, NULL, '2025-02-18 14:34:41', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 79441, 79432, 3014, 0, 0, 2, 0, '2025-02-17 16:30:49'),
(2025021724, 0, 'Fortes nao abre', '2025-02-17 16:56:58', '2025-02-20 13:17:04', '2025-02-17 16:59:18', '2025-02-17 16:59:06', '2025-02-20 13:17:04', 7, 6, 117, 1, '&#60;p&#62;Fortes nao abre&#60;/p&#62;', 3, 3, 3, 14, 1, 1, 0, 0, 0, NULL, NULL, '2025-02-17 16:59:18', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 246006, 140, 128, 0, 0, 2, 0, '2025-02-17 16:56:58'),
(2025021725, 0, 'Manutenção gaveta Citotecnica ', '2025-02-17 17:27:10', '2025-02-27 13:51:47', '2025-02-24 21:31:39', '2025-02-17 17:44:01', '2025-02-27 13:51:47', 37, 6, 117, 1, '&#60;p&#62;Gaveta  tem algo atrás impedindo de fichar &#60;/p&#62;', 3, 3, 3, 62, 1, 1, 0, 0, 0, NULL, NULL, '2025-02-24 21:31:39', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 851077, 619469, 1011, 0, 0, 2, 0, '2025-02-17 17:27:10'),
(2025021726, 0, 'Cadastrar Médico no Sistema', '2025-02-17 18:13:58', '2025-02-20 13:17:04', '2025-02-17 18:53:08', '2025-02-17 18:52:57', '2025-02-20 13:17:04', 7, 6, 153, 1, '&#60;p&#62;&#60;strong&#62;Solicito que cadastre o Médico no sistema:&#60;br&#62;&#60;br&#62;&#60;/strong&#62;&#60;/p&#62;\n&#60;p&#62;&#60;strong&#62;Nome do(a) Médico(a):  FABRICIO CAIED&#60;br&#62;CRM:  22293&#60;br&#62;UF:  GO&#60;/strong&#62;&#60;/p&#62;\n&#60;p style=\"text-align: justify;\"&#62;&#60;span style=\"font-size: 12px; color: rgb(224, 62, 45);\"&#62; Atenção: O CRM do Médico e UF \"Estado\" perante do CRM são obrigatórios para efetivar o seu chamado.&#60;/span&#62;&#60;/p&#62;', 3, 3, 3, 2, 2, 1, 4, 1, 0, '2025-02-18 17:13:58', '2025-02-17 20:13:58', '2025-02-17 18:53:08', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 100986, 2350, 2339, 0, 0, 1, 0, '2025-02-17 18:13:58'),
(2025021801, 0, 'Adequação de estacionamento Unidade Bueno', '2025-02-18 12:15:17', NULL, NULL, '2025-02-18 12:20:46', '2025-02-18 12:20:46', 37, 2, 37, 1, '&#60;p&#62;Finalizar montagem proximo as grades do estacionamento, dos itens de sinalização que irão ser instalados a cada 3 vagas, na linha de demarcação de divisa das vagas, para podermos colocar correntes que facilite a utilização das vagas pelos clientes&#60;/p&#62;', 3, 3, 3, 50, 2, 1, 0, 0, 0, NULL, NULL, NULL, 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 0, 0, 329, 0, 0, 5, 0, '2025-02-18 12:16:09'),
(2025021802, 0, 'Troca de lampada unidade ELA', '2025-02-18 12:19:03', '2025-02-18 18:49:48', '2025-02-18 18:49:36', '2025-02-18 12:20:35', '2025-02-18 18:49:48', 37, 6, 37, 1, '&#60;p&#62;Realizar troca de lampada unidade ELA&#60;/p&#62;', 3, 2, 2, 68, 1, 1, 0, 0, 0, NULL, NULL, '2025-02-18 18:49:36', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 23445, 23433, 92, 0, 0, 3, 0, '2025-02-18 12:19:32'),
(2025021803, 0, 'Luz coleta', '2025-02-18 14:05:36', '2025-02-28 18:10:42', '2025-02-25 19:45:49', '2025-02-18 14:42:18', '2025-02-28 18:10:42', 37, 6, 229, 1, '&#60;p&#62;Luz da coleta esta muito fraca, se possível trocar por uma mais forte.&#60;/p&#62;', 5, 3, 4, 68, 2, 1, 0, 0, 0, NULL, NULL, '2025-02-25 19:45:49', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 878706, 625213, 2202, 0, 0, 5, 0, '2025-02-18 14:05:36'),
(2025021804, 0, 'Cadastrar Médico no Sistema', '2025-02-18 14:07:33', '2025-02-21 16:57:46', '2025-02-18 14:44:07', '2025-02-18 14:43:56', '2025-02-21 16:57:46', 7, 6, 164, 1, '&#60;p&#62;&#60;strong&#62;Solicito que cadastre o Médico no sistema:&#60;br&#62;&#60;br&#62;&#60;/strong&#62;&#60;/p&#62;\n&#60;p&#62;&#60;strong&#62;Nome do(a) Médico(a):  ISABELA AMARAL&#60;br&#62;CRM:  145006&#60;br&#62;UF:  SP&#60;/strong&#62;&#60;/p&#62;\n&#60;p style=\"text-align: justify;\"&#62;&#60;span style=\"font-size: 12px; color: rgb(224, 62, 45);\"&#62; Atenção: O CRM do Médico e UF \"Estado\" perante do CRM são obrigatórios para efetivar o seu chamado.&#60;/span&#62;&#60;/p&#62;', 3, 3, 3, 2, 2, 1, 4, 1, 0, '2025-02-19 13:07:33', '2025-02-18 16:07:33', '2025-02-18 14:44:07', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 129013, 2194, 2183, 0, 0, 5, 0, '2025-02-18 14:07:33'),
(2025021805, 0, 'Cadastrar Médico no Sistema', '2025-02-18 14:08:39', '2025-02-21 16:57:46', '2025-02-18 14:46:18', '2025-02-18 14:45:36', '2025-02-21 16:57:46', 7, 6, 164, 1, '&#60;p&#62;&#60;strong&#62;Solicito que cadastre o Médico no sistema:&#60;br&#62;&#60;br&#62;&#60;/strong&#62;&#60;/p&#62;\n&#60;p&#62;&#60;strong&#62;Nome do(a) Médico(a):  FERNADO LOYOLA M. LEAO&#60;br&#62;CRM:  32961&#60;br&#62;UF:  DF&#60;/strong&#62;&#60;/p&#62;\n&#60;p style=\"text-align: justify;\"&#62;&#60;span style=\"font-size: 12px; color: rgb(224, 62, 45);\"&#62; Atenção: O CRM do Médico e UF \"Estado\" perante do CRM são obrigatórios para efetivar o seu chamado.&#60;/span&#62;&#60;/p&#62;', 3, 3, 3, 2, 2, 1, 4, 1, 0, '2025-02-19 13:08:39', '2025-02-18 16:08:39', '2025-02-18 14:46:18', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 128947, 2259, 2217, 0, 0, 5, 0, '2025-02-18 14:08:39'),
(2025021806, 0, 'Cadastrar Médico no Sistema', '2025-02-18 14:09:48', '2025-02-21 16:57:46', '2025-02-18 14:45:10', '2025-02-18 14:45:00', '2025-02-21 16:57:46', 7, 6, 164, 1, '&#60;p&#62;&#60;strong&#62;Solicito que cadastre o Médico no sistema:&#60;br&#62;&#60;br&#62;&#60;/strong&#62;&#60;/p&#62;\n&#60;p&#62;&#60;strong&#62;Nome do(a) Médico(a):  PEDRO MACIEL PEREIRA&#60;br&#62;CRM:  29778&#60;br&#62;UF:  GO&#60;/strong&#62;&#60;/p&#62;\n&#60;p style=\"text-align: justify;\"&#62;&#60;span style=\"font-size: 12px; color: rgb(224, 62, 45);\"&#62; Atenção: O CRM do Médico e UF \"Estado\" perante do CRM são obrigatórios para efetivar o seu chamado.&#60;/span&#62;&#60;/p&#62;', 3, 3, 3, 2, 2, 1, 4, 1, 0, '2025-02-19 13:09:48', '2025-02-18 16:09:48', '2025-02-18 14:45:10', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 128878, 2122, 2112, 0, 0, 5, 0, '2025-02-18 14:09:48'),
(2025021807, 0, 'SCANER INVISIVEL', '2025-02-18 14:48:04', '2025-02-21 16:57:46', '2025-02-18 15:16:22', '2025-02-18 15:12:02', '2025-02-21 16:57:46', 7, 6, 177, 1, '&#60;p&#62;&#60;span style=\"color: rgb(224, 62, 45);\"&#62;&#60;em&#62;&#60;strong&#62;Atenção&#60;/strong&#62;&#60;/em&#62;&#60;/span&#62;&#60;/p&#62;\n&#60;p&#62;&#60;span style=\"color: rgb(224, 62, 45);\"&#62;&#60;em&#62;&#60;strong&#62;Está categoria informada ( INFORMÁTICA ) é GENÉRICA&#60;/strong&#62;&#60;/em&#62;&#60;/span&#62;&#60;/p&#62;\n&#60;p&#62;&#60;span style=\"color: rgb(224, 62, 45);\"&#62;&#60;em&#62;&#60;strong&#62;Favor procurar uma categoria que se enquandra na solicitação ( REQUISIÇÂO ) ou reclamação ( INCIDENTE ).&#60;/strong&#62;&#60;/em&#62;&#60;/span&#62;&#60;/p&#62;\n&#60;p&#62; &#60;/p&#62;\n&#60;p&#62;AO ANEXAR PEDIDO MEDICO O PEDIDO ESCANEADO ESTA INVISIVEL ,PRA CONFIRMACAO DO ESCANEAMENTO!&#60;/p&#62;', 3, 3, 3, 4, 2, 1, 0, 0, 0, NULL, NULL, '2025-02-18 15:16:22', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 266982, 1698, 1438, 0, 0, 13, 0, '2025-02-18 14:48:04'),
(2025021808, 0, 'Acesso de funcionário', '2025-02-18 15:35:59', '2025-02-21 16:57:46', '2025-02-19 14:08:05', '2025-02-18 16:13:06', '2025-02-21 16:57:46', 7, 6, 231, 1, '&#60;p&#62;Por gentileza, fazer oas acessos da funcionária Lays Fernanda Mendes Silva&#60;/p&#62;', 3, 3, 3, 33, 2, 1, 0, 0, 0, NULL, NULL, '2025-02-19 14:08:05', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 264107, 81126, 2227, 0, 0, 1, 0, '2025-02-18 15:35:59'),
(2025021809, 0, 'IMPRESSORAS COM PROBLEMA ', '2025-02-18 18:12:52', '2025-02-24 00:55:18', '2025-02-19 19:09:02', '2025-02-18 18:51:49', '2025-02-24 00:55:18', 7, 6, 137, 1, '&#60;p&#62;IMPRESSORA DA RECEPÇÃO E DO 3° ANDAR ESTA TRAVANDO OS PAPEIS .&#60;/p&#62;', 5, 3, 4, 4, 2, 1, 3, 2, 0, '2025-02-19 19:12:52', '2025-02-19 10:12:52', '2025-02-19 19:09:02', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 143228, 42970, 2337, 0, 0, 8, 0, '2025-02-18 18:12:52'),
(2025021810, 0, 'Cadastrar Médico no Sistema', '2025-02-18 18:19:17', '2025-02-21 16:57:46', '2025-02-18 18:53:42', '2025-02-18 18:53:32', '2025-02-21 16:57:46', 7, 6, 211, 1, '&#60;p&#62;&#60;strong&#62;Solicito que cadastre o Médico no sistema:&#60;br&#62;&#60;br&#62;&#60;/strong&#62;&#60;/p&#62;\n&#60;p&#62;&#60;strong&#62;Nome do(a) Médico(a):  RANIER ROFFMAN O SILVA&#60;br&#62;CRM:  26123&#60;br&#62;UF:  GO&#60;/strong&#62;&#60;/p&#62;\n&#60;p style=\"text-align: justify;\"&#62;&#60;span style=\"font-size: 12px; color: rgb(224, 62, 45);\"&#62; Atenção: O CRM do Médico e UF \"Estado\" perante do CRM são obrigatórios para efetivar o seu chamado.&#60;/span&#62;&#60;/p&#62;', 3, 3, 3, 2, 2, 1, 4, 1, 0, '2025-02-19 17:19:17', '2025-02-18 20:19:17', '2025-02-18 18:53:42', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 113909, 2065, 2055, 0, 0, 1, 0, '2025-02-18 18:19:17'),
(2025021811, 0, 'Cadastrar Médico no Sistema', '2025-02-18 19:32:22', '2025-02-21 16:57:46', '2025-02-18 20:28:39', '2025-02-18 20:26:21', '2025-02-21 16:57:46', 7, 6, 211, 1, '&#60;p&#62;&#60;strong&#62;Solicito que cadastre o Médico no sistema:&#60;br&#62;&#60;br&#62;&#60;/strong&#62;&#60;/p&#62;\n&#60;p&#62;&#60;strong&#62;Nome do(a) Médico(a):  PEDRO DE OLIVEIRA B BASILIO&#60;br&#62;CRM:  33481&#60;br&#62;UF:  GO&#60;/strong&#62;&#60;/p&#62;\n&#60;p style=\"text-align: justify;\"&#62;&#60;span style=\"font-size: 12px; color: rgb(224, 62, 45);\"&#62; Atenção: O CRM do Médico e UF \"Estado\" perante do CRM são obrigatórios para efetivar o seu chamado.&#60;/span&#62;&#60;/p&#62;', 3, 3, 3, 2, 2, 1, 4, 1, 0, '2025-02-19 18:32:22', '2025-02-19 10:32:22', '2025-02-18 20:28:39', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 109524, 3377, 3239, 0, 0, 1, 0, '2025-02-18 19:32:22'),
(2025021901, 0, 'Cadastrar Médico no Sistema', '2025-02-19 09:54:08', '2025-02-21 16:57:46', '2025-02-19 10:16:44', '2025-02-19 10:16:34', '2025-02-21 16:57:46', 7, 6, 38, 1, '&#60;p&#62;&#60;strong&#62;Solicito que cadastre o Médico no sistema:&#60;br&#62;&#60;br&#62;&#60;/strong&#62;&#60;/p&#62;\n&#60;p&#62;&#60;strong&#62;Nome do(a) Médico(a): Gabrielly Maria Moreira Rebouças&#60;br&#62;CRM:  33534&#60;br&#62;UF:  go&#60;/strong&#62;&#60;/p&#62;\n&#60;p style=\"text-align: justify;\"&#62;&#60;span style=\"font-size: 12px; color: rgb(224, 62, 45);\"&#62; Atenção: O CRM do Médico e UF \"Estado\" perante do CRM são obrigatórios para efetivar o seu chamado.&#60;/span&#62;&#60;/p&#62;', 5, 3, 4, 2, 2, 1, 4, 1, 0, '2025-02-19 20:00:00', '2025-02-19 12:00:00', '2025-02-19 10:16:44', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 104266, 1004, 994, 0, 0, 1, 0, '2025-02-19 09:54:08'),
(2025021902, 0, 'Digitação', '2025-02-19 10:20:49', '2025-02-24 00:55:18', '2025-02-19 19:31:57', '2025-02-19 14:26:31', '2025-02-24 00:55:18', 7, 6, 109, 1, '&#60;p&#62;Favor arrumar no pedido 12712-26, onde tá coloração tirar o digitado, pois não consigo e ele não é digitado, por  acidente entrei nele e sai e ficou como digitado, pois o mesmo fica com pendência se não ficar com a letra \"N\" de não digitado.&#60;/p&#62;', 3, 3, 3, 39, 1, 1, 0, 0, 0, NULL, NULL, '2025-02-19 19:31:57', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 398069, 33068, 14742, 0, 0, 2, 0, '2025-02-19 10:20:49'),
(2025021903, 0, 'CADASTRAR MÉDICO ', '2025-02-19 12:58:33', '2025-02-21 16:57:46', '2025-02-19 14:19:49', '2025-02-19 14:14:04', '2025-02-21 16:57:46', 7, 6, 122, 1, '&#60;p&#62;DR . RODRIGO TIMO CARVALHO&#60;/p&#62;\n&#60;p&#62;CRM GO 25714&#60;/p&#62;\n&#60;p&#62;PEDIDOS : 454360-00&#60;/p&#62;\n&#60;p&#62;454359-00&#60;/p&#62;', 3, 3, 3, 2, 2, 1, 0, 0, 0, NULL, NULL, '2025-02-19 14:19:49', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 187153, 4876, 4531, 0, 0, 2, 0, '2025-02-19 12:58:33'),
(2025021904, 0, 'Ar Condicionado ( Histotecnica ) ', '2025-02-19 13:41:26', NULL, NULL, '2025-02-19 14:22:36', '2025-02-20 11:32:41', 37, 2, 87, 1, '&#60;p&#62;Ar Condicionado ( Histotecnica ) - Necessita manutenção&#60;/p&#62;', 5, 3, 4, 54, 2, 1, 0, 0, 0, NULL, NULL, NULL, 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 0, 0, 2470, 0, 0, 2, 0, '2025-02-19 13:41:26'),
(2025021905, 0, 'Cadastrar Médico no Sistema', '2025-02-19 14:39:41', '2025-02-24 00:55:18', '2025-02-19 18:21:50', '2025-02-19 18:21:33', '2025-02-24 00:55:18', 7, 6, 164, 1, '&#60;p&#62;&#60;strong&#62;Solicito que cadastre o Médico no sistema:&#60;br&#62;&#60;br&#62;&#60;/strong&#62;&#60;/p&#62;\n&#60;p&#62;&#60;strong&#62;Nome do(a) Médico(a):  MARIANA VIEIRA DE ANDRADE&#60;br&#62;CRM:  35921&#60;br&#62;UF:  GO&#60;/strong&#62;&#60;/p&#62;\n&#60;p style=\"text-align: justify;\"&#62;&#60;span style=\"font-size: 12px; color: rgb(224, 62, 45);\"&#62; Atenção: O CRM do Médico e UF \"Estado\" perante do CRM são obrigatórios para efetivar o seu chamado.&#60;/span&#62;&#60;/p&#62;', 3, 3, 3, 2, 2, 1, 4, 1, 0, '2025-02-20 13:39:41', '2025-02-19 16:39:41', '2025-02-19 18:21:50', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 116419, 13329, 13312, 0, 0, 5, 0, '2025-02-19 14:39:41'),
(2025021906, 0, 'Alça armário solta ( Histotecnica ),', '2025-02-19 15:15:45', NULL, NULL, '2025-02-19 16:35:13', '2025-02-20 11:30:50', 37, 2, 120, 1, '&#60;p&#62;Alça armário solta&#60;/p&#62;', 3, 3, 3, 85, 2, 1, 0, 0, 0, NULL, NULL, NULL, 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 0, 0, 4768, 0, 0, 2, 0, '2025-02-19 15:15:45'),
(2025021907, 0, 'CADASTRO DE CRM', '2025-02-19 15:27:36', '2025-02-24 00:55:18', '2025-02-19 18:33:27', '2025-02-19 18:28:40', '2025-02-24 00:55:18', 7, 6, 172, 1, '&#60;p&#62;RENATA GONCALVES CRM - 21333 GO&#60;/p&#62;', 3, 3, 3, 2, 2, 1, 0, 0, 0, NULL, NULL, '2025-02-19 18:33:27', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 379662, 11151, 10864, 0, 0, 1, 0, '2025-02-19 15:27:36'),
(2025021908, 0, 'Cadastro de Médico para Resultado no Pulse', '2025-02-19 18:40:18', '2025-02-24 00:55:18', '2025-02-20 20:48:51', '2025-02-19 18:42:49', '2025-02-24 00:55:18', 7, 6, 48, 1, '&#60;p&#62;&#60;span style=\"color: rgb(26, 18, 231);\"&#62;&#60;strong&#62;Por gentileza, solicitaram o cadastro desse(a) médico(a) no sistema para buscar resultados no Pulse e Aplicativo Mobile.&#60;/strong&#62;&#60;/span&#62;&#60;/p&#62;\n&#60;p&#62;&#60;strong&#62;&#60;span style=\"color: rgb(26, 18, 231);\"&#62;Segue as informações para realizar o procedimento&#60;/span&#62;&#60;br&#62;&#60;/strong&#62;&#60;strong&#62;&#60;br&#62;Nome Completo do Médico: &#60;/strong&#62;ARY WANDERLEY DE CARVALHO JUNIOR&#60;strong&#62;&#60;br&#62;CRM:&#60;/strong&#62; 7585 &#60;strong&#62;&#60;br&#62;&#60;/strong&#62;&#60;strong&#62;UF: &#60;/strong&#62;GO&#60;br&#62;&#60;strong&#62;Email:  &#60;/strong&#62;leilacarvalho@hotmail.com&#60;strong&#62;&#60;br&#62;Telefone para Contato (WhatsApp): &#60;/strong&#62;62999701300&#60;br&#62;&#60;strong&#62;Nome Completo de quem está solicitando o cadastro (Secretária(o)): &#60;/strong&#62;Leila&#60;/p&#62;', 3, 3, 3, 93, 2, 1, 0, 0, 0, NULL, NULL, '2025-02-20 20:48:51', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 368100, 94113, 151, 0, 0, 1, 0, '2025-02-19 18:40:18'),
(2025021909, 0, 'Cadastrar Médico no Sistema', '2025-02-19 20:21:39', '2025-02-24 00:55:18', '2025-02-19 21:12:26', '2025-02-19 21:12:00', '2025-02-24 00:55:18', 7, 6, 87, 1, '&#60;p&#62;&#60;strong&#62;Solicito que cadastre o Médico no sistema:&#60;br&#62;&#60;br&#62;&#60;/strong&#62;&#60;/p&#62;\n&#60;p&#62;&#60;strong&#62;Nome do(a) Médico(a):  Matheus Faria Ribeiro Cabral&#60;br&#62;CRM:  34473&#60;br&#62;UF:  GO&#60;/strong&#62;&#60;/p&#62;\n&#60;p&#62;&#60;strong&#62;Pedido 13644-26 Enio Jose&#60;/strong&#62;&#60;/p&#62;', 4, 3, 4, 2, 2, 1, 4, 1, 0, '2025-02-20 19:21:39', '2025-02-20 11:21:39', '2025-02-19 21:12:26', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 95901, 2301, 2301, 0, 0, 2, 0, '2025-02-19 20:21:39'),
(2025022001, 0, 'Cadastrar Médico no Sistema', '2025-02-20 11:16:33', '2025-02-24 00:55:18', '2025-02-20 12:23:26', '2025-02-20 12:23:16', '2025-02-24 00:55:18', 7, 6, 170, 1, '&#60;p&#62;&#60;strong&#62;Solicito que cadastre o Médico no sistema:&#60;br&#62;&#60;br&#62;&#60;/strong&#62;&#60;/p&#62;\n&#60;p&#62;&#60;strong&#62;Nome do(a) Médico(a):  BRUNA RODRIGUES VIEIRA&#60;br&#62;CRM:  29918&#60;br&#62;UF:  GO&#60;/strong&#62;&#60;/p&#62;\n&#60;p style=\"text-align: justify;\"&#62;&#60;span style=\"font-size: 12px; color: rgb(224, 62, 45);\"&#62; Atenção: O CRM do Médico e UF \"Estado\" perante do CRM são obrigatórios para efetivar o seu chamado.&#60;/span&#62;&#60;/p&#62;', 5, 3, 4, 2, 2, 1, 4, 1, 0, '2025-02-21 10:16:33', '2025-02-20 13:16:33', '2025-02-20 12:23:26', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 89007, 4013, 4003, 0, 0, 5, 0, '2025-02-20 11:16:33'),
(2025022002, 0, 'Impressora fazendo barulho ao imprimir', '2025-02-20 12:34:41', '2025-02-24 00:55:18', '2025-02-21 20:41:58', '2025-02-20 20:39:54', '2025-02-24 00:55:18', 7, 6, 106, 1, '&#60;p&#62;Foi trocado tonner e cilindro porém ao fazer impressão a impressora está com barulho diferente do normal.&#60;/p&#62;', 3, 3, 3, 4, 2, 1, 3, 2, 0, '2025-02-21 13:34:41', '2025-02-20 15:34:41', '2025-02-21 20:41:58', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 84319, 68837, 29113, 0, 0, 2, 0, '2025-02-20 12:34:41'),
(2025022003, 0, 'Impressão de 1 folha a mais no laudo', '2025-02-20 12:46:15', '2025-02-20 16:32:35', '2025-02-20 16:32:35', '2025-02-20 16:32:05', '2025-02-20 16:32:35', 7, 6, 106, 1, '&#60;p&#62;Atendimento: 13371-26 Tarciso Carvalho de Matos&#60;/p&#62;\n&#60;p&#62;Impressão de 1 folha a mais.&#60;/p&#62;\n&#60;p&#62; &#60;/p&#62;', 3, 3, 3, 94, 2, 1, 0, 0, 0, NULL, NULL, NULL, 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 13580, 13580, 13550, 0, 0, 2, 0, '2025-02-20 12:46:15'),
(2025022004, 0, 'ADEQUAR MASCARA DE RESULTADO', '2025-02-20 12:51:06', '2025-02-24 00:55:18', '2025-02-20 20:47:26', '2025-02-20 13:21:52', '2025-02-24 00:55:18', 7, 6, 216, 1, '&#60;p&#62;Bom dia. Por favor, adequar a mascara do resulta &#60;/p&#62;\n&#60;p&#62;mn capc: AHTLV&#60;/p&#62;\n&#60;p&#62;mn Labrede: HTLVSA&#60;/p&#62;\n&#60;p&#62; &#60;/p&#62;\n&#60;p&#62;verificar se o interfaceamente está ok&#60;/p&#62;', 5, 3, 4, 41, 2, 1, 0, 0, 0, NULL, NULL, '2025-02-20 20:47:26', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 302652, 28580, 1846, 0, 0, 1, 0, '2025-02-20 12:51:06'),
(2025022005, 0, 'Cadastrar Médico no Sistema', '2025-02-20 13:18:19', '2025-02-24 00:55:18', '2025-02-20 16:23:59', '2025-02-20 16:23:26', '2025-02-24 00:55:18', 7, 6, 211, 1, '&#60;p&#62;&#60;strong&#62;Solicito que cadastre o Médico no sistema:&#60;br&#62;&#60;br&#62;&#60;/strong&#62;&#60;/p&#62;\n&#60;p&#62;&#60;strong&#62;Nome do(a) Médico(a):  PAULLA CAMARGO PEDROSA&#60;br&#62;CRM:  20230&#60;br&#62;UF:  GO&#60;/strong&#62;&#60;/p&#62;\n&#60;p style=\"text-align: justify;\"&#62;&#60;span style=\"font-size: 12px; color: rgb(224, 62, 45);\"&#62; Atenção: O CRM do Médico e UF \"Estado\" perante do CRM são obrigatórios para efetivar o seu chamado.&#60;/span&#62;&#60;/p&#62;', 3, 3, 3, 2, 2, 1, 4, 1, 0, '2025-02-21 12:18:19', '2025-02-20 15:18:19', '2025-02-20 16:23:59', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 81701, 11140, 11107, 0, 0, 1, 0, '2025-02-20 13:18:19'),
(2025022006, 0, 'Cadastrar Médico no Sistema', '2025-02-20 13:41:48', '2025-02-24 00:55:18', '2025-02-20 15:17:56', '2025-02-20 15:17:41', '2025-02-24 00:55:18', 7, 6, 170, 1, '&#60;p&#62;&#60;strong&#62;Solicito que cadastre o Médico no sistema:&#60;br&#62;&#60;br&#62;&#60;/strong&#62;&#60;/p&#62;\n&#60;p&#62;&#60;strong&#62;Nome do(a) Médico(a):  CARLOS TADEU GARROTE FILHO&#60;br&#62;CRM:  28381&#60;br&#62;UF:  DF&#60;/strong&#62;&#60;/p&#62;\n&#60;p style=\"text-align: justify;\"&#62;&#60;span style=\"font-size: 12px; color: rgb(224, 62, 45);\"&#62; Atenção: O CRM do Médico e UF \"Estado\" perante do CRM são obrigatórios para efetivar o seu chamado.&#60;/span&#62;&#60;/p&#62;', 5, 3, 4, 2, 2, 1, 4, 1, 0, '2025-02-21 12:41:48', '2025-02-20 15:41:48', '2025-02-20 15:17:56', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 80292, 5768, 5753, 0, 0, 5, 0, '2025-02-20 13:41:48'),
(2025022007, 0, 'Cadastrar Médico no Sistema', '2025-02-20 14:08:00', '2025-02-24 00:55:18', '2025-02-20 14:16:40', '2025-02-20 14:16:29', '2025-02-24 00:55:18', 7, 6, 229, 1, '&#60;p&#62;&#60;strong&#62;Solicito que cadastre o Médico no sistema:&#60;br&#62;&#60;br&#62;&#60;/strong&#62;&#60;/p&#62;\n&#60;p&#62;&#60;strong&#62;Nome do(a) Médico(a):  ALESSANDRA APARECIDA MARCIANO&#60;br&#62;CRM:  21284&#60;br&#62;UF:  GO&#60;/strong&#62;&#60;/p&#62;\n&#60;p style=\"text-align: justify;\"&#62;&#60;span style=\"font-size: 12px; color: rgb(224, 62, 45);\"&#62; Atenção: O CRM do Médico e UF \"Estado\" perante do CRM são obrigatórios para efetivar o seu chamado.&#60;/span&#62;&#60;/p&#62;', 5, 3, 4, 2, 2, 1, 4, 1, 0, '2025-02-21 13:08:00', '2025-02-20 16:08:00', '2025-02-20 14:16:40', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 78720, 520, 509, 0, 0, 5, 0, '2025-02-20 14:08:00'),
(2025022008, 0, 'impressora', '2025-02-20 15:03:05', '2025-03-03 10:23:48', '2025-02-28 20:12:32', '2025-02-20 20:38:21', '2025-03-03 10:23:48', 7, 6, 177, 1, '&#60;p&#62;&#60;span style=\"color: rgb(224, 62, 45);\"&#62;&#60;em&#62;&#60;strong&#62;Atenção&#60;/strong&#62;&#60;/em&#62;&#60;/span&#62;&#60;/p&#62;\n&#60;p&#62;&#60;span style=\"color: rgb(224, 62, 45);\"&#62;&#60;em&#62;&#60;strong&#62;Está categoria informada ( INFORMÁTICA ) é GENÉRICA&#60;/strong&#62;&#60;/em&#62;&#60;/span&#62;&#60;/p&#62;\n&#60;p&#62;&#60;span style=\"color: rgb(224, 62, 45);\"&#62;&#60;em&#62;&#60;strong&#62;Favor procurar uma categoria que se enquandra na solicitação ( REQUISIÇÂO ) ou reclamação ( INCIDENTE ).&#60;/strong&#62;&#60;/em&#62;&#60;/span&#62;&#60;/p&#62;\n&#60;p&#62;impressora com erro de cilindro,durante toda manha! favor verificar ,antes da troca do proximo...&#60;/p&#62;\n&#60;p&#62; &#60;/p&#62;', 3, 3, 3, 4, 2, 1, 0, 0, 0, NULL, NULL, '2025-02-28 20:12:32', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 933643, 709767, 20116, 0, 0, 13, 0, '2025-02-20 15:03:05'),
(2025022009, 0, 'Cadastrar Médico no Sistema', '2025-02-20 15:33:08', '2025-02-24 00:55:18', '2025-02-20 16:25:40', '2025-02-20 16:25:31', '2025-02-24 00:55:18', 7, 6, 209, 1, '&#60;p&#62;&#60;strong&#62;Solicito que cadastre o Médico no sistema:&#60;br&#62;&#60;br&#62;&#60;/strong&#62;&#60;/p&#62;\n&#60;p&#62;&#60;strong&#62;Nome do(a) Médico(a):  WGLAISON PAULO ARAUJO SOBRAL&#60;br&#62;CRM:  6615&#60;br&#62;UF:  TO&#60;/strong&#62;&#60;/p&#62;\n&#60;p style=\"text-align: justify;\"&#62;&#60;span style=\"font-size: 12px; color: rgb(224, 62, 45);\"&#62; Atenção: O CRM do Médico e UF \"Estado\" perante do CRM são obrigatórios para efetivar o seu chamado.&#60;/span&#62;&#60;/p&#62;', 4, 3, 4, 2, 2, 1, 4, 1, 0, '2025-02-21 14:33:08', '2025-02-20 17:33:08', '2025-02-20 16:25:40', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 73612, 3152, 3143, 0, 0, 8, 0, '2025-02-20 15:33:08'),
(2025022010, 0, 'Acesso de funcionário', '2025-02-20 18:19:37', '2025-02-27 13:51:47', '2025-02-25 12:03:16', '2025-02-20 20:21:06', '2025-02-27 13:51:47', 37, 6, 231, 1, '&#60;p&#62;Preciso que cadastre os seguintes novatos no acesso ao portão e a facial:&#60;br&#62;Ernane de Araujo Morais(vigia SDF)&#60;br&#62;Leonardo Mohn de Paula (recepcionista)&#60;br&#62;Ana Clara Valadares (telefonista)&#60;br&#62;Vitoria dos Anjos Duarte (recepcionista)&#60;/p&#62;', 3, 3, 3, 98, 2, 1, 0, 0, 0, NULL, NULL, '2025-02-25 12:03:16', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 588730, 409419, 7289, 0, 0, 1, 0, '2025-02-20 18:19:37'),
(2025022101, 0, 'manutencao na impressora', '2025-02-21 10:37:16', '2025-02-21 10:55:05', '2025-02-21 10:55:05', '2025-02-21 10:53:31', '2025-02-21 10:55:05', 7, 6, 177, 1, '&#60;p&#62;&#60;span style=\"color: rgb(224, 62, 45);\"&#62;&#60;em&#62;&#60;strong&#62;Atenção&#60;/strong&#62;&#60;/em&#62;&#60;/span&#62;&#60;/p&#62;\n&#60;p&#62;&#60;span style=\"color: rgb(224, 62, 45);\"&#62;&#60;em&#62;&#60;strong&#62;Está categoria informada ( INFORMÁTICA ) é GENÉRICA&#60;/strong&#62;&#60;/em&#62;&#60;/span&#62;&#60;/p&#62;\n&#60;p&#62;&#60;span style=\"color: rgb(224, 62, 45);\"&#62;&#60;em&#62;&#60;strong&#62;Favor procurar uma categoria que se enquandra na solicitação ( REQUISIÇÂO ) ou reclamação ( INCIDENTE ).&#60;/strong&#62;&#60;/em&#62;&#60;/span&#62;&#60;/p&#62;\n&#60;p&#62;impressora com problemas na bandeija,de ficha de atentido ,eou seja ficha portaria... esta engasgando e nao imprime...&#60;/p&#62;\n&#60;p&#62; &#60;/p&#62;', 3, 3, 3, 4, 2, 1, 0, 0, 0, NULL, NULL, NULL, 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 1069, 1069, 975, 0, 0, 13, 0, '2025-02-21 10:37:16'),
(2025022102, 0, 'Atualização do sistema Fortes AG', '2025-02-21 11:00:16', '2025-02-25 12:44:52', '2025-02-22 16:01:57', '2025-02-21 17:16:27', '2025-02-25 12:44:52', 7, 6, 24, 1, '&#60;p&#62;&#60;span style=\"color: #e03e2d;\"&#62;&#60;strong&#62;&#60;em&#62;Bom dia! Solícito a atualização do sistema FORTES AG -&#60;/em&#62;&#60;/strong&#62;&#60;/span&#62;&#60;/p&#62;\n&#60;p&#62;&#60;span style=\"color: #e03e2d;\"&#62;&#60;strong&#62;&#60;em&#62;&#60;span style=\"color: #e03e2d;\"&#62;&#60;strong&#62;&#60;em&#62;4.1202.11 versão atual&#60;/em&#62;&#60;/strong&#62;&#60;/span&#62;&#60;/em&#62;&#60;/strong&#62;&#60;/span&#62;&#60;/p&#62;\n&#60;p&#62;&#60;span style=\"color: #e03e2d;\"&#62;&#60;strong&#62;&#60;em&#62;4.1202.30 atualizada&#60;br&#62;&#60;/em&#62;&#60;/strong&#62;&#60;/span&#62;&#60;/p&#62;\n&#60;p&#62;&#60;a href=\"https://drive.google.com/file/d/1-P2-Azs5kHk7m5x6xOs86I3BAhrcx9RI/view?usp=drive_link\" target=\"_blank\" rel=\"noopener\"&#62;https://drive.google.com/file/d/1-P2-Azs5kHk7m5x6xOs86I3BAhrcx9RI/view?usp=drive_link&#60;/a&#62;&#60;/p&#62;\n&#60;p&#62;A Atualização deverá ser realizada no servidor com todos os terminais fora do sistema AG.&#60;br&#62;Observação: É necessário a realização do backup do banco de dados antes da atualização&#60;/p&#62;\n&#60;p&#62;+55 85 4005-1190 - Contato Fortes AG&#60;/p&#62;\n&#60;p&#62; &#60;/p&#62;', 5, 3, 4, 14, 2, 1, 0, 0, 0, NULL, NULL, '2025-02-22 16:01:57', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 351876, 104501, 22571, 0, 0, 1, 0, '2025-02-21 11:00:16'),
(2025022103, 0, 'Cadastrar Médico no Sistema', '2025-02-21 11:14:36', '2025-02-24 00:55:18', '2025-02-21 14:59:16', '2025-02-21 14:59:07', '2025-02-24 00:55:18', 7, 6, 160, 1, '&#60;p&#62;&#60;strong&#62;Solicito que cadastre o Médico no sistema:&#60;br&#62;&#60;br&#62;&#60;/strong&#62;&#60;/p&#62;\n&#60;p&#62;&#60;strong&#62;Nome do(a) Médico(a):  ANA PAULA PASCOAL&#60;br&#62;CRM:  31630&#60;br&#62;UF:  GO&#60;/strong&#62;&#60;/p&#62;\n&#60;p style=\"text-align: justify;\"&#62;&#60;span style=\"font-size: 12px; color: rgb(224, 62, 45);\"&#62; Atenção: O CRM do Médico e UF \"Estado\" perante do CRM são obrigatórios para efetivar o seu chamado.&#60;/span&#62;&#60;/p&#62;', 3, 3, 3, 2, 2, 1, 4, 1, 0, '2025-02-22 10:14:36', '2025-02-21 13:14:36', '2025-02-21 14:59:16', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 49524, 13480, 13471, 0, 0, 5, 0, '2025-02-21 11:14:36'),
(2025022104, 0, 'Cadastrar Médico no Sistema', '2025-02-21 12:45:33', '2025-02-24 00:55:18', '2025-02-21 14:58:04', '2025-02-21 14:57:53', '2025-02-24 00:55:18', 7, 6, 160, 1, '&#60;p&#62;&#60;strong&#62;Solicito que cadastre o Médico no sistema:&#60;br&#62;&#60;br&#62;&#60;/strong&#62;&#60;/p&#62;\n&#60;p&#62;&#60;strong&#62;Nome do(a) Médico(a):  LUIZA INACIO MESQUITA&#60;br&#62;CRM:  31262&#60;br&#62;UF:  GO&#60;/strong&#62;&#60;/p&#62;\n&#60;p style=\"text-align: justify;\"&#62;&#60;span style=\"font-size: 12px; color: rgb(224, 62, 45);\"&#62; Atenção: O CRM do Médico e UF \"Estado\" perante do CRM são obrigatórios para efetivar o seu chamado.&#60;/span&#62;&#60;/p&#62;', 3, 3, 3, 2, 2, 1, 4, 1, 0, '2025-02-22 11:45:33', '2025-02-21 14:45:33', '2025-02-21 14:58:04', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 44067, 7951, 7940, 0, 0, 5, 0, '2025-02-21 12:45:33'),
(2025022105, 0, 'MODULO DANDO ERRO.', '2025-02-21 13:37:09', '2025-02-21 15:10:10', '2025-02-21 15:10:10', '2025-02-21 15:09:03', '2025-02-21 15:10:10', 7, 6, 30, 1, '&#60;p&#62;&#60;span style=\"color: rgb(224, 62, 45);\"&#62;&#60;em&#62;&#60;strong&#62;Atenção&#60;/strong&#62;&#60;/em&#62;&#60;/span&#62;&#60;/p&#62;\n&#60;p&#62;&#60;span style=\"color: rgb(224, 62, 45);\"&#62;&#60;em&#62;&#60;strong&#62;Está categoria informada ( INFORMÁTICA ) é GENÉRICA&#60;/strong&#62;&#60;/em&#62;&#60;/span&#62;&#60;/p&#62;\n&#60;p&#62;&#60;span style=\"color: rgb(224, 62, 45);\"&#62;&#60;em&#62;&#60;strong&#62;Favor procurar uma categoria que se enquandra na solicitação ( REQUISIÇÂO ) ou reclamação ( INCIDENTE ).&#60;/strong&#62;&#60;/em&#62;&#60;/span&#62;&#60;/p&#62;\n&#60;p&#62; &#60;/p&#62;\n&#60;p&#62; &#60;/p&#62;', 3, 3, 3, 27, 2, 1, 0, 0, 0, NULL, NULL, NULL, 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 5581, 5581, 5514, 0, 0, 1, 0, '2025-02-21 13:37:09'),
(2025022106, 0, 'MODULO DANDO ERRO (Modulo de impressão de laudos).', '2025-02-21 13:42:22', '2025-02-24 00:55:18', '2025-02-21 19:13:15', '2025-02-21 15:09:03', '2025-02-24 00:55:18', 7, 6, 30, 1, '&#60;p&#62;Bom dia! O modulo de impressão de laudos está dando erro, ao imprimir ou visualizar o laudo ele da um erro e está fechando sozinho. Poderia verificar? Por gentileza? Observação; Todos os computadores do setor do Faturamento estão fechando sozinho.&#60;/p&#62;', 3, 3, 3, 7, 2, 1, 0, 0, 0, NULL, NULL, '2025-02-21 19:13:15', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 213176, 19853, 5201, 0, 0, 1, 0, '2025-02-21 13:42:22'),
(2025022107, 0, 'CORRECAO DE ORIGEM DE LABOTARIO', '2025-02-21 15:43:29', '2025-02-24 00:55:18', '2025-02-21 19:03:49', '2025-02-21 18:34:56', '2025-02-24 00:55:18', 7, 6, 198, 1, '&#60;p&#62;EXAME 17 ALF HIDROXIPROGESTERONA&#60;/p&#62;\n&#60;p&#62; &#60;/p&#62;\n&#60;p&#62;EXAME REALIZA NO LAB REDE&#60;/p&#62;\n&#60;p&#62;FAVOR AUTUALIZAR E VERIFICAR MASCARA&#60;/p&#62;\n&#60;p&#62; &#60;/p&#62;\n&#60;p&#62;PEDIDO 262890-03&#60;/p&#62;\n&#60;p&#62; &#60;/p&#62;', 3, 3, 3, 41, 2, 1, 0, 0, 0, NULL, NULL, '2025-02-21 19:03:49', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 205909, 12020, 10287, 0, 0, 1, 0, '2025-02-21 15:43:29'),
(2025022108, 0, 'Cadastrar Médico no Sistema', '2025-02-21 16:11:32', '2025-02-24 00:55:18', '2025-02-21 17:04:49', '2025-02-21 17:04:37', '2025-02-24 00:55:18', 7, 6, 217, 1, '&#60;p&#62;&#60;strong&#62;Solicito que cadastre o Médico no sistema:&#60;br&#62;&#60;br&#62;&#60;/strong&#62;&#60;/p&#62;\n&#60;p&#62;&#60;strong&#62;Nome do(a) Médico(a):  Domingos Savio de Sousa Neri&#60;br&#62;CRM:  4661&#60;br&#62;UF:  DF&#60;/strong&#62;&#60;/p&#62;\n&#60;p style=\"text-align: justify;\"&#62;&#60;span style=\"font-size: 12px; color: rgb(224, 62, 45);\"&#62; Atenção: O CRM do Médico e UF \"Estado\" perante do CRM são obrigatórios para efetivar o seu chamado.&#60;/span&#62;&#60;/p&#62;', 5, 3, 4, 2, 2, 1, 4, 1, 0, '2025-02-24 11:11:32', '2025-02-21 18:11:32', '2025-02-21 17:04:49', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 31708, 3197, 3185, 0, 0, 1, 0, '2025-02-21 16:11:32'),
(2025022109, 0, 'X-clin', '2025-02-21 18:08:50', '2025-02-28 18:10:42', '2025-02-25 14:53:28', '2025-02-21 19:04:41', '2025-02-28 18:10:42', 7, 6, 86, 1, '&#60;p&#62;Não consigo entrar no X-clin&#60;/p&#62;\n&#60;p&#62; &#60;/p&#62;', 3, 3, 3, 94, 2, 1, 0, 0, 0, NULL, NULL, '2025-02-25 14:53:28', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 604912, 333878, 3351, 0, 0, 2, 0, '2025-02-21 18:08:50'),
(2025022110, 0, 'ADEQUAR MASCARA DE RESULTADO', '2025-02-21 18:24:02', '2025-02-27 13:51:47', '2025-02-24 18:03:06', '2025-02-21 20:29:27', '2025-02-27 13:51:47', 7, 6, 216, 1, '&#60;p&#62;BOA TARDE.&#60;/p&#62;\n&#60;p&#62;HOUVE ALTERAÇÃO NO LR E PRECISAMOS ADEQUAR A NOSSA MASCARA. &#60;/p&#62;\n&#60;p&#62; &#60;/p&#62;\n&#60;p&#62;mn capc: PROLA&#60;/p&#62;\n&#60;p&#62;mn LR: PRLSA&#60;/p&#62;', 5, 3, 4, 41, 2, 1, 0, 0, 0, NULL, NULL, '2025-02-24 18:03:06', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 502065, 257944, 7525, 0, 0, 1, 0, '2025-02-21 18:24:02'),
(2025022111, 0, 'Cadastrar Médico no Sistema', '2025-02-21 18:51:08', '2025-02-24 00:55:18', '2025-02-21 19:06:17', '2025-02-21 19:06:04', '2025-02-24 00:55:18', 7, 6, 211, 1, '&#60;p&#62;&#60;strong&#62;Solicito que cadastre o Médico no sistema:&#60;br&#62;&#60;br&#62;&#60;/strong&#62;&#60;/p&#62;\n&#60;p&#62;&#60;strong&#62;Nome do(a) Médico(a):  ANA SARA ZANIN M F GOMES&#60;br&#62;CRM:  23528&#60;br&#62;UF:  GO&#60;/strong&#62;&#60;/p&#62;\n&#60;p style=\"text-align: justify;\"&#62;&#60;span style=\"font-size: 12px; color: rgb(224, 62, 45);\"&#62; Atenção: O CRM do Médico e UF \"Estado\" perante do CRM são obrigatórios para efetivar o seu chamado.&#60;/span&#62;&#60;/p&#62;', 3, 3, 3, 2, 2, 1, 4, 1, 0, '2025-02-24 13:51:08', '2025-02-21 20:51:08', '2025-02-21 19:06:17', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 22132, 909, 896, 0, 0, 1, 0, '2025-02-21 18:51:08'),
(2025022112, 0, 'ADEQUAR MASCARA DE RESULTADO', '2025-02-21 18:55:42', '2025-02-27 13:51:47', '2025-02-24 20:27:32', '2025-02-21 20:38:09', '2025-02-27 13:51:47', 7, 6, 216, 1, '&#60;p&#62;BOA TARDE&#60;/p&#62;\n&#60;p&#62;PRECISO QUE MUDE COM URGENCIA A MASCARA DO EXAME DE TESTOSTERONA LIVRE E SHBG&#60;/p&#62;\n&#60;p&#62; &#60;/p&#62;\n&#60;p&#62;MN CAPC: SHBG&#60;/p&#62;\n&#60;p&#62;MN LR: SHBGSA&#60;/p&#62;\n&#60;p&#62; &#60;/p&#62;\n&#60;p&#62;MASCARA TOTALMENTE ERRADA&#60;/p&#62;', 5, 3, 4, 41, 2, 1, 0, 0, 0, NULL, NULL, '2025-02-24 20:27:32', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 500165, 264710, 6147, 0, 0, 1, 0, '2025-02-21 18:55:42'),
(2025022113, 0, 'Alterar Máscara de Resultado do Exame', '2025-02-21 20:10:15', '2025-02-28 19:47:42', '2025-02-28 19:47:42', '2025-02-21 20:34:03', '2025-02-28 19:47:42', 7, 6, 216, 1, '&#60;p&#62;&#60;span style=\"color: rgb(35, 111, 161);\"&#62;&#60;strong&#62;Favor alterar/adequar Máscara de Resultado do Exame, encontra-se incorreto no sistema.&#60;/strong&#62;&#60;/span&#62;&#60;/p&#62;\n&#60;p&#62;&#60;em&#62;&#60;strong&#62;Nome do Exame:&#60;/strong&#62;&#60;/em&#62;  TESTOSTERONA LIVRE&#60;/p&#62;\n&#60;p&#62;&#60;em&#62;&#60;strong&#62;Laboratório Apoio:&#60;/strong&#62;&#60;/em&#62; Lab Rede&#60;/p&#62;\n&#60;p&#62;&#60;em&#62;&#60;strong&#62;Mnemônico Laboratório Apoio:&#60;/strong&#62;&#60;/em&#62; TTLSA&#60;/p&#62;\n&#60;p&#62;&#60;em&#62;&#60;strong&#62;Mnemônico Laboratório CAPC:&#60;/strong&#62;&#60;/em&#62; TESTL&#60;/p&#62;', 3, 3, 3, 41, 2, 1, 0, 0, 0, NULL, NULL, NULL, 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 603447, 603447, 1428, 0, 0, 1, 0, '2025-02-21 20:10:15'),
(2025022114, 0, 'Alterar Máscara de Resultado do Exame', '2025-02-21 20:11:28', '2025-03-03 10:23:48', '2025-02-28 19:50:41', '2025-02-21 20:32:21', '2025-03-03 10:23:48', 7, 6, 216, 1, '&#60;p&#62;&#60;span style=\"color: rgb(35, 111, 161);\"&#62;&#60;strong&#62;Favor alterar/adequar Máscara de Resultado do Exame, encontra-se incorreto no sistema.&#60;/strong&#62;&#60;/span&#62;&#60;/p&#62;\n&#60;p&#62;&#60;em&#62;&#60;strong&#62;Nome do Exame:&#60;/strong&#62;&#60;/em&#62; MACROPROLACTINA, PESQUISA&#60;/p&#62;\n&#60;p&#62;&#60;em&#62;&#60;strong&#62;Laboratório Apoio:&#60;/strong&#62;&#60;/em&#62; Lab Rede&#60;/p&#62;\n&#60;p&#62;&#60;em&#62;&#60;strong&#62;Mnemônico Laboratório Apoio:&#60;/strong&#62;&#60;/em&#62; MAPRLSA&#60;/p&#62;\n&#60;p&#62;&#60;em&#62;&#60;strong&#62;Mnemônico Laboratório CAPC:&#60;/strong&#62;&#60;/em&#62; MACRO&#60;/p&#62;', 3, 3, 3, 41, 2, 1, 0, 0, 0, NULL, NULL, '2025-02-28 19:50:41', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 828740, 603553, 1253, 0, 0, 1, 0, '2025-02-21 20:11:28'),
(2025022201, 0, 'Cadastrar Médico no Sistema', '2025-02-22 10:32:51', '2025-02-24 15:11:15', '2025-02-22 14:50:33', '2025-02-22 14:50:23', '2025-02-24 15:11:15', 7, 6, 122, 1, '&#60;p&#62;&#60;strong&#62;Solicito que cadastre o Médico no sistema: PEDIDO 13919-26&#60;br&#62;&#60;br&#62;&#60;/strong&#62;&#60;/p&#62;\n&#60;p&#62;&#60;strong&#62;Nome do(a) Médico(a):  ANA CLARA F. GOODI &#60;br&#62;CRM:  25300&#60;br&#62;UF:  GO &#60;/strong&#62;&#60;/p&#62;\n&#60;p style=\"text-align: justify;\"&#62;&#60;span style=\"font-size: 12px; color: rgb(224, 62, 45);\"&#62; Atenção: O CRM do Médico e UF \"Estado\" perante do CRM são obrigatórios para efetivar o seu chamado.&#60;/span&#62;&#60;/p&#62;', 3, 3, 3, 2, 2, 1, 4, 1, 0, '2025-02-24 16:32:51', '2025-02-22 12:32:51', '2025-02-22 14:50:33', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 31104, 12429, 12429, 0, 0, 2, 0, '2025-02-22 10:32:51'),
(2025022401, 0, 'ADEQUAR MASCARA DE RESULTADO', '2025-02-24 11:20:18', '2025-02-28 19:52:17', '2025-02-28 19:52:17', '2025-02-24 14:21:17', '2025-02-28 19:52:17', 7, 6, 216, 1, '&#60;p&#62;bom dia&#60;/p&#62;\n&#60;p&#62;tivemos mudança na mascara no LR, por favor adequar a nossa.&#60;/p&#62;\n&#60;p&#62;&#60;strong&#62;Favor alterar/adequar Máscara de Resultado do Exame, encontra-se incorreto no sistema.&#60;/strong&#62;&#60;/p&#62;\n&#60;p&#62;&#60;em&#62;&#60;strong&#62;Nome do Exame:&#60;/strong&#62;&#60;/em&#62; HOMOCISTEINA&#60;/p&#62;\n&#60;p&#62;&#60;em&#62;&#60;strong&#62;Laboratório Apoio:&#60;/strong&#62;&#60;/em&#62; Lab Rede&#60;/p&#62;\n&#60;p&#62;&#60;em&#62;&#60;strong&#62;Mnemônico Laboratório Apoio:&#60;/strong&#62;&#60;/em&#62; HCTSA&#60;/p&#62;\n&#60;p&#62;&#60;em&#62;&#60;strong&#62;Mnemônico Laboratório CAPC:&#60;/strong&#62;&#60;/em&#62;  HOMOC&#60;/p&#62;\n&#60;p&#62; &#60;/p&#62;\n&#60;p&#62; &#60;/p&#62;\n&#60;pre&#62;&#60;span style=\"color: rgb(224, 62, 45);\"&#62;&#60;strong&#62;mn capc: APOPB&#60;/strong&#62; - Chamado 2025022416&#60;/span&#62;&#60;/pre&#62;\n&#60;pre&#62;&#60;span style=\"color: rgb(224, 62, 45);\"&#62;&#60;strong&#62;mn capc: AHTLV&#60;/strong&#62; - Chamado 2025022417&#60;/span&#62;&#60;/pre&#62;', 5, 3, 4, 41, 2, 1, 0, 0, 0, NULL, NULL, NULL, 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 376319, 376319, 10859, 0, 0, 1, 0, '2025-02-24 11:20:18');
INSERT INTO `glpi_tickets` (`id`, `entities_id`, `name`, `date`, `closedate`, `solvedate`, `takeintoaccountdate`, `date_mod`, `users_id_lastupdater`, `status`, `users_id_recipient`, `requesttypes_id`, `content`, `urgency`, `impact`, `priority`, `itilcategories_id`, `type`, `global_validation`, `slas_id_ttr`, `slas_id_tto`, `slalevels_id_ttr`, `time_to_resolve`, `time_to_own`, `begin_waiting_date`, `sla_waiting_duration`, `ola_waiting_duration`, `olas_id_tto`, `olas_id_ttr`, `olalevels_id_ttr`, `ola_tto_begin_date`, `ola_ttr_begin_date`, `internal_time_to_resolve`, `internal_time_to_own`, `waiting_duration`, `close_delay_stat`, `solve_delay_stat`, `takeintoaccount_delay_stat`, `actiontime`, `is_deleted`, `locations_id`, `validation_percent`, `date_creation`) VALUES
(2025022402, 0, 'Cadastrar Médico no Sistema', '2025-02-24 11:36:48', '2025-02-26 15:58:01', '2025-02-24 12:36:10', '2025-02-24 12:35:54', '2025-02-26 15:58:01', 7, 6, 159, 1, '&#60;p&#62;&#60;strong&#62;Solicito que cadastre o Médico no sistema:&#60;br&#62;&#60;br&#62;&#60;/strong&#62;&#60;/p&#62;\n&#60;p&#62;&#60;strong&#62;Nome do(a) Médico(a):  NATHAN SILVA &#60;br&#62;CRM:  36525&#60;br&#62;UF:  GOIAS&#60;/strong&#62;&#60;/p&#62;\n&#60;p style=\"text-align: justify;\"&#62;&#60;span style=\"font-size: 12px; color: rgb(224, 62, 45);\"&#62; Atenção: O CRM do Médico e UF \"Estado\" perante do CRM são obrigatórios para efetivar o seu chamado.&#60;/span&#62;&#60;/p&#62;', 3, 3, 3, 2, 2, 1, 4, 1, 0, '2025-02-25 10:36:48', '2025-02-24 13:36:48', '2025-02-24 12:36:10', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 94873, 3562, 3546, 0, 0, 4, 0, '2025-02-24 11:36:48'),
(2025022403, 0, 'CAPTURA DE FOTO SISTEMA', '2025-02-24 11:38:02', '2025-02-26 15:58:01', '2025-02-24 14:57:01', '2025-02-24 12:25:10', '2025-02-26 15:58:01', 7, 6, 159, 1, '&#60;p&#62;PC NÃO ESTÁ CAPTURANDO FOTO NO SISTEMA SOFTLAB&#60;/p&#62;', 3, 3, 3, 3, 2, 1, 0, 0, 0, NULL, NULL, '2025-02-24 14:57:01', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 188399, 11939, 2828, 0, 0, 4, 0, '2025-02-24 11:38:02'),
(2025022404, 0, 'Ar Condicionado Congelação', '2025-02-24 11:57:44', NULL, NULL, '2025-02-24 12:02:02', '2025-02-24 12:02:02', 37, 2, 37, 1, '&#60;p&#62;Solicitado verificação em equipamento de ar condicionado da sala de congelação, devido técnico Fabio que realiza preventiva no criostato, ter observado que seu rendimento talvez não esteja bom, &#60;/p&#62;', 4, 3, 4, 54, 1, 1, 0, 0, 0, '2025-02-28 15:00:00', '2025-02-28 15:00:00', NULL, 0, 0, 0, 0, 0, NULL, NULL, '2025-02-28 15:00:00', '2025-02-28 15:00:00', 0, 0, 0, 258, 0, 0, 2, 0, '2025-02-24 12:01:32'),
(2025022405, 0, 'Impressora DCP - L5652DN ', '2025-02-24 12:23:54', '2025-03-03 10:23:48', '2025-02-28 20:11:19', '2025-02-24 13:51:35', '2025-03-03 10:23:48', 7, 6, 87, 1, '&#60;p&#62;Impressora DCP - L5652DN - Papel A4 engasgando ao imprimir frente e verso&#60;/p&#62;', 4, 3, 4, 4, 2, 1, 3, 2, 0, '2025-02-25 13:23:54', '2025-02-24 15:23:54', '2025-02-28 20:11:19', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 205194, 186445, 5261, 0, 0, 2, 0, '2025-02-24 12:23:54'),
(2025022406, 0, 'Cadastrar Médico no Sistema', '2025-02-24 12:24:59', '2025-02-26 15:58:01', '2025-02-24 12:27:46', '2025-02-24 12:27:36', '2025-02-26 15:58:01', 7, 6, 153, 1, '&#60;p&#62;&#60;strong&#62;Solicito que cadastre o Médico no sistema:&#60;br&#62;&#60;br&#62;&#60;/strong&#62;&#60;/p&#62;\n&#60;p&#62;&#60;strong&#62;Nome do(a) Médico(a):  ANA PAULA DE ALMEIDA N MONTENEGRO&#60;br&#62;CRM:  3751&#60;br&#62;UF:  AL&#60;/strong&#62;&#60;/p&#62;\n&#60;p style=\"text-align: justify;\"&#62;&#60;span style=\"font-size: 12px; color: rgb(224, 62, 45);\"&#62; Atenção: O CRM do Médico e UF \"Estado\" perante do CRM são obrigatórios para efetivar o seu chamado.&#60;/span&#62;&#60;/p&#62;', 3, 3, 3, 2, 2, 1, 4, 1, 0, '2025-02-25 11:24:59', '2025-02-24 14:24:59', '2025-02-24 12:27:46', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 91982, 167, 157, 0, 0, 1, 0, '2025-02-24 12:24:59'),
(2025022407, 0, 'scanner ', '2025-02-24 12:50:09', '2025-02-24 20:59:00', '2025-02-24 20:59:00', '2025-02-24 14:19:41', '2025-02-24 20:59:00', 7, 6, 159, 1, '&#60;p&#62; os documentos que estou scaneando a maioria fica maior que 6kbtes, e assim não consigo anexar no sistema softlabweb. Sempre fala que o arquivo e maior do que o suportado. Alguns pedido estão sem anexo, devido a isso. &#60;/p&#62;\n&#60;p&#62; &#60;/p&#62;\n&#60;p&#62; &#60;/p&#62;', 3, 3, 3, 47, 2, 1, 0, 0, 0, NULL, NULL, NULL, 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 29331, 29331, 5372, 0, 0, 4, 0, '2025-02-24 12:50:09'),
(2025022408, 0, 'erro no sistema', '2025-02-24 12:51:28', '2025-02-26 15:58:01', '2025-02-24 13:40:40', '2025-02-24 13:27:56', '2025-02-26 15:58:01', 7, 6, 170, 1, '&#60;p&#62;o sistema nao esta aparecendo para dar baixa no pagamento, faço pagamento particular porem nao aparece para fazer o recibo&#60;/p&#62;', 5, 3, 4, 6, 2, 1, 0, 0, 0, NULL, NULL, '2025-02-24 13:40:40', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 183993, 2952, 2188, 0, 0, 5, 0, '2025-02-24 12:51:28'),
(2025022409, 0, 'Conceição/Elisângela', '2025-02-24 13:13:13', NULL, '2025-03-03 15:00:42', '2025-02-24 20:34:35', '2025-03-03 15:00:42', 7, 5, 83, 1, '&#60;p&#62;Vinicius, tem como verificar um pedido de revisão que foi cancelado pra gente ver o número da biopsia preciso ver no arquivo, nome do paciente é Filipe Borges Lemos de Freitas.&#60;/p&#62;', 3, 3, 3, 7, 2, 1, 0, 0, 0, NULL, NULL, '2025-03-03 15:00:42', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 0, 611249, 26482, 0, 0, 2, 0, '2025-02-24 13:13:13'),
(2025022410, 0, 'Cadastrar Médico no Sistema', '2025-02-24 14:41:57', '2025-02-26 15:58:01', '2025-02-24 14:58:55', '2025-02-24 14:58:43', '2025-02-26 15:58:01', 7, 6, 153, 1, '&#60;p&#62;&#60;strong&#62;Solicito que cadastre o Médico no sistema:&#60;br&#62;&#60;br&#62;&#60;/strong&#62;&#60;/p&#62;\n&#60;p&#62;&#60;strong&#62;Nome do(a) Médico(a):  Caliandra Patricia Pinheiro Alves&#60;br&#62;CRM:  10347&#60;br&#62;UF:  PB&#60;/strong&#62;&#60;/p&#62;\n&#60;p style=\"text-align: justify;\"&#62;&#60;span style=\"font-size: 12px; color: rgb(224, 62, 45);\"&#62; Atenção: O CRM do Médico e UF \"Estado\" perante do CRM são obrigatórios para efetivar o seu chamado.&#60;/span&#62;&#60;/p&#62;', 3, 3, 3, 2, 2, 1, 4, 1, 0, '2025-02-25 13:41:57', '2025-02-24 16:41:57', '2025-02-24 14:58:55', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 83764, 1018, 1006, 0, 0, 1, 0, '2025-02-24 14:41:57'),
(2025022411, 0, 'Cadastrar Médico no Sistema', '2025-02-24 15:28:41', '2025-02-27 13:51:47', '2025-02-24 16:56:10', '2025-02-24 16:56:00', '2025-02-27 13:51:47', 7, 6, 164, 1, '&#60;p&#62;&#60;strong&#62;Solicito que cadastre o Médico no sistema:&#60;br&#62;&#60;br&#62;&#60;/strong&#62;&#60;/p&#62;\n&#60;p&#62;&#60;strong&#62;Nome do(a) Médico(a): VANESSA PIRES B ALVES &#60;br&#62;CRO:  15633&#60;br&#62;UF:  GO&#60;/strong&#62;&#60;/p&#62;\n&#60;p style=\"text-align: justify;\"&#62;&#60;span style=\"font-size: 12px; color: rgb(224, 62, 45);\"&#62; Atenção: O CRM do Médico e UF \"Estado\" perante do CRM são obrigatórios para efetivar o seu chamado.&#60;/span&#62;&#60;/p&#62;', 3, 3, 3, 2, 2, 1, 4, 1, 0, '2025-02-25 14:28:41', '2025-02-24 17:28:41', '2025-02-24 16:56:10', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 112986, 5249, 5239, 0, 0, 5, 0, '2025-02-24 15:28:41'),
(2025022412, 0, 'Requisição de materiais', '2025-02-24 18:03:49', '2025-02-27 13:51:47', '2025-02-24 19:15:54', '2025-02-24 19:12:02', '2025-02-27 13:51:47', 7, 6, 114, 1, '&#60;p&#62;o site de requisição não está disponivel ....favor resolver esse problema.....&#60;/p&#62;\n&#60;p&#62; &#60;/p&#62;\n&#60;p&#62; &#60;/p&#62;', 5, 3, 4, 14, 2, 1, 0, 0, 0, NULL, NULL, '2025-02-24 19:15:54', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 244078, 4325, 4093, 0, 0, 2, 0, '2025-02-24 18:03:49'),
(2025022413, 0, 'Cadastrar Médico no Sistema', '2025-02-24 18:56:48', '2025-02-27 13:51:47', '2025-02-24 19:04:28', '2025-02-24 19:04:17', '2025-02-27 13:51:47', 7, 6, 153, 1, '&#60;p&#62;&#60;strong&#62;Solicito que cadastre o Médico no sistema:&#60;br&#62;&#60;br&#62;&#60;/strong&#62;&#60;/p&#62;\n&#60;p&#62;&#60;strong&#62;Nome do(a) Médico(a): NAYARA JACINTO&#60;br&#62;CRM:  214630&#60;br&#62;UF:  GO&#60;/strong&#62;&#60;/p&#62;\n&#60;p style=\"text-align: justify;\"&#62;&#60;span style=\"font-size: 12px; color: rgb(224, 62, 45);\"&#62; Atenção: O CRM do Médico e UF \"Estado\" perante do CRM são obrigatórios para efetivar o seu chamado.&#60;/span&#62;&#60;/p&#62;', 3, 3, 3, 2, 2, 1, 4, 1, 0, '2025-02-25 17:56:48', '2025-02-24 20:56:48', '2025-02-24 19:04:28', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 100499, 460, 449, 0, 0, 1, 0, '2025-02-24 18:56:48'),
(2025022414, 0, 'Exame MYCOBACTERIUM TUBERCULOSIS (FRAGMENTO) com erro', '2025-02-24 20:18:49', '2025-02-25 19:08:10', '2025-02-25 19:08:10', '2025-02-24 20:35:14', '2025-02-25 19:08:10', 7, 6, 131, 1, '&#60;p&#62;Exame MYCOBACTERIUM TUBERCULOSIS (FRAGMENTO) com erro&#60;br&#62;Apresentou erro de mapeamento e não liberou a etiqueta.&#60;/p&#62;\n&#60;p&#62;favor analisar&#60;/p&#62;', 3, 3, 3, 94, 1, 1, 0, 0, 0, NULL, NULL, NULL, 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 82161, 82161, 985, 0, 0, 5, 0, '2025-02-24 20:18:49'),
(2025022415, 0, 'Cadastrar Médico no Sistema', '2025-02-24 20:22:09', '2025-02-27 13:51:47', '2025-02-24 20:33:37', '2025-02-24 20:33:06', '2025-02-27 13:51:47', 7, 6, 131, 1, '&#60;p&#62;&#60;strong&#62;Solicito que cadastre o Médico no sistema:&#60;br&#62;&#60;br&#62;&#60;/strong&#62;&#60;/p&#62;\n&#60;p&#62;&#60;strong&#62;Nome do(a) Médico(a):  GABRIELLA RENOVATO VICENTIN FONSECA&#60;br&#62;CRM:  235741&#60;br&#62;UF:  SP&#60;/strong&#62;&#60;/p&#62;\n&#60;p style=\"text-align: justify;\"&#62;&#60;span style=\"font-size: 12px; color: rgb(224, 62, 45);\"&#62; Atenção: O CRM do Médico e UF \"Estado\" perante do CRM são obrigatórios para efetivar o seu chamado.&#60;/span&#62;&#60;/p&#62;', 3, 3, 3, 2, 2, 1, 4, 1, 0, '2025-02-25 19:22:09', '2025-02-25 11:22:09', '2025-02-24 20:33:37', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 95378, 688, 657, 0, 0, 5, 0, '2025-02-24 20:22:09'),
(2025022416, 0, 'Alterar Máscara de Resultado do Exame', '2025-02-24 20:38:23', '2025-02-27 13:51:47', '2025-02-25 12:22:52', '2025-02-24 20:53:57', '2025-02-27 13:51:47', 7, 6, 216, 1, '&#60;p&#62;&#60;span style=\"color: rgb(35, 111, 161);\"&#62;&#60;strong&#62;Favor alterar/adequar Máscara de Resultado do Exame, encontra-se incorreto no sistema.&#60;/strong&#62;&#60;/span&#62;&#60;/p&#62;\n&#60;p&#62;&#60;em&#62;&#60;strong&#62;Nome do Exame:&#60;/strong&#62;&#60;/em&#62; APOLIPOPROTEINA B&#60;/p&#62;\n&#60;p&#62;&#60;em&#62;&#60;strong&#62;Laboratório Apoio:&#60;/strong&#62;&#60;/em&#62; Lab Rede&#60;/p&#62;\n&#60;p&#62;&#60;em&#62;&#60;strong&#62;Mnemônico Laboratório Apoio:&#60;/strong&#62;&#60;/em&#62; APOBSAE&#60;/p&#62;\n&#60;p&#62;&#60;em&#62;&#60;strong&#62;Mnemônico Laboratório CAPC:&#60;/strong&#62;&#60;/em&#62;  APOPB&#60;/p&#62;', 3, 3, 3, 41, 2, 1, 0, 0, 0, NULL, NULL, '2025-02-25 12:22:52', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 234804, 56669, 934, 0, 0, 1, 0, '2025-02-24 20:38:23'),
(2025022417, 0, 'Alterar Máscara de Resultado do Exame', '2025-02-24 20:40:35', '2025-02-28 18:10:42', '2025-02-25 19:54:10', '2025-02-24 20:50:59', '2025-02-28 18:10:42', 7, 6, 216, 1, '&#60;p&#62;&#60;span style=\"color: rgb(35, 111, 161);\"&#62;&#60;strong&#62;Favor alterar/adequar Máscara de Resultado do Exame, encontra-se incorreto no sistema.&#60;/strong&#62;&#60;/span&#62;&#60;/p&#62;\n&#60;p&#62;&#60;em&#62;&#60;strong&#62;Nome do Exame:&#60;/strong&#62;&#60;/em&#62;  AC ANTI HTLV I E II (PESQUISA)&#60;/p&#62;\n&#60;p&#62;&#60;em&#62;&#60;strong&#62;Laboratório Apoio:&#60;/strong&#62;&#60;/em&#62;  Lab Rede&#60;/p&#62;\n&#60;p&#62;&#60;em&#62;&#60;strong&#62;Mnemônico Laboratório Apoio:&#60;/strong&#62;&#60;/em&#62;  HTLVSA&#60;/p&#62;\n&#60;p&#62;&#60;em&#62;&#60;strong&#62;Mnemônico Laboratório CAPC:&#60;/strong&#62;&#60;/em&#62; AHTLV&#60;/p&#62;', 3, 3, 3, 41, 2, 1, 0, 0, 0, NULL, NULL, '2025-02-25 19:54:10', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 336607, 83615, 624, 0, 0, 1, 0, '2025-02-24 20:40:35'),
(2025022418, 0, 'Cadastrar Médico no Sistema', '2025-02-24 20:42:53', '2025-02-27 13:51:47', '2025-02-24 20:50:29', '2025-02-24 20:50:22', '2025-02-27 13:51:47', 7, 6, 87, 1, '&#60;p&#62;&#60;strong&#62;Solicito que cadastre o Médico no sistema:&#60;br&#62;&#60;br&#62;&#60;/strong&#62;&#60;/p&#62;\n&#60;p&#62;&#60;strong&#62;Nome do(a) Médico(a):  Dra. Vanessa Pires B Alves&#60;br&#62;CRO: 15633  &#60;br&#62;UF:  GO&#60;/strong&#62;&#60;/p&#62;\n&#60;p&#62;&#60;strong&#62;Pedido 303422-01 Candida Maria&#60;/strong&#62;&#60;/p&#62;\n&#60;p style=\"text-align: justify;\"&#62;&#60;span style=\"font-size: 12px; color: rgb(224, 62, 45);\"&#62; Atenção: O CRM do Médico e UF \"Estado\" perante do CRM são obrigatórios para efetivar o seu chamado.&#60;/span&#62;&#60;/p&#62;', 4, 3, 4, 2, 2, 1, 4, 1, 0, '2025-02-25 19:42:53', '2025-02-25 11:42:53', '2025-02-24 20:50:29', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 94134, 456, 449, 0, 0, 5, 0, '2025-02-24 20:42:53'),
(2025022501, 0, 'Alterar Máscara de Resultado do Exame', '2025-02-25 11:50:06', '2025-02-25 12:25:02', '2025-02-25 12:25:02', '2025-02-25 12:24:39', '2025-02-25 12:25:02', 7, 6, 216, 1, '&#60;p&#62;&#60;span style=\"color: rgb(35, 111, 161);\"&#62;&#60;strong&#62;Favor alterar/adequar Máscara de Resultado do Exame, encontra-se incorreto no sistema.&#60;/strong&#62;&#60;/span&#62;&#60;/p&#62;\n&#60;p&#62;&#60;em&#62;&#60;strong&#62;Nome do Exame:&#60;/strong&#62;&#60;/em&#62; HTLV III&#60;/p&#62;\n&#60;p&#62;&#60;em&#62;&#60;strong&#62;Laboratório Apoio:&#60;/strong&#62;&#60;/em&#62; Lab Rede&#60;/p&#62;\n&#60;p&#62;&#60;em&#62;&#60;strong&#62;Mnemônico Laboratório Apoio:&#60;/strong&#62;&#60;/em&#62; HTLVSA&#60;/p&#62;\n&#60;p&#62;&#60;em&#62;&#60;strong&#62;Mnemônico Laboratório CAPC:&#60;/strong&#62;&#60;/em&#62; HTLV&#60;/p&#62;', 3, 3, 3, 41, 2, 1, 0, 0, 0, NULL, NULL, NULL, 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 2096, 2096, 2073, 0, 0, 1, 0, '2025-02-25 11:50:06'),
(2025022502, 0, 'Balança para pesar caixas de papelão ', '2025-02-25 11:50:41', NULL, NULL, '2025-02-25 11:58:53', '2025-02-25 11:59:14', 37, 2, 37, 1, '&#60;p&#62;Elisangela setor de digitação solicitou balança para conferir peso das caixas&#60;/p&#62;', 4, 3, 4, 86, 2, 1, 0, 0, 0, '2025-02-27 20:00:00', '2025-02-27 20:00:00', NULL, 0, 0, 0, 0, 0, NULL, NULL, '2025-02-27 20:00:00', '2025-02-25 20:00:00', 0, 0, 0, 492, 0, 0, 2, 0, '2025-02-25 11:52:39'),
(2025022503, 0, 'Substituição de escada ', '2025-02-25 11:55:13', NULL, NULL, '2025-02-25 11:57:58', '2025-02-25 11:57:58', 37, 2, 37, 1, '&#60;p&#62;Solicitado substituição de escada que fica no barracão.&#60;/p&#62;\n&#60;p&#62;Elisangela setor de digitação informou que escada quebrou e não esta confiavel a utilização. &#60;/p&#62;', 3, 3, 3, 86, 2, 1, 0, 0, 0, '2025-03-14 03:00:00', '2025-02-28 20:00:00', NULL, 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 0, 0, 165, 0, 0, 2, 0, '2025-02-25 11:57:45'),
(2025022504, 0, 'IMPRESSORA COLORIDA ', '2025-02-25 11:58:52', '2025-02-25 12:38:33', '2025-02-25 12:38:33', '2025-02-25 12:37:44', '2025-02-25 12:38:33', 7, 6, 107, 1, '&#60;p&#62;&#60;span style=\"color: rgb(224, 62, 45); background-color: rgb(0, 0, 0);\"&#62;&#60;strong&#62;Bom dia!!&#60;/strong&#62;&#60;/span&#62;&#60;/p&#62;\n&#60;p&#62;&#60;span style=\"color: rgb(224, 62, 45); background-color: rgb(0, 0, 0);\"&#62;Preciso usar a impressora colorida com urgencia!!!&#60;/span&#62;&#60;/p&#62;\n&#60;p&#62;&#60;span style=\"color: rgb(224, 62, 45); background-color: rgb(0, 0, 0);\"&#62;Quando será instalada??&#60;/span&#62;&#60;/p&#62;', 5, 3, 4, 4, 2, 1, 3, 2, 0, '2025-02-26 12:58:52', '2025-02-25 14:58:52', NULL, 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 2381, 2381, 2332, 0, 0, 1, 0, '2025-02-25 11:58:52'),
(2025022505, 0, 'Acesso de funcionário', '2025-02-25 12:21:56', NULL, NULL, '2025-02-25 15:09:06', '2025-02-25 15:09:06', 7, 2, 231, 1, '&#60;p&#62;Bom dia Gustavo, preciso que faça o acesso da Patricia Grazielle de Matos (recepção) no portão de entrada dos funcionário e na porta com reconhecimento facial (OBS:está em treinamento)&#60;/p&#62;', 3, 3, 3, 98, 2, 1, 0, 0, 0, NULL, NULL, NULL, 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 0, 0, 10030, 0, 0, 1, 0, '2025-02-25 12:21:56'),
(2025022506, 0, 'SOFTLAB WEB', '2025-02-25 12:46:54', '2025-02-27 13:51:47', '2025-02-25 12:51:17', '2025-02-25 12:49:14', '2025-02-27 13:51:47', 8, 6, 22, 1, '&#60;p&#62;&#60;span style=\"color: rgb(224, 62, 45);\"&#62;&#60;em&#62;&#60;strong&#62;Atenção&#60;/strong&#62;&#60;/em&#62;&#60;/span&#62;&#60;/p&#62;\n&#60;p&#62;&#60;span style=\"color: rgb(224, 62, 45);\"&#62;&#60;em&#62;&#60;strong&#62;Está categoria informada ( INFORMÁTICA ) é GENÉRICA&#60;/strong&#62;&#60;/em&#62;&#60;/span&#62;&#60;/p&#62;\n&#60;p&#62;&#60;span style=\"color: rgb(224, 62, 45);\"&#62;&#60;em&#62;&#60;strong&#62;Favor procurar uma categoria que se enquandra na solicitação ( REQUISIÇÂO ) ou reclamação ( INCIDENTE ).&#60;/strong&#62;&#60;/em&#62;&#60;/span&#62;&#60;/p&#62;\n&#60;p&#62; &#60;/p&#62;\n&#60;p&#62;Bom dia, favor habilitar meu acesso ao SoftaB Web, pois com minha senha atual não estou conseguindo acessar. Obrigado.&#60;/p&#62;', 3, 3, 3, 34, 2, 1, 0, 0, 0, NULL, NULL, '2025-02-25 12:51:17', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 176693, 263, 140, 0, 0, 1, 0, '2025-02-25 12:46:54'),
(2025022507, 0, 'Cadastrar Médico no Sistema', '2025-02-25 13:01:26', '2025-02-28 18:10:42', '2025-02-25 14:59:11', '2025-02-25 14:59:01', '2025-02-28 18:10:42', 7, 6, 150, 1, '&#60;p&#62;&#60;strong&#62;Solicito que cadastre o Médico no sistema:&#60;br&#62;&#60;br&#62;&#60;/strong&#62;&#60;/p&#62;\n&#60;p&#62;&#60;strong&#62;Nome do(a) Médico(a):  TANITA MONTEIRO E SILVA&#60;br&#62;CRM:  28515&#60;br&#62;UF:  GO&#60;/strong&#62;&#60;/p&#62;\n&#60;p style=\"text-align: justify;\"&#62;&#60;span style=\"font-size: 12px; color: rgb(224, 62, 45);\"&#62; Atenção: O CRM do Médico e UF \"Estado\" perante do CRM são obrigatórios para efetivar o seu chamado.&#60;/span&#62;&#60;/p&#62;', 3, 3, 3, 2, 2, 1, 4, 1, 0, '2025-02-26 12:01:26', '2025-02-25 15:01:26', '2025-02-25 14:59:11', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 137356, 7065, 7055, 0, 0, 6, 0, '2025-02-25 13:01:26'),
(2025022508, 0, 'Cadastrar Médico no Sistema', '2025-02-25 14:04:46', '2025-02-28 18:10:42', '2025-02-25 14:47:08', '2025-02-25 14:46:58', '2025-02-28 18:10:42', 7, 6, 164, 1, '&#60;p&#62;&#60;strong&#62;Solicito que cadastre o Médico no sistema:&#60;br&#62;&#60;br&#62;&#60;/strong&#62;&#60;/p&#62;\n&#60;p&#62;&#60;strong&#62;Nome do(a) Médico(a):  DIEGO RAFAEL BORGES OLIVEIRA&#60;br&#62;CRM:  92113&#60;br&#62;UF:  MG&#60;/strong&#62;&#60;/p&#62;\n&#60;p style=\"text-align: justify;\"&#62;&#60;span style=\"font-size: 12px; color: rgb(224, 62, 45);\"&#62; Atenção: O CRM do Médico e UF \"Estado\" perante do CRM são obrigatórios para efetivar o seu chamado.&#60;/span&#62;&#60;/p&#62;', 3, 3, 3, 2, 2, 1, 4, 1, 0, '2025-02-26 13:04:46', '2025-02-25 16:04:46', '2025-02-25 14:47:08', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 133556, 2542, 2532, 0, 0, 5, 0, '2025-02-25 14:04:46'),
(2025022509, 0, 'Cadastrar Médico no Sistema', '2025-02-25 14:05:45', '2025-02-28 18:10:42', '2025-02-25 14:40:03', '2025-02-25 14:39:55', '2025-02-28 18:10:42', 8, 6, 167, 1, '&#60;p&#62;&#60;strong&#62;Solicito que cadastre o Médico no sistema:&#60;br&#62;&#60;br&#62;&#60;/strong&#62;&#60;/p&#62;\n&#60;p&#62;&#60;strong&#62;Nome do(a) Médico(a):  MARCELO ZANINI DE OLIVEIRA E SILVA&#60;br&#62;CRM:  22250&#60;br&#62;UF:  GO&#60;/strong&#62;&#60;/p&#62;\n&#60;p style=\"text-align: justify;\"&#62;&#60;span style=\"font-size: 12px; color: rgb(224, 62, 45);\"&#62; Atenção: O CRM do Médico e UF \"Estado\" perante do CRM são obrigatórios para efetivar o seu chamado.&#60;/span&#62;&#60;/p&#62;', 5, 3, 4, 2, 2, 1, 4, 1, 0, '2025-02-26 13:05:45', '2025-02-25 16:05:45', '2025-02-25 14:40:03', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 133497, 2058, 2050, 0, 0, 5, 0, '2025-02-25 14:05:45'),
(2025022510, 0, 'CADASTRO NOVO MEDICO ', '2025-02-25 14:16:24', '2025-02-28 18:10:42', '2025-02-25 14:57:53', '2025-02-25 14:46:05', '2025-02-28 18:10:42', 8, 6, 180, 1, '&#60;p&#62;&#60;span style=\"color: rgb(224, 62, 45);\"&#62;&#60;em&#62;&#60;strong&#62;Atenção&#60;/strong&#62;&#60;/em&#62;&#60;/span&#62;&#60;/p&#62;\n&#60;p&#62;&#60;span style=\"color: rgb(224, 62, 45);\"&#62;&#60;em&#62;&#60;strong&#62;Está categoria informada ( INFORMÁTICA ) é GENÉRICA&#60;/strong&#62;&#60;/em&#62;&#60;/span&#62;&#60;/p&#62;\n&#60;p&#62;&#60;span style=\"color: rgb(224, 62, 45);\"&#62;&#60;em&#62;&#60;strong&#62;Favor procurar uma categoria que se enquandra na solicitação ( REQUISIÇÂO ) ou reclamação ( INCIDENTE ).&#60;/strong&#62;&#60;/em&#62;&#60;/span&#62;&#60;/p&#62;\n&#60;p&#62;BOM DIA CADASTRAR  MEDICO CRM 35601&#60;/p&#62;\n&#60;p&#62;TALES A. LEANDRO DUARTE &#60;/p&#62;', 3, 3, 3, 2, 2, 1, 0, 0, 0, NULL, NULL, '2025-02-25 14:57:53', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 273258, 2489, 1781, 0, 0, 19, 0, '2025-02-25 14:16:24'),
(2025022511, 0, 'olhar escaner do computador n: 2', '2025-02-25 16:41:34', '2025-02-28 18:10:42', '2025-02-25 19:03:28', '2025-02-25 19:03:08', '2025-02-28 18:10:42', 7, 6, 131, 1, '&#60;p&#62;OLHAR ESCANER NO COMPUTADOR N: 2 &#60;/p&#62;', 3, 3, 3, 87, 1, 1, 0, 0, 0, NULL, NULL, '2025-02-25 19:03:28', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 264548, 8514, 8494, 0, 0, 5, 0, '2025-02-25 16:41:34'),
(2025022512, 0, 'webcan com defeito', '2025-02-25 16:43:52', '2025-02-28 18:10:42', '2025-02-25 19:11:34', '2025-02-25 19:10:57', '2025-02-28 18:10:42', 7, 6, 229, 1, '&#60;p&#62;Webcan computador Bueno 03, não esta funcionando.&#60;/p&#62;', 3, 3, 3, 97, 1, 1, 0, 0, 0, NULL, NULL, '2025-02-25 19:11:34', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 264410, 8862, 8825, 0, 0, 5, 0, '2025-02-25 16:43:52'),
(2025022513, 0, 'Cadastrar Médico no Sistema', '2025-02-25 16:49:25', '2025-02-28 18:10:42', '2025-02-25 18:56:59', '2025-02-25 18:56:41', '2025-02-28 18:10:42', 7, 6, 153, 1, '&#60;p&#62;&#60;strong&#62;Solicito que cadastre o Médico no sistema:&#60;br&#62;&#60;br&#62;&#60;/strong&#62;&#60;/p&#62;\n&#60;p&#62;&#60;strong&#62;Nome do(a) Médico(a):  CRISTIANO BARROS DE SA&#60;br&#62;CRM:  12111&#60;br&#62;UF:  DF&#60;/strong&#62;&#60;/p&#62;\n&#60;p style=\"text-align: justify;\"&#62;&#60;span style=\"font-size: 12px; color: rgb(224, 62, 45);\"&#62; Atenção: O CRM do Médico e UF \"Estado\" perante do CRM são obrigatórios para efetivar o seu chamado.&#60;/span&#62;&#60;/p&#62;', 3, 3, 3, 2, 2, 1, 4, 1, 0, '2025-02-26 15:49:25', '2025-02-25 18:49:25', '2025-02-25 18:56:59', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 123677, 7654, 7636, 0, 0, 1, 0, '2025-02-25 16:49:25'),
(2025022514, 0, 'GOTEIRA.', '2025-02-25 18:26:20', NULL, NULL, '2025-02-25 19:08:25', '2025-02-25 19:47:03', 37, 2, 114, 1, '&#60;p&#62;Estamos com uma goteira na lampada do Aquivo de lâminas.  &#60;/p&#62;', 3, 3, 3, 72, 1, 1, 0, 0, 0, NULL, NULL, NULL, 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 0, 0, 2525, 0, 0, 2, 0, '2025-02-25 18:26:20'),
(2025022515, 0, 'HOSPITAL SÃO DOMINGOS', '2025-02-25 19:11:15', NULL, '2025-03-03 15:02:03', '2025-02-25 19:12:43', '2025-03-03 15:02:03', 7, 5, 24, 1, '&#60;p&#62;HOSPITAL SÃO DOMINGOS - Semana que vem, 24 a 28 de fevereiro, iremos começar no hospital são Francisco, preciso que providencie o computador, periféricos, impressoras, e o que mais achar necessário para o funcionamento da unidade. &#60;/p&#62;\n&#60;p&#62; &#60;/p&#62;', 3, 3, 3, 1, 2, 1, 0, 0, 0, NULL, NULL, '2025-03-03 15:02:03', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 0, 503448, 88, 0, 0, 1, 0, '2025-02-25 19:11:15'),
(2025022516, 0, 'Alterar Máscara de Resultado do Exame', '2025-02-25 20:11:09', '2025-03-03 10:23:48', '2025-02-28 17:47:15', '2025-02-25 20:48:46', '2025-03-03 10:23:48', 7, 6, 216, 1, '&#60;p&#62;&#60;span style=\"color: rgb(35, 111, 161);\"&#62;&#60;strong&#62;Favor alterar/adequar Máscara de Resultado do Exame, encontra-se incorreto no sistema.&#60;/strong&#62;&#60;/span&#62;&#60;/p&#62;\n&#60;p&#62;&#60;em&#62;&#60;strong&#62;Nome do Exame:&#60;/strong&#62;&#60;/em&#62; FTA-ABS - ANTICORPOS IgG &#60;/p&#62;\n&#60;p&#62;&#60;em&#62;&#60;strong&#62;Laboratório Apoio:&#60;/strong&#62;&#60;/em&#62;  DB - Diagnóstico Brasil&#60;/p&#62;\n&#60;p&#62;&#60;em&#62;&#60;strong&#62;Mnemônico Laboratório Apoio:&#60;/strong&#62;&#60;/em&#62; FTAG&#60;/p&#62;\n&#60;p&#62;&#60;em&#62;&#60;strong&#62;Mnemônico Laboratório CAPC:&#60;/strong&#62;&#60;/em&#62; FTAIG&#60;/p&#62;', 3, 3, 3, 41, 2, 1, 0, 0, 0, NULL, NULL, '2025-02-28 17:47:15', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 483159, 250566, 2257, 0, 0, 1, 0, '2025-02-25 20:11:09'),
(2025022517, 0, 'Alterar Máscara de Resultado do Exame', '2025-02-25 20:39:27', '2025-03-03 10:23:48', '2025-02-28 17:48:32', '2025-02-25 20:49:23', '2025-03-03 10:23:48', 7, 6, 216, 1, '&#60;p&#62;&#60;span style=\"color: rgb(35, 111, 161);\"&#62;&#60;strong&#62;Favor alterar/adequar Máscara de Resultado do Exame, encontra-se incorreto no sistema.&#60;/strong&#62;&#60;/span&#62;&#60;/p&#62;\n&#60;p&#62;&#60;em&#62;&#60;strong&#62;Nome do Exame:&#60;/strong&#62;&#60;/em&#62; FTA-ABS - ANTICORPOS IgM&#60;/p&#62;\n&#60;p&#62;&#60;em&#62;&#60;strong&#62;Laboratório Apoio:&#60;/strong&#62;&#60;/em&#62; DB Diagnóstico Brasil&#60;/p&#62;\n&#60;p&#62;&#60;em&#62;&#60;strong&#62;Mnemônico Laboratório Apoio:&#60;/strong&#62;&#60;/em&#62; FTAM&#60;/p&#62;\n&#60;p&#62;&#60;em&#62;&#60;strong&#62;Mnemônico Laboratório CAPC:&#60;/strong&#62;&#60;/em&#62; FTAIM&#60;/p&#62;', 3, 3, 3, 41, 2, 1, 0, 0, 0, NULL, NULL, '2025-02-28 17:48:32', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 481461, 248945, 596, 0, 0, 1, 0, '2025-02-25 20:39:27'),
(2025022518, 0, 'Alterar Máscara de Resultado do Exame', '2025-02-25 20:41:49', '2025-03-03 10:23:48', '2025-02-28 17:45:13', '2025-02-25 20:49:00', '2025-03-03 10:23:48', 7, 6, 216, 1, '&#60;p&#62;&#60;span style=\"color: rgb(35, 111, 161);\"&#62;&#60;strong&#62;Favor alterar/adequar Máscara de Resultado do Exame, encontra-se incorreto no sistema.&#60;/strong&#62;&#60;/span&#62;&#60;/p&#62;\n&#60;p&#62;&#60;em&#62;&#60;strong&#62;Nome do Exame:&#60;/strong&#62;&#60;/em&#62; TREPONEMA PALLIDUM, ANTICORPOS TOTAIS (SÍFILIS)&#60;/p&#62;\n&#60;p&#62;&#60;em&#62;&#60;strong&#62;Laboratório Apoio:&#60;/strong&#62;&#60;/em&#62; DB Diagnóstico Brasil&#60;/p&#62;\n&#60;p&#62;&#60;em&#62;&#60;strong&#62;Mnemônico Laboratório Apoio:&#60;/strong&#62;&#60;/em&#62; SIFT&#60;/p&#62;\n&#60;p&#62;&#60;em&#62;&#60;strong&#62;Mnemônico Laboratório CAPC:&#60;/strong&#62;&#60;/em&#62; FTAAT&#60;/p&#62;', 3, 3, 3, 41, 2, 1, 0, 0, 0, NULL, NULL, '2025-02-28 17:45:13', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 481319, 248604, 431, 0, 0, 1, 0, '2025-02-25 20:41:49'),
(2025022601, 0, 'COMPUTADOR MUITO LENTO', '2025-02-26 12:18:53', '2025-02-27 16:18:08', '2025-02-27 16:18:08', '2025-02-26 15:59:18', '2025-02-27 16:18:08', 7, 6, 159, 1, '&#60;p&#62;&#60;span style=\"color: #e03e2d;\"&#62;&#60;strong&#62;&#60;em&#62; Bom dia &#60;/em&#62;&#60;/strong&#62;&#60;/span&#62;&#60;/p&#62;\n&#60;p&#62;&#60;span style=\"color: #e03e2d;\"&#62;&#60;strong&#62;&#60;em&#62;Computador está muito lento, por favor verificar, demorando muito no sistema softlab quando finalizo o atendimento. Pra abrir qualquer arquivo demora bastante. Sem contar que está travando. &#60;/em&#62;&#60;/strong&#62;&#60;/span&#62;&#60;/p&#62;\n&#60;p&#62; &#60;/p&#62;\n&#60;p&#62; &#60;/p&#62;', 5, 3, 4, 3, 2, 1, 0, 0, 0, NULL, NULL, NULL, 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 100755, 100755, 13225, 0, 0, 4, 0, '2025-02-26 12:18:53'),
(2025022602, 0, 'instalação do sistema antigo ', '2025-02-26 12:22:46', '2025-02-27 16:19:36', '2025-02-27 16:19:36', '2025-02-27 16:18:28', '2025-02-27 16:19:36', 7, 6, 159, 1, '&#60;p&#62;Bom dia &#60;/p&#62;\n&#60;p&#62;Preciso que voltem o sistema antigo atendimento softlab. &#60;/p&#62;\n&#60;p&#62;Já havia explicado para o Vinicius. Os médicos ligam no laboratório a todo momento pedindo código pra lançar no sistema do ipasgo ou unimed, mas na maioria das vezes estou em atendimento, não podendo sair daquela dela pra pegar os códigos. Então o sistema antigo utilizava somente para isso, PEGAR CÓDIGO PARA OS MÉDICOS, uma vez que eles não querem aguardar, pois o paciente está na sua sala esperando. &#60;/p&#62;\n&#60;p&#62;Verifica por gentileza sobre isso.&#60;/p&#62;\n&#60;p&#62; &#60;/p&#62;\n&#60;p&#62; &#60;/p&#62;\n&#60;p&#62; &#60;/p&#62;\n&#60;p&#62; &#60;/p&#62;', 4, 3, 4, 26, 2, 1, 0, 0, 0, NULL, NULL, NULL, 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 100610, 100610, 100542, 0, 0, 4, 0, '2025-02-26 12:22:46'),
(2025022603, 0, 'WEBCAM COM DEFEITO', '2025-02-26 12:28:52', '2025-03-03 10:23:48', '2025-02-28 15:09:22', '2025-02-28 14:31:35', '2025-03-03 10:23:48', 7, 6, 211, 1, '&#60;p&#62;WEBCAM DO PRIMEIRO COMPUTADOR ESTA COM DEFEITO, NÃO ESTA FAZENDO BIO DOS PACIENTES.&#60;/p&#62;', 3, 3, 3, 97, 2, 1, 0, 0, 0, NULL, NULL, '2025-02-28 15:09:22', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 424496, 182430, 180163, 0, 0, 3, 0, '2025-02-26 12:28:52'),
(2025022604, 0, 'WhatsApp Informação Erro', '2025-02-26 13:20:23', '2025-02-28 20:09:50', '2025-02-28 20:09:50', '2025-02-26 13:34:22', '2025-02-28 20:09:50', 7, 6, 48, 1, '&#60;p&#62;WhatsApp Informação wzsuite está fora do ar&#60;/p&#62;', 3, 3, 3, 94, 2, 1, 0, 0, 0, NULL, NULL, NULL, 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 197367, 197367, 839, 0, 0, 1, 0, '2025-02-26 13:20:23'),
(2025022605, 0, 'Cadastrar Médico no Sistema', '2025-02-26 14:04:24', '2025-02-28 18:10:42', '2025-02-26 16:02:34', '2025-02-26 16:02:24', '2025-02-28 18:10:42', 7, 6, 164, 1, '&#60;p&#62;&#60;strong&#62;Solicito que cadastre o Médico no sistema:&#60;br&#62;&#60;br&#62;&#60;/strong&#62;&#60;/p&#62;\n&#60;p&#62;&#60;strong&#62;Nome do(a) Médico(a): MURILO CHAVES &#60;br&#62;CRM:  14065&#60;br&#62;UF:  MT&#60;/strong&#62;&#60;/p&#62;\n&#60;p style=\"text-align: justify;\"&#62;&#60;span style=\"font-size: 12px; color: rgb(224, 62, 45);\"&#62; Atenção: O CRM do Médico e UF \"Estado\" perante do CRM são obrigatórios para efetivar o seu chamado.&#60;/span&#62;&#60;/p&#62;', 3, 3, 3, 2, 2, 1, 4, 1, 0, '2025-02-27 13:04:24', '2025-02-26 16:04:24', '2025-02-26 16:02:34', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 93978, 7090, 7080, 0, 0, 5, 0, '2025-02-26 14:04:24'),
(2025022606, 0, 'Cadastrar Médico no Sistema', '2025-02-26 15:09:38', '2025-02-28 18:10:42', '2025-02-26 16:03:31', '2025-02-26 16:03:20', '2025-02-28 18:10:42', 7, 6, 122, 1, '&#60;p&#62;&#60;strong&#62;PEDIDO 14162-26&#60;/strong&#62;&#60;/p&#62;\n&#60;p&#62;&#60;strong&#62;Nome do(a) Médico(a):  MATEUS FERREIRA DE SIQUEIRA E SILVA &#60;br&#62;CRM:  29609&#60;br&#62;UF:  GO&#60;/strong&#62;&#60;/p&#62;\n&#60;p style=\"text-align: justify;\"&#62;&#60;span style=\"font-size: 12px; color: rgb(224, 62, 45);\"&#62; Atenção: O CRM do Médico e UF \"Estado\" perante do CRM são obrigatórios para efetivar o seu chamado.&#60;/span&#62;&#60;/p&#62;', 3, 3, 3, 2, 2, 1, 4, 1, 0, '2025-02-27 14:09:38', '2025-02-26 17:09:38', '2025-02-26 16:03:31', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 90064, 3233, 3222, 0, 0, 2, 0, '2025-02-26 15:09:38'),
(2025022607, 0, 'MANUTENÇAO', '2025-02-26 17:10:54', '2025-03-03 10:23:48', '2025-02-27 16:58:15', '2025-02-26 20:41:45', '2025-03-03 10:23:48', 37, 6, 217, 1, '&#60;p&#62;Boa tarde, a cadeira que temos aqui está danificada por gentileza poderia verificar? &#60;br&#62;&#60;br&#62;Desde já agradeço.&#60;/p&#62;', 3, 3, 3, 8, 2, 1, 0, 0, 0, NULL, NULL, '2025-02-27 16:58:15', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 407574, 85641, 12651, 0, 0, 3, 0, '2025-02-26 17:10:54'),
(2025022608, 0, 'MUDANÇA DE LABORATORIO APOIO ', '2025-02-26 17:28:10', '2025-03-03 10:23:48', '2025-02-27 12:07:14', '2025-02-27 12:05:15', '2025-03-03 10:23:48', 8, 6, 216, 1, '&#60;p&#62; &#60;/p&#62;\n&#60;p&#62;MUDAR ESSES EXAMES PARA O &#60;strong&#62;PARDINI&#60;/strong&#62;&#60;/p&#62;\n&#60;p&#62; &#60;/p&#62;\n&#60;p&#62;MN CAPC: PFT&#60;/p&#62;\n&#60;p&#62;MN HP: PERFIT&#60;/p&#62;\n&#60;p&#62; &#60;/p&#62;\n&#60;p&#62;MN CAPC: T4TOT&#60;/p&#62;\n&#60;p&#62;MN HP: T4-RIE&#60;/p&#62;\n&#60;p&#62; &#60;/p&#62;\n&#60;p&#62;MN CAPC: T4LIV&#60;/p&#62;\n&#60;p&#62;MN HP: T4 L&#60;/p&#62;\n&#60;p&#62; &#60;/p&#62;\n&#60;p&#62;MN CAPC: T3TOT&#60;/p&#62;\n&#60;p&#62;MN HP: T3-RIE&#60;/p&#62;\n&#60;p&#62; &#60;/p&#62;\n&#60;p&#62;MN CAPC: T3 LV&#60;/p&#62;\n&#60;p&#62;MN HP: T3 L&#60;/p&#62;\n&#60;p&#62; &#60;/p&#62;\n&#60;p&#62;MN CAPC: PROLA&#60;/p&#62;\n&#60;p&#62;MN HP: PRL&#60;/p&#62;\n&#60;p&#62; &#60;/p&#62;\n&#60;p&#62;&#60;strong&#62;virar esses exames amanhã por favor.&#60;/strong&#62;&#60;/p&#62;', 5, 3, 4, 41, 2, 1, 0, 0, 0, NULL, NULL, '2025-02-27 12:07:14', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 406538, 67144, 67025, 0, 0, 1, 0, '2025-02-26 17:28:10'),
(2025022609, 0, 'Cadastrar Médico no Sistema', '2025-02-26 18:31:43', '2025-03-03 10:23:48', '2025-02-27 13:39:28', '2025-02-27 13:39:17', '2025-03-03 10:23:48', 7, 6, 153, 1, '&#60;p&#62;&#60;strong&#62;Solicito que cadastre o Médico no sistema:&#60;br&#62;&#60;br&#62;&#60;/strong&#62;&#60;/p&#62;\n&#60;p&#62;&#60;strong&#62;Nome do(a) Médico(a):  NATHALIA JACOME OBEID&#60;br&#62;CRM:  27252&#60;br&#62;UF:  GO&#60;/strong&#62;&#60;/p&#62;\n&#60;p style=\"text-align: justify;\"&#62;&#60;span style=\"font-size: 12px; color: rgb(224, 62, 45);\"&#62; Atenção: O CRM do Médico e UF \"Estado\" perante do CRM são obrigatórios para efetivar o seu chamado.&#60;/span&#62;&#60;/p&#62;', 3, 3, 3, 2, 2, 1, 4, 1, 0, '2025-02-27 17:31:43', '2025-02-26 20:31:43', '2025-02-27 13:39:28', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 103925, 22065, 22054, 0, 0, 1, 0, '2025-02-26 18:31:43'),
(2025022610, 0, 'Desligamento de funcionários', '2025-02-26 19:17:12', NULL, NULL, '2025-02-27 13:46:13', '2025-02-28 19:47:12', 7, 2, 57, 1, '&#60;p&#62;Solicito retirada de acesos do mfuncionario: Endes da Silva Reis, colaborador desligado do quadro de funcionarios.&#60;/p&#62;\n&#60;p&#62;Atenciosamente&#60;/p&#62;', 5, 3, 4, 98, 2, 1, 0, 0, 0, NULL, NULL, NULL, 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 0, 0, 66541, 0, 0, 1, 0, '2025-02-26 19:17:12'),
(2025022701, 0, 'LEITOR DE CARTAO ', '2025-02-27 10:07:46', '2025-02-27 13:40:27', '2025-02-27 13:40:27', '2025-02-27 13:40:08', '2025-02-27 13:40:27', 7, 6, 229, 1, '&#60;p&#62;BOM DIA, LEITOR DE CARTAO BUENO 03 NAO ESTA FUNCIONANDO. &#60;/p&#62;', 5, 3, 4, 7, 2, 1, 0, 0, 0, NULL, NULL, NULL, 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 12761, 12761, 12742, 0, 0, 5, 0, '2025-02-27 10:07:46'),
(2025022702, 0, 'cadastro crm medico', '2025-02-27 11:19:19', '2025-03-03 10:23:48', '2025-02-27 13:13:52', '2025-02-27 13:13:35', '2025-03-03 10:23:48', 7, 6, 177, 1, '&#60;p&#62;&#60;span style=\"color: rgb(224, 62, 45);\"&#62;&#60;em&#62;&#60;strong&#62;Atenção&#60;/strong&#62;&#60;/em&#62;&#60;/span&#62;&#60;/p&#62;\n&#60;p&#62;&#60;span style=\"color: rgb(224, 62, 45);\"&#62;&#60;em&#62;&#60;strong&#62;Está categoria informada ( INFORMÁTICA ) é GENÉRICA&#60;/strong&#62;&#60;/em&#62;&#60;/span&#62;&#60;/p&#62;\n&#60;p&#62;&#60;span style=\"color: rgb(224, 62, 45);\"&#62;&#60;em&#62;&#60;strong&#62;Favor procurar uma categoria que se enquandra na solicitação ( REQUISIÇÂO ) ou reclamação ( INCIDENTE ).&#60;/strong&#62;&#60;/em&#62;&#60;/span&#62;&#60;/p&#62;\n&#60;p&#62;CRM - GO: 35311 &#60;/p&#62;\n&#60;p&#62;LETICIA COSTA TAVARES- MEDICO CLINICO&#60;/p&#62;\n&#60;p&#62; &#60;/p&#62;', 3, 3, 3, 2, 2, 1, 0, 0, 0, NULL, NULL, '2025-02-27 13:13:52', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 342269, 6873, 6856, 0, 0, 13, 0, '2025-02-27 11:19:19'),
(2025022703, 0, 'testosterona biodisponivel ', '2025-02-27 11:43:17', NULL, '2025-03-03 16:14:55', '2025-02-28 18:12:29', '2025-03-03 16:14:55', 7, 5, 198, 1, '&#60;p&#62;verificar integracao  e interfaceamento e mascara do exame&#60;/p&#62;\n&#60;p&#62;testosterona biodisponivel &#60;/p&#62;\n&#60;p&#62;pedido 262782-03&#60;/p&#62;\n&#60;p&#62;TESTB lab capc&#60;/p&#62;\n&#60;p&#62;T1BIOD hermes pardini&#60;/p&#62;\n&#60;p&#62; &#60;/p&#62;\n&#60;p&#62; &#60;/p&#62;', 3, 3, 3, 41, 2, 1, 0, 0, 0, NULL, NULL, '2025-03-03 16:14:55', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 0, 361898, 109752, 0, 0, 1, 0, '2025-02-27 11:43:17'),
(2025022704, 0, 'Pintura e conservação areas internas anatomia patologica', '2025-02-27 12:39:04', NULL, NULL, '2025-02-27 13:40:52', '2025-02-27 13:40:52', 7, 2, 37, 1, '&#60;p&#62;Realizar verificação e pintura das areas internas a qual foi verificado com a direção.&#60;/p&#62;', 3, 3, 3, 49, 2, 1, 0, 0, 0, NULL, NULL, NULL, 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 0, 0, 3708, 0, 0, 2, 0, '2025-02-27 12:45:05'),
(2025022705, 0, 'Criar/Incluir exame no sistema', '2025-02-27 13:12:47', '2025-03-03 10:23:48', '2025-02-27 19:08:09', '2025-02-27 19:07:45', '2025-03-03 10:23:48', 8, 6, 216, 1, '&#60;p&#62;&#60;strong&#62;Solicito que cadastre um novo exame no sistema Softlab:&#60;br&#62;&#60;span style=\"color: rgb(224, 62, 45); font-size: 12px; text-align: justify; font-family: var(--tblr-body-font-family); font-weight: var(--tblr-body-font-weight); letter-spacing: 0px;\"&#62;Atenção: Favor preencher todos os campos para atendermos o seu chamado.&#60;/span&#62;&#60;br&#62;&#60;/strong&#62;&#60;/p&#62;\n&#60;ol&#62;\n&#60;li&#62;&#60;strong&#62;Nome do Exame:&#60;/strong&#62; \n&#60;h1 class=\"MuiTypography-root jss1298 MuiTypography-h1 MuiTypography-colorPrimary\"&#62;INTERFERON GAMMA&#60;/h1&#62;\n&#60;/li&#62;\n&#60;li&#62;&#60;strong&#62;Laboratório Apoio:&#60;/strong&#62;  PARDINI&#60;/li&#62;\n&#60;li&#62;&#60;strong&#62;Mnemônico Laboratório Apoio:&#60;/strong&#62;  IG-TBG&#60;/li&#62;\n&#60;li&#62;&#60;strong&#62;Mnemônico Laboratório Softlab:&#60;/strong&#62; &#60;/li&#62;\n&#60;li&#62;&#60;strong&#62;Material:&#60;/strong&#62; Plasma&#60;/li&#62;\n&#60;li&#62;&#60;strong&#62;Instrução ou Ajuda de Exame:&#60;/strong&#62;  &#60;/li&#62;\n&#60;li&#62;Devem ser coletados 4 tubos: Nil (tampa cinza), TB1 (tampa verde), TB2 (tampa amarela) e Mitógeno (tampa roxa).&#60;/li&#62;\n&#60;li&#62;Os tubos devem estar numa temperatura entre 17 a 25°C no momento da coleta. &#60;/li&#62;\n&#60;li&#62;Coletar 1 mL de sangue em cada tubo. &#60;/li&#62;\n&#60;li&#62;O sangue deverá atingir a marca preta na parede do tubo.&#60;/li&#62;\n&#60;li&#62;&#60;strong&#62;Prazo para entrega de resultado:&#60;/strong&#62; 7 DIAS&#60;/li&#62;\n&#60;li&#62;&#60;strong&#62;Valor do exame Particular:&#60;/strong&#62; 590,00&#60;/li&#62;\n&#60;/ol&#62;\n&#60;p&#62; &#60;/p&#62;\n&#60;p&#62;JA FOI FEITO A COLETA, PRECISO QUE CRIE O EXAME HOJE.&#60;/p&#62;\n&#60;p&#62;PEDIDO: 303580-01&#60;/p&#62;', 5, 3, 4, 40, 2, 1, 0, 0, 0, NULL, NULL, '2025-02-27 19:08:09', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 335461, 21322, 21298, 0, 0, 1, 0, '2025-02-27 13:12:47'),
(2025022706, 0, 'Cadastrar Médico no Sistema', '2025-02-27 14:14:42', '2025-03-03 10:23:48', '2025-02-28 12:04:50', '2025-02-28 12:04:37', '2025-03-03 10:23:48', 7, 6, 164, 1, '&#60;p&#62;&#60;strong&#62;Solicito que cadastre o Médico no sistema:&#60;br&#62;&#60;br&#62;&#60;/strong&#62;&#60;/p&#62;\n&#60;p&#62;&#60;strong&#62;Nome do(a) Médico(a):  LUCIANO NESRALLAH &#60;br&#62;CRM: 56766 &#60;br&#62;UF:  SP&#60;/strong&#62;&#60;/p&#62;\n&#60;p style=\"text-align: justify;\"&#62;&#60;span style=\"font-size: 12px; color: rgb(224, 62, 45);\"&#62; Atenção: O CRM do Médico e UF \"Estado\" perante do CRM são obrigatórios para efetivar o seu chamado.&#60;/span&#62;&#60;/p&#62;', 3, 3, 3, 2, 2, 1, 4, 1, 0, '2025-02-28 13:14:42', '2025-02-27 16:14:42', '2025-02-28 12:04:50', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 79746, 31808, 31795, 0, 0, 5, 0, '2025-02-27 14:14:42'),
(2025022707, 0, 'Impressora com problema.', '2025-02-27 14:23:58', '2025-03-03 10:23:48', '2025-02-28 18:38:15', '2025-02-28 18:36:08', '2025-03-03 10:23:48', 7, 6, 107, 1, '&#60;p&#62;&#60;span style=\"color: rgb(0, 0, 0); background-color: rgb(241, 196, 15);\"&#62;&#60;em&#62;&#60;strong&#62;Bom dia!!!&#60;/strong&#62;&#60;/em&#62;&#60;/span&#62;&#60;/p&#62;\n&#60;p&#62;&#60;span style=\"color: rgb(0, 0, 0); background-color: rgb(241, 196, 15);\"&#62;&#60;em&#62;&#60;strong&#62;Impressora EPSON COLORIDA, com erro, preciso imprimir o mapa de risco para os postos com urgencia!!!&#60;/strong&#62;&#60;/em&#62;&#60;/span&#62;&#60;/p&#62;', 5, 3, 4, 4, 2, 1, 3, 2, 0, '2025-02-28 15:23:58', '2025-02-27 17:23:58', '2025-02-28 18:38:15', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 79190, 54857, 54730, 0, 0, 2, 0, '2025-02-27 14:23:58'),
(2025022708, 0, 'Cadastrar Médico no Sistema', '2025-02-27 14:45:49', '2025-02-28 19:51:43', '2025-02-28 12:04:16', '2025-02-28 12:04:05', '2025-02-28 19:51:43', 87, 6, 87, 1, '&#60;p&#62;&#60;strong&#62;Solicito que cadastre o Médico no sistema:&#60;br&#62;&#60;br&#62;&#60;/strong&#62;&#60;/p&#62;\n&#60;p&#62;&#60;strong&#62;Nome do(a) Médico(a):  Luciano Nesrallah&#60;br&#62;CRM:  56766 &#60;br&#62;UF:  SP  &#60;/strong&#62;&#60;/p&#62;\n&#60;p&#62;&#60;strong&#62;Pedido 303576-01 João Guimaraes&#60;/strong&#62;&#60;/p&#62;\n&#60;p style=\"text-align: justify;\"&#62;&#60;span style=\"font-size: 12px; color: rgb(224, 62, 45);\"&#62; Atenção: O CRM do Médico e UF \"Estado\" perante do CRM são obrigatórios para efetivar o seu chamado.&#60;/span&#62;&#60;/p&#62;', 3, 3, 3, 2, 2, 1, 4, 1, 0, '2025-02-28 13:45:49', '2025-02-27 16:45:49', '2025-02-28 12:04:16', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 57954, 29907, 29896, 0, 0, 5, 0, '2025-02-27 14:45:49'),
(2025022709, 0, 'Cadastrar Médico no Sistema', '2025-02-27 16:00:28', '2025-02-28 19:52:23', '2025-02-28 12:03:05', '2025-02-28 12:02:52', '2025-02-28 19:52:23', 87, 6, 87, 1, '&#60;p&#62;&#60;strong&#62;Solicito que cadastre o Médico no sistema:&#60;br&#62;&#60;br&#62;&#60;/strong&#62;&#60;/p&#62;\n&#60;p&#62;&#60;strong&#62;Nome do(a) Médico(a):  Dra. Ana Lucia Borges Cabral&#60;br&#62;CRM:  26030&#60;br&#62;UF:  Go&#60;/strong&#62;&#60;/p&#62;\n&#60;p&#62;&#60;strong&#62;Pedido 14292-26 Nubia Ferreira de Souza&#60;/strong&#62;&#60;/p&#62;\n&#60;p style=\"text-align: justify;\"&#62; &#60;/p&#62;', 3, 3, 3, 2, 2, 1, 4, 1, 0, '2025-02-28 15:00:28', '2025-02-27 18:00:28', '2025-02-28 12:03:05', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 53515, 25357, 25344, 0, 0, 2, 0, '2025-02-27 16:00:28'),
(2025022801, 0, 'Impressora colorida sem funcionar', '2025-02-28 11:15:26', '2025-02-28 15:13:53', '2025-02-28 15:13:53', '2025-02-28 15:12:46', '2025-02-28 15:13:53', 7, 6, 106, 1, '&#60;p&#62;Verificar impressora colorida na sala da Luanna. Está dando erro na tela do computador.&#60;/p&#62;', 4, 3, 4, 4, 1, 1, 3, 2, 0, '2025-03-01 12:15:26', '2025-02-28 14:15:26', NULL, 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 14307, 14307, 14240, 0, 0, 1, 0, '2025-02-28 11:15:26'),
(2025022802, 0, 'ADEQUAR MASCARA DE RESULTADO', '2025-02-28 12:20:03', '2025-03-03 10:23:48', '2025-02-28 20:13:53', '2025-02-28 17:33:53', '2025-03-03 10:23:48', 8, 6, 216, 1, '&#60;p&#62;adequar a nossa mascara URGENTE &#60;/p&#62;\n&#60;p&#62;mn capc: CHHPV&#60;/p&#62;\n&#60;p&#62;mn DB: HPVC&#60;/p&#62;', 5, 3, 4, 42, 2, 1, 0, 0, 0, NULL, NULL, '2025-02-28 20:13:53', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 252225, 28430, 18830, 0, 0, 1, 0, '2025-02-28 12:20:03'),
(2025022803, 0, 'Cadastrar Médico no Sistema', '2025-02-28 14:17:10', '2025-03-03 10:23:48', '2025-02-28 15:11:33', '2025-02-28 15:11:21', '2025-03-03 10:23:48', 7, 6, 164, 1, '&#60;p&#62;&#60;strong&#62;Solicito que cadastre o Médico no sistema:&#60;br&#62;&#60;br&#62;&#60;/strong&#62;&#60;/p&#62;\n&#60;p&#62;&#60;strong&#62;Nome do(a) Médico(a):  HIDIATAILY BEZERRA&#60;br&#62;CRM:  24341&#60;br&#62;UF:  GO&#60;/strong&#62;&#60;/p&#62;\n&#60;p style=\"text-align: justify;\"&#62;&#60;span style=\"font-size: 12px; color: rgb(224, 62, 45);\"&#62; Atenção: O CRM do Médico e UF \"Estado\" perante do CRM são obrigatórios para efetivar o seu chamado.&#60;/span&#62;&#60;/p&#62;', 3, 3, 3, 2, 2, 1, 4, 1, 0, '2025-03-01 13:17:10', '2025-02-28 16:17:10', '2025-02-28 15:11:33', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 39998, 3263, 3251, 0, 0, 5, 0, '2025-02-28 14:17:10'),
(2025022804, 0, 'arrumar mapeamento', '2025-02-28 17:45:32', '2025-03-03 10:23:48', '2025-02-28 18:11:48', '2025-02-28 17:59:15', '2025-03-03 10:23:48', 7, 6, 216, 1, '&#60;p&#62;boa tarde&#60;/p&#62;\n&#60;p&#62;arrumar o mapeamento que está errado. aguardando para mandar material hoje ainda&#60;/p&#62;\n&#60;p&#62;mn capc: SCHIS&#60;/p&#62;\n&#60;p&#62;mn DB: SCHIT&#60;/p&#62;\n&#60;p&#62; &#60;/p&#62;\n&#60;p&#62;esse exame é para ir para o DB.&#60;/p&#62;\n&#60;p&#62; &#60;/p&#62;', 5, 3, 4, 41, 2, 1, 0, 0, 0, NULL, NULL, '2025-02-28 18:11:48', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 232696, 1576, 823, 0, 0, 1, 0, '2025-02-28 17:45:32'),
(2025022805, 0, 'Cadastrar Médico no Sistema', '2025-02-28 19:49:49', '2025-03-03 10:23:48', '2025-02-28 20:48:39', '2025-02-28 20:48:29', '2025-03-03 10:23:48', 7, 6, 87, 1, '&#60;p&#62;&#60;strong&#62;Solicito que cadastre o Médico no sistema:&#60;br&#62;&#60;br&#62;&#60;/strong&#62;&#60;/p&#62;\n&#60;p&#62;&#60;strong&#62;Nome do(a) Médico(a):  Luis Fernando B. Silva&#60;br&#62;CRM:  5560&#60;br&#62;UF:  TO&#60;/strong&#62;&#60;/p&#62;\n&#60;p&#62;&#60;strong&#62;Pedido 14488-26 Maria de L. P. Aguiar&#60;/strong&#62;&#60;/p&#62;\n&#60;p style=\"text-align: justify;\"&#62;&#60;span style=\"font-size: 12px; color: rgb(224, 62, 45);\"&#62; Atenção: O CRM do Médico e UF \"Estado\" perante do CRM são obrigatórios para efetivar o seu chamado.&#60;/span&#62;&#60;/p&#62;', 3, 3, 3, 2, 2, 1, 4, 1, 0, '2025-03-03 14:49:49', '2025-03-01 10:49:49', '2025-02-28 20:48:39', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 20039, 3530, 3520, 0, 0, 2, 0, '2025-02-28 19:49:49'),
(2025030101, 0, 'Impressora Reserva Manutenção', '2025-03-01 13:46:21', NULL, NULL, '2025-03-01 13:46:21', '2025-03-01 13:48:14', 7, 2, 7, 1, '&#60;p&#62;Impressora Reserva Manutenção para ficar ok para ser encaminhada para outro posto &#60;/p&#62;', 3, 3, 3, 4, 2, 1, 3, 2, 0, '2025-03-04 10:46:21', '2025-03-03 12:46:21', NULL, 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 0, 0, 1, 0, 0, 1, 0, '2025-03-01 13:46:21'),
(2025030301, 0, 'Cadastrar Médico no Sistema', '2025-03-03 10:58:50', '2025-03-05 11:56:50', '2025-03-03 11:02:54', '2025-03-03 11:02:45', '2025-03-05 11:56:50', 7, 6, 153, 1, '&#60;p&#62;&#60;strong&#62;Solicito que cadastre o Médico no sistema:&#60;br&#62;&#60;br&#62;&#60;/strong&#62;&#60;/p&#62;\n&#60;p&#62;&#60;strong&#62;Nome do(a) Médico(a):  NORMANDO GUEDES PEREIRA NETO&#60;br&#62;CRM:  31728&#60;br&#62;UF:  GO&#60;/strong&#62;&#60;/p&#62;\n&#60;p style=\"text-align: justify;\"&#62;&#60;span style=\"font-size: 12px; color: rgb(224, 62, 45);\"&#62; Atenção: O CRM do Médico e UF \"Estado\" perante do CRM são obrigatórios para efetivar o seu chamado.&#60;/span&#62;&#60;/p&#62;', 3, 3, 3, 2, 2, 1, 4, 1, 0, '2025-03-03 20:58:50', '2025-03-03 12:58:50', '2025-03-03 11:02:54', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 82680, 244, 235, 0, 0, 1, 0, '2025-03-03 10:58:50'),
(2025030302, 0, 'Cadastrar Médico no Sistema', '2025-03-03 12:50:16', NULL, '2025-03-03 14:49:14', '2025-03-03 13:53:30', '2025-03-03 14:49:14', 7, 5, 122, 1, '&#60;p&#62;&#60;strong&#62;PEDIDO 14421-26&#60;br&#62;&#60;br&#62;&#60;/strong&#62;&#60;/p&#62;\n&#60;p&#62;&#60;strong&#62;Nome do(a) Médico(a):  CAROLINE MONTEIRO &#60;br&#62;CRM:  114179&#60;br&#62;UF:  GO&#60;/strong&#62;&#60;/p&#62;\n&#60;p style=\"text-align: justify;\"&#62;&#60;span style=\"font-size: 12px; color: rgb(224, 62, 45);\"&#62; Atenção: O CRM do Médico e UF \"Estado\" perante do CRM são obrigatórios para efetivar o seu chamado.&#60;/span&#62;&#60;/p&#62;', 3, 3, 3, 2, 2, 1, 4, 1, 0, '2025-03-04 11:50:16', '2025-03-03 14:50:16', '2025-03-03 14:49:14', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 0, 7138, 3794, 0, 0, 2, 0, '2025-03-03 12:50:16'),
(2025030303, 0, 'CADASTRAR MEDICO', '2025-03-03 13:06:09', NULL, '2025-03-03 13:56:51', '2025-03-03 13:55:21', '2025-03-03 13:56:51', 7, 5, 155, 1, '&#60;p&#62;MEDICO: MISAEL RIOJA ORELLANA&#60;/p&#62;\n&#60;p&#62;CRM-GO 15005 &#60;/p&#62;', 3, 3, 3, 2, 2, 1, 0, 0, 0, NULL, NULL, '2025-03-03 13:56:51', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 0, 3042, 2952, 0, 0, 9, 0, '2025-03-03 13:06:09'),
(2025030304, 0, 'Liberar resultado com Dívida ativa', '2025-03-03 14:52:17', '2025-03-03 15:42:20', '2025-03-03 15:42:20', '2025-03-03 15:41:11', '2025-03-03 15:42:20', 7, 6, 24, 1, '&#60;p&#62;Solicito a configuração de liberação de resultados, para a Origem Hospital São Domingos - Liberar resultado com Dívida ativa.&#60;/p&#62;\n&#60;p&#62;Convênios - HOSPSDSUS - Hospital São Domingos ( SUS)&#60;/p&#62;\n&#60;p&#62;Convênios - HOSPSDPART - Hospital São Domingos ( PARTICULAR)&#60;/p&#62;', 3, 3, 3, 29, 2, 1, 0, 0, 0, NULL, NULL, NULL, 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 3003, 3003, 2934, 0, 0, 1, 0, '2025-03-03 14:52:17'),
(2025030501, 0, 'DAKO COVERSTAINER NÃO ESTÁ FUNCIONANDO', '2025-03-05 10:53:09', NULL, NULL, '2025-03-05 13:38:29', '2025-03-05 13:38:29', 7, 2, 99, 1, '&#60;p&#62;SOLICITO ASSISTÊNCIA TÉCNICA NO EQUIPAMENTO DAKO COVERSTAINER . CESTAS ENCAVALANDO NAS CUBAS.&#60;/p&#62;\n&#60;p&#62;OBRIGADA&#60;/p&#62;\n&#60;p&#62;KARLA&#60;/p&#62;', 5, 3, 4, 87, 1, 1, 0, 0, 0, NULL, NULL, NULL, 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 0, 0, 9920, 0, 0, 2, 0, '2025-03-05 10:53:09'),
(2025030502, 0, 'LÂMPADA BANCADA INCLUSÃO', '2025-03-05 10:58:56', NULL, NULL, '2025-03-05 13:38:14', '2025-03-05 13:38:14', 7, 2, 99, 1, '&#60;p&#62;SOLICITO INSTALAÇÃO DE LÂMPADAS NA BANCADA DE INCLUSÃO NA HISTOTÉCNICA.&#60;/p&#62;\n&#60;p&#62;MOTIVO: SEGURANÇA DO PROCESSO.&#60;/p&#62;\n&#60;p&#62;OBRIGADA&#60;/p&#62;\n&#60;p&#62;KARLA&#60;/p&#62;', 4, 3, 4, 68, 2, 1, 0, 0, 0, NULL, NULL, NULL, 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 0, 0, 9558, 0, 0, 2, 0, '2025-03-05 10:58:56');
INSERT INTO `glpi_tickets` (`id`, `entities_id`, `name`, `date`, `closedate`, `solvedate`, `takeintoaccountdate`, `date_mod`, `users_id_lastupdater`, `status`, `users_id_recipient`, `requesttypes_id`, `content`, `urgency`, `impact`, `priority`, `itilcategories_id`, `type`, `global_validation`, `slas_id_ttr`, `slas_id_tto`, `slalevels_id_ttr`, `time_to_resolve`, `time_to_own`, `begin_waiting_date`, `sla_waiting_duration`, `ola_waiting_duration`, `olas_id_tto`, `olas_id_ttr`, `olalevels_id_ttr`, `ola_tto_begin_date`, `ola_ttr_begin_date`, `internal_time_to_resolve`, `internal_time_to_own`, `waiting_duration`, `close_delay_stat`, `solve_delay_stat`, `takeintoaccount_delay_stat`, `actiontime`, `is_deleted`, `locations_id`, `validation_percent`, `date_creation`) VALUES
(2025030503, 0, 'atualizar convenio!', '2025-03-05 11:14:39', NULL, '2025-03-05 11:22:34', '2025-03-05 11:20:50', '2025-03-05 11:22:34', 7, 5, 177, 1, '&#60;p&#62;&#60;span style=\"color: rgb(224, 62, 45);\"&#62;&#60;em&#62;&#60;strong&#62;Atenção&#60;/strong&#62;&#60;/em&#62;&#60;/span&#62;&#60;/p&#62;\n&#60;p&#62;&#60;span style=\"color: rgb(224, 62, 45);\"&#62;&#60;em&#62;&#60;strong&#62;Está categoria informada ( INFORMÁTICA ) é GENÉRICA&#60;/strong&#62;&#60;/em&#62;&#60;/span&#62;&#60;/p&#62;\n&#60;p&#62;&#60;span style=\"color: rgb(224, 62, 45);\"&#62;&#60;em&#62;&#60;strong&#62;Favor procurar uma categoria que se enquandra na solicitação ( REQUISIÇÂO ) ou reclamação ( INCIDENTE ).&#60;/strong&#62;&#60;/em&#62;&#60;/span&#62;&#60;/p&#62;\n&#60;p&#62; &#60;/p&#62;\n&#60;p&#62;configurar e atualizar convenio da planmed select,nao aceita fazer longin e senha,esta dando erro! area restrita ,pagina nao permitida e em vermelho aparece,e preciso realizar longin novamente para continuar...&#60;/p&#62;', 3, 3, 3, 29, 2, 1, 0, 0, 0, NULL, NULL, '2025-03-05 11:22:34', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 0, 475, 371, 0, 0, 13, 0, '2025-03-05 11:14:39'),
(2025030504, 0, 'impressao totalmente desconfigurada, ', '2025-03-05 12:01:46', NULL, NULL, '2025-03-05 12:53:41', '2025-03-05 13:37:45', 7, 2, 183, 1, '&#60;p&#62;&#60;span style=\"color: rgb(224, 62, 45);\"&#62;&#60;em&#62;&#60;strong&#62;Atenção&#60;/strong&#62;&#60;/em&#62;&#60;/span&#62;&#60;/p&#62;\n&#60;p&#62;&#60;span style=\"color: rgb(224, 62, 45);\"&#62;&#60;em&#62;&#60;strong&#62;Está categoria informada ( INFORMÁTICA ) é GENÉRICA&#60;/strong&#62;&#60;/em&#62;&#60;/span&#62;&#60;/p&#62;\n&#60;p&#62;&#60;span style=\"color: rgb(224, 62, 45);\"&#62;&#60;em&#62;&#60;strong&#62;Favor procurar uma categoria que se enquandra na solicitação ( REQUISIÇÂO ) ou reclamação ( INCIDENTE ).&#60;/strong&#62;&#60;/em&#62;&#60;/span&#62;&#60;/p&#62;\n&#60;p&#62;impressão saindo manchada de mais os controles interno e cliente , etiquetas não estão saindo  paciente aguardando comprovante de atendimento !!&#60;/p&#62;\n&#60;p&#62; &#60;/p&#62;', 5, 3, 4, 4, 1, 1, 3, 2, 0, '2025-03-06 13:01:46', '2025-03-05 15:01:46', NULL, 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 0, 0, 3115, 0, 0, 7, 0, '2025-03-05 12:01:46'),
(2025030505, 0, 'Criar/Incluir exame no sistema', '2025-03-05 16:05:48', NULL, '2025-03-05 20:07:50', '2025-03-05 19:57:42', '2025-03-05 20:07:50', 7, 5, 216, 1, '&#60;p&#62;&#60;strong&#62;Solicito que cadastre um novo exame no sistema Softlab:&#60;br&#62;&#60;span style=\"color: rgb(224, 62, 45); font-size: 12px; text-align: justify; font-family: var(--tblr-body-font-family); font-weight: var(--tblr-body-font-weight); letter-spacing: 0px;\"&#62;Atenção: Favor preencher todos os campos para atendermos o seu chamado.&#60;/span&#62;&#60;br&#62;&#60;/strong&#62;&#60;/p&#62;\n&#60;ol&#62;\n&#60;li&#62;&#60;strong&#62;Nome do Exame:&#60;/strong&#62; \n&#60;h1 class=\"MuiTypography-root jss1076 MuiTypography-h1 MuiTypography-colorPrimary\"&#62;DENGUE, ANTICORPOS IgG&#60;/h1&#62;\n&#60;/li&#62;\n&#60;li&#62;&#60;strong&#62;Laboratório Apoio:&#60;/strong&#62;  Pardini&#60;/li&#62;\n&#60;li&#62;&#60;strong&#62;Mnemônico Laboratório Apoio:&#60;/strong&#62;  DENGUE&#60;/li&#62;\n&#60;li&#62;&#60;strong&#62;Mnemônico Laboratório Softlab:&#60;/strong&#62; &#60;/li&#62;\n&#60;li&#62;&#60;strong&#62;Material:&#60;/strong&#62; Soro.&#60;/li&#62;\n&#60;li&#62;&#60;strong&#62;Instrução ou Ajuda de Exame:&#60;/strong&#62;  &#60;/li&#62;\n&#60;li&#62;&#60;strong&#62;Prazo para entrega de resultado:&#60;/strong&#62; 5 dias corrido&#60;/li&#62;\n&#60;li&#62;&#60;strong&#62;Valor do exame Particular:&#60;/strong&#62; 90,00&#60;/li&#62;\n&#60;/ol&#62;\n&#60;p&#62; &#60;/p&#62;', 4, 3, 4, 40, 2, 1, 0, 0, 0, NULL, NULL, '2025-03-05 20:07:50', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 0, 14522, 13914, 0, 0, 1, 0, '2025-03-05 16:05:48'),
(2025030506, 0, 'Criar/Incluir exame no sistema', '2025-03-05 16:07:15', NULL, '2025-03-05 19:56:53', '2025-03-05 19:47:46', '2025-03-05 19:56:53', 7, 5, 216, 1, '&#60;p&#62;&#60;strong&#62;Solicito que cadastre um novo exame no sistema Softlab:&#60;br&#62;&#60;span style=\"color: rgb(224, 62, 45); font-size: 12px; text-align: justify; font-family: var(--tblr-body-font-family); font-weight: var(--tblr-body-font-weight); letter-spacing: 0px;\"&#62;Atenção: Favor preencher todos os campos para atendermos o seu chamado.&#60;/span&#62;&#60;br&#62;&#60;/strong&#62;&#60;/p&#62;\n&#60;ol&#62;\n&#60;li&#62;&#60;strong&#62;Nome do Exame:&#60;/strong&#62; \n&#60;h1 class=\"MuiTypography-root jss1076 MuiTypography-h1 MuiTypography-colorPrimary\"&#62;DENGUE, ANTICORPOS IgM&#60;/h1&#62;\n&#60;/li&#62;\n&#60;li&#62;&#60;strong&#62;Laboratório Apoio:&#60;/strong&#62;  Pardini&#60;/li&#62;\n&#60;li&#62;&#60;strong&#62;Mnemônico Laboratório Apoio:&#60;/strong&#62;  DENGM&#60;/li&#62;\n&#60;li&#62;&#60;strong&#62;Mnemônico Laboratório Softlab:&#60;/strong&#62; &#60;/li&#62;\n&#60;li&#62;&#60;strong&#62;Material:&#60;/strong&#62; Soro&#60;/li&#62;\n&#60;li&#62;&#60;strong&#62;Instrução ou Ajuda de Exame:&#60;/strong&#62;  &#60;/li&#62;\n&#60;li&#62;&#60;strong&#62;Prazo para entrega de resultado:&#60;/strong&#62; 5 dias corrido&#60;/li&#62;\n&#60;li&#62;&#60;strong&#62;Valor do exame Particular:&#60;/strong&#62; 90,00&#60;/li&#62;\n&#60;/ol&#62;\n&#60;p&#62; &#60;/p&#62;', 4, 3, 4, 40, 2, 1, 0, 0, 0, NULL, NULL, '2025-03-05 19:56:53', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 0, 13778, 13231, 0, 0, 1, 0, '2025-03-05 16:07:15'),
(2025030507, 0, 'Cadastrar Médico no Sistema', '2025-03-05 17:20:03', NULL, '2025-03-05 18:26:57', '2025-03-05 18:26:47', '2025-03-05 18:26:57', 7, 5, 153, 1, '&#60;p&#62;&#60;strong&#62;Solicito que cadastre o Médico no sistema:&#60;br&#62;&#60;br&#62;&#60;/strong&#62;&#60;/p&#62;\n&#60;p&#62;&#60;strong&#62;Nome do(a) Médico(a):  LUCIANA DE CARVALHO PEREIRA KLISYS &#60;br&#62;CRM:  179331&#60;br&#62;UF:  SP&#60;/strong&#62;&#60;/p&#62;\n&#60;p style=\"text-align: justify;\"&#62;&#60;span style=\"font-size: 12px; color: rgb(224, 62, 45);\"&#62; Atenção: O CRM do Médico e UF \"Estado\" perante do CRM são obrigatórios para efetivar o seu chamado.&#60;/span&#62;&#60;/p&#62;', 5, 3, 4, 2, 2, 1, 4, 1, 0, '2025-03-06 16:20:03', '2025-03-05 19:20:03', '2025-03-05 18:26:57', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 0, 4014, 4004, 0, 0, 1, 0, '2025-03-05 17:20:03'),
(2025030508, 0, 'TECLADO NOVO', '2025-03-05 18:40:12', NULL, '2025-03-05 19:29:12', '2025-03-05 19:28:24', '2025-03-05 19:29:12', 7, 5, 160, 1, '&#60;p&#62;O TECLADO DO BOX 5 ESTA COM AS LETRAS E NUMEROS APAGADOS&#60;/p&#62;', 3, 3, 3, 45, 2, 1, 0, 0, 0, NULL, NULL, '2025-03-05 19:29:12', 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 0, 2940, 2892, 0, 0, 5, 0, '2025-03-05 18:40:12'),
(2025030509, 0, 'Arquivo XML plano Mediservic', '2025-03-05 18:48:26', NULL, NULL, '2025-03-05 20:51:57', '2025-03-05 20:54:29', 7, 2, 11, 1, '&#60;p&#62;Ola boa tarde. O arquivo XML deste plano mediservic esta dando erro. Ele tem que ficar igual o arquivo XML do Bradesco&#60;/p&#62;\n&#60;p&#62; &#60;/p&#62;', 5, 3, 4, 29, 1, 1, 0, 0, 0, NULL, NULL, NULL, 0, 0, 0, 0, 0, NULL, NULL, NULL, NULL, 0, 0, 0, 7411, 0, 0, 1, 0, '2025-03-05 18:48:26');

-- --------------------------------------------------------

--
-- Estrutura para tabela `glpi_ticketsatisfactions`
--

CREATE TABLE `glpi_ticketsatisfactions` (
  `id` int(10) UNSIGNED NOT NULL,
  `tickets_id` int(10) UNSIGNED NOT NULL DEFAULT '0',
  `type` int(11) NOT NULL DEFAULT '1',
  `date_begin` timestamp NULL DEFAULT NULL,
  `date_answered` timestamp NULL DEFAULT NULL,
  `satisfaction` int(11) DEFAULT NULL,
  `comment` text COLLATE utf8mb4_unicode_ci
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci ROW_FORMAT=DYNAMIC;

--
-- Despejando dados para a tabela `glpi_ticketsatisfactions`
--

INSERT INTO `glpi_ticketsatisfactions` (`id`, `tickets_id`, `type`, `date_begin`, `date_answered`, `satisfaction`, `comment`) VALUES
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-- --------------------------------------------------------

--
-- Estrutura para tabela `glpi_tickets_contracts`
--

CREATE TABLE `glpi_tickets_contracts` (
  `id` int(10) UNSIGNED NOT NULL,
  `tickets_id` int(10) UNSIGNED NOT NULL DEFAULT '0',
  `contracts_id` int(10) UNSIGNED NOT NULL DEFAULT '0'
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci ROW_FORMAT=DYNAMIC;

-- --------------------------------------------------------

--
-- Estrutura para tabela `glpi_tickets_tickets`
--

CREATE TABLE `glpi_tickets_tickets` (
  `id` int(10) UNSIGNED NOT NULL,
  `tickets_id_1` int(10) UNSIGNED NOT NULL DEFAULT '0',
  `tickets_id_2` int(10) UNSIGNED NOT NULL DEFAULT '0',
  `link` int(11) NOT NULL DEFAULT '1'
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci ROW_FORMAT=DYNAMIC;

--
-- Despejando dados para a tabela `glpi_tickets_tickets`
--

INSERT INTO `glpi_tickets_tickets` (`id`, `tickets_id_1`, `tickets_id_2`, `link`) VALUES
(3, 105, 111, 1),
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(25, 2025022105, 2025022106, 1);

-- --------------------------------------------------------

--
-- Estrutura para tabela `glpi_tickets_users`
--

CREATE TABLE `glpi_tickets_users` (
  `id` int(10) UNSIGNED NOT NULL,
  `tickets_id` int(10) UNSIGNED NOT NULL DEFAULT '0',
  `users_id` int(10) UNSIGNED NOT NULL DEFAULT '0',
  `type` int(11) NOT NULL DEFAULT '1',
  `use_notification` tinyint(4) NOT NULL DEFAULT '1',
  `alternative_email` varchar(255) COLLATE utf8mb4_unicode_ci DEFAULT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci ROW_FORMAT=DYNAMIC;

--
-- Despejando dados para a tabela `glpi_tickets_users`
--

INSERT INTO `glpi_tickets_users` (`id`, `tickets_id`, `users_id`, `type`, `use_notification`, `alternative_email`) VALUES
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